Tenant Reviews for 188 W Randolph St

DO NOT RENT HERE!!!! I urge you to spend your hard earned dollars elsewhere. I repeat, DO NOT MOVE HERE!!! Especially Apt -----. It’s an overpriced penthouse mold infested Petri dish parading as an apartment! I was contaminated and plagued with red eyes, sinusitis, itchy skin, break through bleeding & a cervical infection for the entire 5 months that I lived there. Which has now been medically verified as the result of mold exposure. This is based on a mycotoxins and organic acids urinalysis tests. In a general scope, the hallways always reek of smoke and moldy odors, except for the floors where they have Airbnb style guest suites they rent out on third-party platforms. They actually take care of those floors/units. But regular year-round tenants, prepare to be disrespected and gaslighted when you bring issues to management. Also prepare to spend your own money hiring outside professionals to validate your complaints (i.e., paint over mold and failure to fix devastating water leaks). The company I hired found 3 types of mold on my floor & 2 types of mold in the air inside my unit, after management told me my issue was resolved. Management will exercise Illinois’s 2-party consent rule so they can’t be recorded via audio/video giving conflicting information. Document on paper anyway; create a bulletproof paper tail! Management will also try to scare you into staying and hang early termination fees and damages over your head. Don’t fall for it. Document, document, document, and get a lawyer! I’m moving out next week and will be seeking damages in court. ---, -----, and the maintenance manager ------ are all great. They are the face of the property and that’s a positive. But the property manager ------, and the area manager -------- are incompetent and inept at their jobs on top of being down right rude and nasty! The building is old and has some intrinsic value due to its history and charm but the gym leaves a lot to be desired. The theater room is always closed/broken. The hot tub only works half the year, even though it’s advertised as year-round. And all the amenity spaces close at 10pm. The move-in & move-out process is hell. They will not tell you that you must use two different elevator banks in the basement. The second elevator is nowhere near the loading dock. Its a trek down a long hallway. This will cost you a small fortune as moving companies charge by the hour and I assure you the layout and logistics of moving will add an additional 2 hours+ you didn’t factor in. I hired 2 guys and a truck moving in. I booked 4 men and a truck to be more efficient and control costs to move out. The leak in my unit is historical. After I held it over their heads and started speaking very technically and in legalese, only then did management have someone come in to inspect for “water damage”. THEY NEVER TESTED FOR MOLD, but their people did note the presence of mold on the floor boards. My inspector came the day before their inspectors —I gave him permission to remove 3 of the boards for his sample. Management had previously promised their floor company would arrive that same morning. That’s why I scheduled my inspector for the same time. My inspector sent mold cultures off to an actual lab. Management intended to leave the floorboards intact to hide the mold until after their inspectors came. Management claimed they were going to redo the floors. I doubt this because they’re liars. But if they had, they were just going to put new flooring over the mold, leaving it untreated and undisturbed. It’s highly likely they’d planned to just re-rent my unit as-is to the next unsuspecting tenant. But now they have to actually replace the flooring because 3 of the boards are up. But they still WON’T treat the unit! The walls also need to be opened and mold inside needs to be treated. The HVAC system too! Upstairs in my bedroom, contractors painted over Black mold on the ceiling. The inspectors —both mine and theirs confirmed the presence of abnormal levels of moisture in the same spot. That’s how I know it’s still moldy inside the ceiling drywall.

I am newer to the Randolph Tower city Apartments. I had a great time at the lemonade event and the new Property Manager Nicole was really welcoming. The location is perfect and super convenient to all things downtown.

The biggest benefit of living here is being right in downtown. You can walk out your front door and be right in the middle of it all. The downsides are the building is older and in need of repair. The elevators break on a regular basis and there were two times while i was there were the fire suppression system leaked and caused massive, multifloor flooding. And worst of all if you're in a studio apartment with more than one person, you're not going to have any personal space. But still I would rent here again. The front desk staff, Pam, Darko, and Laura are EXCELLENT. They make this place worth living in. The office staff are polite and helpful and do what they can to make sure any issues we had were resolved.

