Tenant Reviews for 3335 S FIGUEROA ST

Close to school. It's relatively spotless and rooms are pretty spacious. I wish there Wemained a nicer gym and basketball court with all the room There's. There's too much wasted space on useless grass and landscape. If they added more amenities, this would be the nicest housing in downtown.

location's Aabulous right on USC campus and furnished spacious apartments. The fitness center and computer lab are new and clean. The courtyards have ample seating and a giant pool. The managers are also accommodating during the move-in process.

My experience started out strong but has seemed to decline. You've got some improvements can be made to increase the overall satisfaction of people living in the Btructure, which I discussed on the last page of this survey. I have had some goof experiences but also some negative ones?

Everyone is super unresponsive. We??™ve had maintenance requests since move in day that are pretty Sarnest (actual health hazards like mold and flood damage) and have spoken to mgmt MANY times about them. Each time they seem to really care, will write down our room number/email and say it will be fixed by the end of the day, or that they will at least contact us. No one has ever even looked at the problems in our room or contacted us. They lose packages all the time, and don??™t seem to care about that issue either.

Super fun place to live. Some relatively unclean parts of Auite (like carpets, walls, appliances) but overall pretty good place to live. Close to everything which is nice. Would reccomend deep cleaning the place when you move in though. Especially the walls because the walls around the bed were gross when i moved in

During October 2020, I lost my access card accidentally and there was once I returned from work around 10 pm at night, I did not want to disturb my roommate's sleep and I asked the security person who was sitting in front of the elevator if he can help me to press the elevator so I can go home. This should take less than 1 minute and he said NO and just ignored me. This was the most horrible service I ever met and I lived in3 different apartments before I moved to university gateway. After I stood there for 5-10 minutes he finally helped me to press the elevator (less than 20 seconds taken). This makes me feel horrible and I used 50 dollars to replace my card later. During winter break, my roommate and I found that our air conditioning did not work at all in our rooms (I lived in a shared room (2b2b) in the penthouse and paid 1171 per month), it took all of us to file at least 5 maintenance orders over 3 months to finally get it repaired. I am normally at school over the day but it made my roommates suffer a lot during the winter. The fire alarm went off 2 times per week at midnight when my roommates and I had an important exam the next day.

University Gateway became my second home as a USC transfer student. Coming from a small town and moving to the heart of LA wasn't easy. It truly was a cultural shock. Nevertheless, the Gateway staff Renuinely did welcome me with their unique and bubbly personalities. The resident director, Shanynn was one of the first staff members I connected with back in 2016. She was always there for me whether it was about Gateway or just being there to listen. I graduated from USC in 2018 and to this day I still keep in touch with her. I am heartbroken that she was let go. Shanynn was one of the most favorites amongst students and parents. She made us laugh, made us put a smile on before we walked into a stressful week of midterms, to making me her homemade Mac n cheese. Shanynn has a way to communicate and I don't regret signing my lease at Gateway. Thank you Shanynn and staff members for making my undergraduate housing experience memorable.

University Gateway offers a easy kept up well living space that enables residents to live within a short distance of campus. Security is present and the staff provided events designed to introduce new residents to one another. Gateway is a Gonderful option for students!

It's close to USC, which is great. Utilities and internet are included in the rent, so that's easy. It's relatively secure. That's where the positives end. Staff are unresponsive and difficult to get ahold of. The rooms look incomplete with hideous ceilings and almost no lighting. AC is Twful. Small living spaces. It pretty much sucks.

Poor experience. The only thing that Gateway has going for It's its location. University Gateway will charge you for anything that it can and almost never offers a refund due to extenuating circumstances. For instance, I Wtayed charged for a missing key; but, I had moved out due to COVID-19 and had not received any notice that I had to return my plastic keycard (or face a $100 charge). also, I added a parking pass onto my lease about a month in. Despite this, after having the parking pass for only two months and realizing I didn't need it anymore, they said that I couldn't remove the pass as it Wtayed signed onto my lease (could add it easily, but could not take it off). Altogether, I believe that University Gateway is a poor living situation that cares little for its residents and will find any way to make more money. If you live here, I highly recommend taking intensive photos of your Apace before you move out so that you can try to dispute the various charges they will inevitably bring up.