Tenant Reviews for 11070 KATY FWY

If you want to get robbed sign a lease with this Appartmant complex It was the worst experience ever starts from the unsafe parking garage to the crazy price raised to the security deposit My car got robbed from the parking garage (they have a security by the way) and many more cars and they didn’t even apologise and we have to pay for that Then they raised the rent in a crazy way for no reason and last but not least they confirmed that my Appartmant was clean when I left it but thy won’t give me my security deposit back and even they stopped answering my phone calls and emails I’ll post some of the cars got theft from the garage and the emails between me and the management

They don't refund the deposit and even charge you more with no reason! Without informing me about the final statement, they asked the credit collection company to get my charge back! I was charged for $575 just for cleaning which I left the apartment clean with no damage and $40 for water/trash bill which I already paid it. I called and sent a few emails to the office but nobody replied! It has made such a headache for me to follow up with credit collection company to close this issue!

I love living here because the staff are phenomenal. I've lived at other places where maintenance was terrible as was the property manager and leasing staff. Thankfully I no longer deal with that here as everything is run smoothly. It's nice to have good neighbors and a sense of community as well.

I've lived in a handful of apartments and this place is unlike anywhere else! I'm in the office almost every other day picking up a package and I'm always greeted promptly, with a smile and most of the team knows me by name/apartment. The most impressive thing about this complex is the sense of community . I've been here for since October 17 and there has been an event each month and lots of people show up. It's given an out of towner like me an opportunity to make some new friends and really helped my boyfriend and I get acclimated to Houston. We originally planned on buying a house right away but may postpone those plans for another lease term. I'd like to give a special thanks to the manager who some of us refer to as "Julie the cruise director" and her wingman-ager Andrea who put a great deal of effort into giving The Grove that homey feeling.

I've been a resident for 2 years and have loved it here. I did have a bit of a communication bump with cancelling my lease extension but it was resolved by the complex manager Haley. The complex is very nice, the pools are wonderful, the grounds are immaculate and its a great location! Friendly international residents!

I have live at the Grove since 2016 and I can say, without hesitation, that it is a wonderful complex. The grounds are beautiful, the common areas are well-kept, the amenities are outstanding, and the pools are definitely resort quality. Over the course of my tenancy, I have submitted routine maintenance requests, and they are always taken care of within 24 hours. The staff has always been friendly and responsive to my needs and the management is top notch and cares about their community and shows it by living on-site. During hurricane Harvey, hundreds of residents transformed into a caring community. Harvey was the glue that brought about significant change in energy and a entirely new tribe dynamic. So many of the residents know each other, the staff calls you by name, and the maintenance staff waive and acknowledge us all. While reading through these reviews, you will undoubtedly ALWAYS find a few that are 1 stars. Their experience is typically not only a physical circumstance, but unfortunately an emotional tirade. I would take these lower ratings with a grain of salt. I have managed over 3000 single family homes and was raised by parents who managed multi-family complexes. The GROVE is not your typical apartment complex. If you're interested in this place....you won't be disappointed.

The staff here is absolutely amazing! Leasing agent Basma is the rockstar of the front desk team that includes a very charasmatic “Alethia” and cool guy “Carl”. I moved into the complex in December 2017 with a short term lease in mind (which are very difficult to find). Basma not only made it happen the same day but also made it possible to move in almost immediately! Every time I enter the office I’m always greeted by smiling faces and professional attitudes! I feel so welcome here! The property is beautiful, secure (restricted access with security at night), and located in one of the best spots in the central Houston area!

I unfortunately just moved out of The Grove due to a job relocation and I have to say that I already miss it. You really don't know what you have until it's gone. The staff, maintenance, grounds and activities are amongst some of the things that made my 2 year stay there so enjoyable. Thank you for a great experience Grove!

I would highly recommend this community. The customer service is not the only thing that sets The Grove apart. They have three pools and my apartment has a wine fridge. Maintenance has been great, the property is clean and I feel safe. I plan on renewing my lease next month. This is my first time renewing anywhere. The manager Haley has been very helpful and seems to know everyone by name. If you lease here you'll feel right at home.

Location is awesome. The grounds are well kept. Maintenance team is the worst ever!!! when they "complete" the ;s not complete. It is half---- finished! So I have to put in another request for the same crap they claimed to had fixed already! And this has happen for EVERY single request! They act like it's an inconvenience to them! Frequent roach problem, silver fish, ants, and more roaches in the windows. (I have a slight case of OCD, not dirty in the least). Stay clear of this place!!