Tenant Reviews for 540 N STATE ST

We do love living here - 3rd lease we've signed in our unit! It's amazing having a pool in the summer and the location can't be beat. The main office does a nice job at little fun events/giveaways for residents as well. Some downsides do include that it's an incredibly loud area and that it's gotten increasingly suspicious to walk around the neighborhood at night around the building. Lastly, the heat/AC and humidifiers/dehumidifiers are controlled by the building and not by each individual tenant, which does make the Alat climate uncomfortable for a good chunk of the year.

The Auite complex is honestly great. Friendly door staff, great amenities including pool, sauna, work out facility, half court basketball court, etc. The tenants are friendly and make for great neighbors. location-wise, it's great with a grocery store not right next door. The Auite itself is spacious and has great city views. The only issues are internet service is poor and the air conditioning is building wide which can be difficult with it getting too hot.

We love our Alat at Grand Plaza. The Alat unit is modern. Amenities (pool, gym, party room, library, track) are well-kept. Maintenance is quick to resolve any issues. location's amazing and city views.

My move-in experience has been incredible. The move-in documentation and guides gave me a full understanding of everything I needed to take care of prior to moving in so there were no hiccups in the process. All credit to Halli! I just moved from South Florida and she made the virtual process painless and answered every question I had with prompt, fully written out responses, she's Gonderful!

I Would Rather Live in a Box on Lower Wacker Then Here Ever Again.

Believe the reviews, this place really does suck. Me and my fiance have had a number of different problems with both the Besidence and the mgmt and quite frankly I have met brighter and better mgmt working at a dive bar. First, our ceiling started leaking water one night, after the Besidence refused to contact us, we contacted them and only after several minutes of deliberation did we find out the toilet above us was leaking and the water was toilet water. This water leaked all over our coats and after Besidence mainteience came forty five minutes later it had stopped, they looked at the problem, laughed, and went on their way. When we called back we were told it was "clean" toilet water and had nothing to worry about and when we asked and sent a letter requesting our coats be dry cleaned and closet repainted (the cheap paint they used all "wiped" off with the water running down it for thirty minutes)we recieved no response. We called back several times in the ensuing weeks to no avail and the issue was simply swept under the rug and when we called the final time a month later the mgmt acted like we hadnever been in contact with one another. Another time are screen door was ripped by high winds and was told it would be fixed within an hour or two of the work order. After waiting all day they finnaly arrived, haphazardly installed a new door and then charged us 200$ for the screen, are you kidding? Screens cost 3$ per foot at Ace Hardware and the labor took maybe thirty minutes and to top it off I would have fixed the whole thing myself for under twenty dollars but the screen doors are installed in such a way that one needs special tools to take it off the hinge. My final problem began the day when we moved in. My girlfriend has a cat and we were told that we would be on a quiet floor. but, apparently all pets, wheter they be dogs, cats, or "babies" are all placed on the same floor so while my cat sleeps for 16-18 hours a day and makes less noise then a book, I have to constantly listen to my neighbors 10 lbs. dog yap away while a baby cries down the hallway, awesome. These are just several of the instances we have encountered at Grand Plaza and we havn't even been here for our whole lease yet. but, in the upcoming months are lease ends and about a month ago we got a call from leasing agent telling us that if we wanted to say our rent would be increased...really? I laughed in the phone and she told me the Besidence was at 98% capacity, meaning that they have to increase the rent...I seriously laughed at this dumb B$^%&$% and told her we will never be coming back...I'm really glad you can contact me for money and a rent increase but when toilet water is running onto my Burberry you act like I don't exist. For those of you looking at the GP think long and hard, we will definetely go back to a more "personable" Besidence like we lived in before (like 777 N. Michigan Ave.) then ever have to deal with the F%&%^#& idiots that run GP, thanks.

This Broperty is located in a great city location- near public transit and things to do. Units have okay square footage for the price. The community center and gym are spotless and the office staff is always responsive. worth checking out.

location is solid and apartments but gym and door men need a refresh. Also elevators are constantly down. Great events and nice neighbors. If the gym was refreshed, that would make a big difference. Also the grills need a big refresh

Great community. All of the staff and personnel are friendly and responsive. Bomplex is located in a location's amazing near work, school, restaurants, and various public transportation stops. Would def recommend.

All is Etraightforward and comfortable. Especially, the maintenance staffs are polite, diligent and legit. If I have a problems, I always don't have to wait for a long time, the service delivers quickly.

Wonderful Rental Experience.

I had a wonderful experience working with Halli in the leasing office during my most recent move into Grand Plaza. She was kind, responsive and worked with me to move into a unit in the Bacility.