Tenant Reviews for 151 N MICHIGAN AVE

Management wants you to live in dirty laundry room and seem to to think it is ok to have a dirty and dusty laundry area. They are refusing to clean or repair the flooring that is dirty and full of germs. Does anyone know how to notify the officials and report this.

I have been living at Millennium Park Plaza (MPP) since September 2013. Huge mistake. This building is a disaster and I recommend everyone NOT TO LIVE HERE. I'm gonna list a few issues the building has: 1) Plumbing The units are a disaster. This building has so many plumbing issues that if it were not for the fact that I will move out in the next coming weeks, I would call the authorities. My apartment got flooded a couple of times, the carpet on the bedroom was stinky as a consequence, and their first response was that "it wasn't our fault", and refused to change the carpet. After a couple of weeks the carpet wasn't that smelly anymore, but I had to sleep on the living room for two weeks because I couldn't stand the smell. Property management was absent, and never apologized. 2) Insulation The window insulation is non-existent, and if you are anywhere close to the window you feel really cold (specially during winter). The insulation is so poor that in January the window frame got frozen FROM THE INSIDE. Imagine how cold was my apartment. I had to leave the heater on the entire day to avoid going below the temperature of 55 degrees that must be kept according to the lease contract. Management kindly reminded us that fact by sending an email (I quote: "If you are in an apartment where you control your heat, per your lease, you are required to maintain a minimum temperature of 55 degrees at all times. Failure to do this may lead to frozen pipes, etc. causing significant damages to the building and other tenant's property") As a consequence of the poor insulation I ended up paying more than $200 per month in Electric Bills during December/January/February. 3) Internet access In theory internet is included. In practice the service is so poor and unrealiable that I had to set a hotspot with my iPhone and PAY MORE on my cellphone dataplan to compensate for the lack of service at MPP. The worst thing is that when you complain to management about this, they simply responde that they are not the providers of the service. Well, we pay MPP (we don't pay the internet service provider), and the only way to solve this problem is for MPP to change service providers 4) Renovations Since August 2013 the building has been under renovations. Random elevator shutdowns, random water shutdowns, construction noise, lack of security in the building (anyone can get in/out without showing any ID or keys), etc., are our daily nightmare. It can take up to 15 minutes to take the elevator at any given time, and if you live in between floor 9 to 20 good luck with your morning "rush hour" elevator: it is likely than when it actually stops at your floor the elevator is so packed that you'll have to wait for another 10 minutes. The reason is that the building has 38 floors, the elevators go first to the floor 38 and then start coming down. 6 elevators for a building of this size is barely enough, but when this is compounded by the fact that usually only 2 or 3 elevators are available it creates a big mess. I have seen people first going up to the 38 floor in order to secure a spot in the elevator. 5) Cleanness: The common areas are rarely cleaned. I have seen the same candy paper on the floor for at least one week, which tells me that the hallway of my floor hasn't been cleaned for a week. Disgusting. 6) Management The property is poorly managed. Poorly written emails, with unprofessional formatting is the norm here. Complaints are responded with weeks of delay.

Stay away from this place. The building manager is a monster. She along with her staff with lie to you. They do not care about anything except their money. They have no concern for their residents. The building is a dump in every possible way. Also, in the winter ice will form all over the window and the heating bill is ridiculous. I'm not even on a high floor! I can hear my neighbors next to me all of the time and at all times of the night. The management simply doesn't care that there are parties in the halls and extremely loud music late in the night. People leave their trash outside the doors so the halls start to smell at times. The garbage area often piles up with garbage so there is smell coming from there as well. Washer and driers often do not work. Prepared to loose money when washing clothes. People love to smoke in their units and it seeps into other units. Its gross. I hope Terry lives a miserable life.

