Tenant Reviews for 55 W CHESTNUT ST

Absolutely love living @ 55 W. Chestnut! Laura in the office and the entire maintenance go above and beyond to make this a home! I can't wait to use the sundeck this summer! The new equipment in the gym is great - I cancelled my gym membership.

I love this place - staff is so helpful , people are nice , accommodating , the location is perfect , quiet rooms - never have an issue . I'll re New my lease !!

My agent used to tell me I'm able to move in on Aug 1s and get keys on July 28-29, and it's already July 31 and still no keys. I still don't know when is the exact date I can move in. The engineer never picked up my phone. I cannot reach the agent successfully because she is at vocation, without telling me. I went to the office and apartment, and when they called the engineer, it worked everytime. But he refused to pick up my phone. In this case, I cannot book elevator with my apartment, I cannot schedule with RCN and ComEd. I feel disappointed and anxious now. No one really trys to help here.

55 West Chestnut is an okay apartment. I have lived here for a little over two years, so I have been able to see some changes. I knew moving in that the building was old and that I would not be living in the luxury of some of the other buildings. In exchange for this, I had a much lower rent. That, unfortunately, has changed. The rent has gone up since Planned Property has taken over. I am fine with rent rising as long as there are improvements. I have not seen any improvements for residents. The improvements have all been for staff (the lobby has been renovated in ways that make the staff have more comfortable offices). I have not had many issues with staff. Occasionally, I have a maintenance request that is lost. The engineers eventually get to what I need done, though. I am not a fan of any of the door staff, excluding Jack. Jack is fantastic and should be the building's manager. After seeing some other options now that the rent has gone up, I will not live here again. Nor would I recommend prospective tenants to live here.

55 W. Chestnut is a horrendous place to live. I've been here for about two years and am moving out later this year. I understand that companies want to make money but the rent was raised so much this past year. Manaagement did nothing to improve this building. The elevators break down almost weekly. The water is randomly turned off with little warning. I have gone to the office to complain and request repairs, but nothing is done. Laura scoffs at me each time and has not submitted maintenance requests that I asked her to.

This apartment building is horrible. I live here for almost 3 years and now that Planned Property has taken over, I am very unhappy. The rent has gone up very much and for no reason. Nothing new is happening. The building is very old and I haven't seen any renovations. But the worst part is Laura. She is always very rude to me and my friends living in the building. She speaks to us as if we are small children. I ask her to put in repair requests and she does not. She has even gone as far as to yell at me. I will not renew my lease because of her. And I will probably complain to the corporate office because of hwo she treats me! Two positives are the location and Jack (the doorman). Everything is super close to where I live. And Jack is always friendly and has my packages promptly ready.

Now that Planned Property has taken over 55 W Chestnut, the entire experience of living here has drastically gone down. The new management company has raised monthly rent. From the people in the building who I've spoken to, most people's rent went up $100 a month for new leases. The management company has not actually done anything to improve the building for its current residents; instead, improvements are made to lure unknowing prospective tenants into signing a lease (including A/C in the entry way, a new canopy). The office management staff is horrible. Laura is a very nasty woman. She yells at tenants when they go to her (but is courteous when her boss, the building manager, is in the office). She does not respond promptly to communications. She should be fired.

The apartment itself is spacious, with nice carpet and fine appliances. The building is very quiet and tucked away from the busier, noisier streets. The staff is always helpful. More closet space would be appreciated. The patio area is a nice extra benefit.

I instantly felt welcomed to the community. My unit, while not in the best condition when I moved in, was cozy and affordable for the area. The management was always friendly and offered so many activities to get the residents involved with each other. These activities have been invaluable to me to meet others in my buildings as well as getting to know the staff better.

The management clerks, maintenance technician and security are so nice and accountable. But you can see this is a old building with old heating system, ventilation system and elevation system, a malfunction happened often. They really need a good maintenance.