Love my studio apartment! It's the perfect place to call home. I always enjoy coming home with a welcoming greeting from the concierges. Management staff is friendly and easy to work with and maintenance staff is great!

Overall everything is good. Staff is HORRIBALE especially sales people. They are rude and every tume you talk to them feel totally unwelcomed. I still hasn't recieved my security deposit and I moved out two months ago. Every time I call they say they will get back to me with an update and they never did. I' might visit them one day with lawyer.

I have been working with Randolph Tower City Apartments for over two years. The concierge staff is excellent and maintenance is quick to respond for any work orders. The management team is fantastic to work with and we appreciate the customer service they give to us and our residents! Amazing historic property with several amenities! Andrea Grabau National Corporate Housing

Phenomenal concierge staff, but an awful general manager (I won't give her name, but in place as of 2/27/15). The building has nice amenities, but if you try to actually use them, you might get hit with unexpected fees. There were also a bunch of Chicago Renter's Code violations and the GM sent me strange and sudden legal threats. For example, I put in a maintenance request two months prior to moving out when our oven malfunctioned. It was never fixed, and then when I moved out, the GM said that if I didn't pay to have the oven fixed, she would destroy my credit. The building as a whole is also quite noisy from being right on top of the metra.

I enjoyed the most my stay here, I'm from Mexico and just came for a very short time. It wass a bless have found this place and allow me a short leasing, even better that is just in front where I took my classes, in winter with all the cold, wind and snow was a really advantage.

We've been living here since March of 2014, and we just can't say enough about the place - we love it. Living in the Loop was key for us as we both work downtown, and once we toured the building we knew immediately that this was the place for us. The staff is so friendly and accommodating â?? we love the girls in the rental office and all the ladies who work the front desk. Maintenance staff is very friendly as well, and the interior common areas of the building are always very clean. I honestly feel like I live in a boutique hotel sometimes â?? the design of all the common areas is so fun and funky. The 24th floor Sky Deck common area is big with lots of nooks to hang out. The indoor pool and adjacent outdoor sun deck area are also great. The 27th floor gym is a good size and there is a very nice spread of different types of equipment (treadmills, elliptical, free weights, even ropes). We live in a two-story Penthouse Apartment and the layout of the space is perfect for us. It is just over 1100 sf but with the two floors we feel like we have so much more room. The kitchen is well laid out and the bathrooms are big with nice finishes and fixtures in both. There is enough in-unit storage for all our day to day things (linen closets in bathrooms, walk in closet in the master). In-unit laundry is a must, and they offer full size washer and dryer. Other perks: Location of the building overall is central and walkable to lots of different neighborhoods. Itâ??s also close to all the â??Lâ?? lines as Clark & Lake is just around the corner (Blue and Orange especially for the travelers). Randolph Taven just opened in the building and is great to grab a quick bite or drink. There is also on-site dry cleaning drop off/pick up.

My fiance and I moved into Randolph three months ago and absolutely love it! We live on the 19th floor facing the train. I am not going to lie and say we can't hear the train, however, it isn't loud enough to be a bother at all (just a part of city living!). The main reason we chose Randolph is because of the amenities. We use the gym almost daily and have used the outdoor space on the 27th floor many times. We love that the building offers so many things to do: pool, Jacuzzi, steam room, pool table, poker room, and so much more. There is also usually something either going on in the building or being hosted nearby. We have had breakfast in the lobby brought from a local restaurant and monthly happy hours hosted by Randolph at a local bar. Everyone working at Randolph that I have encountered has been nothing but accommodating and friendly. My fiance requested a piece of equipment for the gym, and it was available three weeks later. I would highly recommend this building to anyone who wants to live in the Loop or wants to be a very short walk from River North. We LOVE it!