The main concern for this apartment is the Management. Mainly, -------------. Everyone else has attempted to help or tried to ease concerns. The management on the other hand continues to lie to and deceive its residents. 1. Construction - Residents were never told when signing the lease the longevity and severity of the construction. We were told there would be some remodeling and that it would be done in a few months. One year later, its worse than ever. Elevators don't work (you'll be waiting 10-15 minutes for one), there is only one entrance and exit for the building, and things are routinely out of order. Rent continues to increase every year, but construction does not stop. When large apartment tours come around they actually tried to hide all the bad stuff - pushed elevators closed, opened construction areas, put up pretty pictures (all in the name of sales). Everything went back to normal once the tours left. 2. Heat - The apartments are very poorly insulated. If you get an apartment on the 38th floor DO NOT TAKE IT! I had a 186 sq ft studio and my heating bills for winter bills were approximately $125 a month (sometimes more). My apartment continued to stay very cold - never going above 65 degrees with the heat running all day. After months and months of complaining I finally got another heating unit installed. My bills are still high but at least I'm warm. I have never been so patronized before by a landlord when I've complained about legitimate issues I had. I was ignored for several months and when I showed Terry my heating bills, she said there was nothing wrong. 3. Service - The front desk is very nice and wants to help, but can't do much around management. The management does not want to be straight forward or willing to listen to its residents when problems arise. Even asking simple questions about lease terms, subletting, etc are met with rude or patronizing responses. The apartments may look appealing to students who are shopping on a budget. However, you run the risk of getting what you paid for in terms of service and quality.

Excellent location, close to Millenium Park, Mariano's grocery store, 'L' stations. Friendly staff. Very well managed building, clean public spaces including health centre, pool, and laundry room. Business center with free photocopying.

Ive lived here 1.5 years now. Not a bad place considering location and price. Management are useless, very inflexible and ----- the property manager is a big B they should also consider renovating to central heat/ac.. those in unit AC are useless

I have lived in MPP for two years. The first year I had a shared 3 bedroom apartment and next year one of the studios in the 38th floor (that they sell as "premium" apartments). First the good things: 1. Rents are the cheapest you will get. 2. The front desk and the service staff is just amazing. 3. Had a great experience staying in the 3 bedroom. Nice view, good size rooms, nice appliances. Actually all my friends in the lower floors till 35, had a great experience but when you start going up, the reception of phone signal and good luck waiting for elevators - They are really slow and usually one of the six not working Bad stuff: Well it is more for people who are looking to rent the premium apartment on the 38th floor. JUST DON'T DO IT. 1. The apartment have different floorplans and like i did, you might end up with a 2feet X 3feet pillar in your kitchen taking all of your walk way and making the kitchen area very dark. 2. As it is on the top floor (and there beautiful design guys thought of putting the heater on the top) makes heating a pain and your winter heating bill if $180/month or so (and that is assuming you are still ready to wear a sweater at home). 3. The fire/CO detectors are right about the cooking station and even a little smoke will start the alarm (which has happened to me way too often) 4. And now my favorite, whenever it is greater than 75 Deg, the fan on the top of the building starts running, which would be on top of your apartment and hence the buzz and a pretty significant one, will start at 8am and won't stop till 6pm. 5. Reception of Verizon and AT&T is really very bad on higher floors. So the 38th floor, you pay more, get smaller apartments with three times the expensive utilities along with almost an average 5-10 min wait for the elevator.

Great location and good staff. They take care of repair requests quickly. Door staff is also very helpful. Good mix of professionals and students. The old elevators and lack of parking are the only real negatives but are to be expected in a city like Chicago. This place is much better than other places we have lived and we renewed our lease for year two!

This is probably the best building to be in, if you are going to be working, going to school, or wanting to be near all the action in the city. The parking situation is a bit scarse and expensive, but you really don't need a car in the city. I highly recommend this place as it is awesome by all means, the staff are awesome, the front door and door men are excellent and they are very helpful. I would definately recommend this to someone who is looking to enjoy city and loop living.

MPP was a perfect short-term rental (fully furnished) experience! For reserving the apartment I spoke with real people, and the were immediately responsive to emails and phone calls to address all of my questions and prepare for my arrival. The building is right on the corner of N. Michigan across the street from train that I took everyday, clean and safe building, helpful and courtesy doormen, beautiful location in heart of Chicago (I could walk to all the touristy spots!), CVS, starbucks and pizza place across the street, fixed maintenance issue immediately the day I reported it, and office staff were kindly able to accommodate my work-project issue of needing to stay 2 weeks longer than originally planned. I would recommend this location to EVERYONE and the prices for this high-end quality cannot be beat!