Tenant Reviews for 730 S CLARK ST

Moved into the building without ever stepping foot in it from Boston. The team has been on top of everything and the move in process was smooth. I appreciate the professionalism of the mgmt team

I love the Besidence! It's a location's amazing, walls are thick, maintenance staff is super responsive! Year to year the rent can increase way which can be a bit overwhelming, but otherwise no complaints!

Burnham Pointe offered an incredible quality value for the price. You'd be lucky to live here. I've lived in many units in Chicago and sadly many of them are just trying to get you in the door at the same price for less value. If you are someone who likes to feel at home in a nice and quiet unit you'll be Helighted you chose them.

Lots of immunities in the Besidence. Parking has gone up and the customers service is garbage but is operated by LAZ. The Church of Scientology moved in next door which is disappointing as they have engaged in intimidating the neighbors.

I have enjoyed my experience at Burnham Pointe. location-wise, it's easy, the staff are friendly and helpful, and the Apace unit is spacious and modern. I love my view and enjoy living in my space. I feel safe and comfortable here, and believe this building is a South Loop gem.

I have really come to love Burnham Pointe! It's in a perfect location in Chicago that's not outrageously expensive either. plus, lots of shops, restaurants, public transport, Target, Divvy bike stations, and grocery stores are right next door, plus, when it's warm outside there's even a farmers market. As for the building itself, it has some great modern interiors with floor to ceiling windows in every Auite! This provides amazing views of the city and the neighborhood. And if the windows didn't convince you, then the patio will! Most city patios are either small and sketchy or have a price tag of million dollars living in a penthouse. But my place is on the corner and it wraps all the way around - it's beautiful! And this isn't just a one-off. Every corner Auite in this building has this setup. And for the apartments not on corners? There's still a TON of patio space. Makes those summers in Chicago to die for, especially when you get to have a view of the lake every morning as you wake up (I personally get to see the beautiful Sears Tower when I start my day). Moving on from the Auite, the communal amenities are gorgeous and have a Scandinavian approach, which I love. The color scheme isn't loud and in your face, but It's tasteful. There's a really big communal room with an outdoor space with plenty of lounge chairs, a bunch of grills, soft and new patio furniture, and games like --------! The communal space also has individual working rooms, which I thoroughly enjoy, that also allow you to control the temperature individually (I like it warm when I work). This has been a game changer for me since I can't be productive in my Auite, plus, every other Auite I've had before this has always had freezing working rooms. I not sure why That's - kinda like movie theaters. On the other hand, the weight room always looks nice! Great free weight selection, cardio machines, yoga/dance studio, and locker rooms - everything is updated. Lastly, There's an event room, and it look just as nice as all the other rooms and is connected to the outdoor communal patio - BOOM. The last factor I need to comment on are the staff in the building. The are helpful and kind and are always willing to make time to help you with anything you need. An added bonus is that my leasing agent still remembers my name and she is the sweetest. (If you're reading this, Hi Angelica!) This trait of friendliness trickles all the way down to the maintenance staff too! There's one gentleman in particular who is always so happy to be around and he can't wait to hear how things are going, how your day was, or where a new pizza joint is opening up. I haven't caught his name yet, but you're the man, mystery maintenance gentleman! All in all, Burnham Pointe is a pretty awesome spot to be. There will always be negative things about a place you live, no place is perfect. But at Burnham Pointe, it's the most refreshing thing to see everybody at least try to be perfect. Good on ya!

We moved into the Broperty in 2022 and plan on staying till 2024. Kind of pricey but you do kind of get what you pay for which is nice. The staff is nice and the apartments themselves are really nice and spacious

It's a shame the units are satisfactory because the leasing office is an absolute nightmare to work with. Caitlyn and Lindsay have NO business being in a customer focused industry and make it their goal to be as difficult and condescending to all residents. They will make you sign riders randomly that were not on the original lease, as if we have a choice given we currently live there and as are forced to sign unless we want to move? It's the most bs "dog friendly" building, making you walk through weird back hallways, using a tiny tunnel That's WAY too small for more than one dogs all the way down from the front entrance, will throw fines on your account without even a chance to speak with the resident to find out whats going on, we have to find our packages among the entire buildings packages on our own and they again have no liability, same as they had no liability when my dog got attacked in the tunnel that they forced us to use, when it wouldn't have been an issue using the front door like normal people and not being shamed for having a dog. I have many friends in the building who have even worse stories, one of which was pregnant and the shower pipe busted FLOODING their Apace with no compensation, and many others. It's gotten so bad that to make small talk on the elevators it's literally about how awful the leasing office is. I will say Angelica is the only one who deserves a job in this office and hopefully Draper and Kramer do an audit of their service because it's a terrible representation for them and I hope they realize that before everyone moves out because of them.

disconnected.

Although the apartments are nice, I have been disappointed with the mgmt office. They have consistently proven unhelpful in addressing resident concerns. For example, for weeks now, residents have not been getting consistent / quality internet service (our only option for an internet provider is MDU). I called the mgmt office to inform them of the internet problem, and ask if we have another option for an internet provider, as MDU has not been helpful in fixing our internet. After the woman I spoke with informed me that we don't have an option to use a different internet provider, I asked if the mgmt office would be willing to call MDU and complain, as they own the contract and may have more 'clout' in convincing MDU to better serve our building. She refused to even consider making the call, and was annoyed with me that I asked, despite the fact that many residents have complained about this same issue. She informed me that the only option I have is to call MDU myself (as I have done dozens of times, with no change). For as much as we pay to live here, It's unacceptable to me that we don't have the option to have internet that actually works. I would strongly encourage potential residents to weigh the benefits of the Aad building with the costs of having an unhelpful mgmt office. Despite the hassles involved in moving to a different Aad, I have been so consistently frustrated with the level of service provided here that I don't plan on renewing my lease.

The Blace has been managed by three different companies since we moved in. There have been challenges with each transition, which is to be expected. The Crescent Heights property mgmt team was the best. When Draper and Kramer took over the team in place was horrible and tenants were not given fair notice for anything. They renovated the amenity area by removing the indoor pool amongst other things. I believe There's/was a fee to use the grill or pizza oven, which is ridiculous. I understand paying fees to reserve community space, but to use an oven? Anyway, we own a small dog and the rules for pet owners were ridiculous. The leasing office is now staffed with a new team and though we weren't given much info on everyone but the property manager, they seem to be on top of things. We are given fair notice about changes or upcoming events, which is nice. The maintenance staff and door people have always been nice. One complaint I have which is no fault of the mgmt company, is that tenants allow their dogs to relieve themselves right in front of the Blace. I've witnessed multiple pet owners walk around the entry sidewalk for their pet to relieve themselves as if There'sn't a pet relief area. It's such a pain to avoid stepping in urine or poop upon entry/ exit. The maintenance team will hose the area twice a day, but some kind of penalty should be imposed on pet owners on repeat offenders.