Tenant Reviews for 11800 CITY PARK CENTRAL LN

The worst place I’ve ever lived! I just moved out and if you have the opportunity to move anywhere else, DON’T SIGN A LEASE AT STONEBRIDGE! I paid my rent until the end of January and as I’m typing this it’s 1/22/26. They illegally entered my apartment and threw away the entire contents of my kitchen without permission. This includes a china set that I inherited from my grandmother. ALL OF MY PLATES, my appliances, my silverware, my drinking glasses…everything in my pantry including my spices and vitamins. GONE! I’m sobbing crying and shaking as I write this. I went to the dumpster and found some of my valuable china thrown in there. So I’m standing outside in the dark in my work clothes picking out my grandmother’s china because it meant that much to me. When I called my family sobbing on the phone they told me to stop digging through the dumpster and I finally left. From day one there was problem after problem. The water heater was constantly leaking, the washing machine didn’t work. I had an electrical fire in the air conditioning unit that filled my apartment with smoke. The a/c switch catching on fire was a known issue and all they said when they came to fix it was how calm I was ‘because the other residents that experienced that this happened to called 911.’ What a joke! When I moved in and filled out my property condition form I didn’t have the remote to my ceiling fan and was told I would get a new one. I kept opening a new ticket for my fan remote and they kept closing it. This wouldn’t have been an issue but the ceiling light was powered by the fan. This means if I wanted cool air from the fan I had to leave it on. This means I couldn’t leave the fan on at night unless I wanted a light shining in my face while I tried to sleep. They told me they no longer had a match for the ceiling fan in my unit but I would get a new ceiling fan. I never did. I opened ticket after ticket and nothing. I opened the ticket and they would close it. Next I wrote an email to corporate and after corporate was contacted I got a little movement and got a credit on my rent. I didn’t want a credit on my rent, I wanted a working washing machine, a non leaky water heater, and a ceiling fan that I could use! The washing machine was constantly draining and I kept opening a ticket because it would try to drain all day and night. They finally replaced it with another washing machine that machine DID THE SAME THING! That second washing machine in the unto is still making noise right and trying to drain right now. The property grounds were filthy. I had a colony of spiders living above my door because I don’t think the property exterior has ever been cleaned EVER! The water pressure was non existent. They had roaches even though we paid for pest treatment. Big roaches and smalls roaches. I finally put down roach baits in my apartment because I was constantly anxious that a roach would pop out somewhere. One night one crawled on me in my bed while I was sleeping. There is absolutely no maintenance done on the property. Don’t bother opening a ticket because they will just close the ticket and hope you forget about your issues. The cherry on top of the whole time I lived there was coming into my apartment tonight and seeing all my things gone. What hurts the most is the stuff that meant the least to me and was the least valuable is what they left inside. All they left was my broom, and 2 mirrors I couldn’t care less about. But they threw away the things that meant the most to me. The parking was a nightmare too. Thing after thing…stay away from this place! And if you read this far you can read my other review using my other email address. I have a few more email addresses that I’m going to post with as well. The toilet wouldn’t flush. I forgot about that until I just watched a TikTok video from a lady describing her experience after less than 24 hours in her apartment.

Oh yes, they will take your money and let you sign the lease while being black but best believe they are watching and listening and peeking in your cars while listening at your doors, they recently hired a new guy who acts like a flashlight cop and harassed the tenants. I do not recommend moving here you will have the worst experience ever, Amy is only nice to older people, but is very suspicious of people who do not look like her. She needs to be fired.

Community Management Aimee Brock she ROCKS!!!! She’s very sweet & professional. She just recently took over my apartments Stonebridge at City Park. I’ve had maintenance issues since 10/2021. I grew frustrated with the old apartment staff b/c my maintenance needs were never fixed after several emails and phone calls. I explained to Aimee once about ALL of my issues. All I can say she got my #1 issue fixed in the 5mins. Literally 5 mins. I’ve been waiting 5 months.

Beautiful neat & secured apartment managed by very friendly and professional staff. From Sandy to d maintenance team, I can wholeheartedly attest to the fact that these individuals are rare breeds. We (hubby and I) moved in September 2020 after a terrible experience with Cobblestone where we had been given a move in date only to be turned down two days to move in date. Luckily, d disappointing experience turned out a blessing as my hubby and I have had it really nice here. Our application process presented what could ve hampered our approval yet they gave us a benefit of doubt and we have not disappointed the management. Everything is black and white with this management, no unpleasant surprises whatsoever and they are in reality “first human” in their business interactions with us. I mean, they would work with you in a reasonable manner for as long as you earn their trust. You know the exceptional touch one can give to retain a relationship? That’s what you get here. I love d manager Sandy and d maintenance team, they re very friendly. No roaches or bugs, absolutely neat environment. You won’t regret moving in here, our experience have been awesome. The only thing we don’t like is living in d last floor but that’s bcos at d time of our application, we made d choice to align with our budget. We re hopefully moving to a bigger unit or same on d 1st or 2nd and it would still be here in Stonebridge. It’s very peaceful, neat and secured, couldn’t ask for more.

I just recently moved into these apartments and I'm starting to regret it. They moved me into a apartment with multiple things needing to be fixed, the parking is terrible and they pick and choose when to tow cars, they claim to have a "state of the art gym" and the machines barely work. Do not move into these apartments!! You can find something much better for a similar price

Great community and location!! Office staff went above and beyond to make sure my needs were satisfied. Thanks Michelle, Karen and Kenneth. Keep up the great work and i will definitely be referring Stonebridge to my friends and family

It's a very clean property. The staff is very nice especially Mr. Ermis. He's always very helpful with all my questions and concerns. I'll be telling all my friends about this great community. :) :) :)

I am writing this because I have 2 people to recommend. Gilberto and Kenneth. They both went above and beyond to help while working in a management system that is not overly helpful. Kenneth is always professional, pleasant, helpful and does what he can to try to help the residents. Gilberto is efficient and effective in repairs and getting things done. They both want to help the resident and put the residents first. Kenneth has been incredible improvement over the past management people and far and away the only working there that seems to care about the residents.

Overall the apartment is nice and spacious. The location is great; only ten minutes from downtown/medical center. Pearland is right down the street which has all your well known retail shops and restaurants. Those are the most positive assets for this apartment complex. If you want to experience a professional and well managed property, DON'T MOVE HERE! Management is horrible! They don't follow up with any issues, but rather respond rudely or lie and say they will follow up to rectify the issue. Maintenance takes over a month and 3+ requests just to come and fix problems in the apartment. I have seen the management and maintenance staff change frequently over the course of 3+ years. Neighbors play loud music all day and management did nothing about it. The issue was escalated to corporate, in which I came to the conclusion that this company/residential apartments are money hungry and can care less about your overall quality of living for their residents. I would not recommend anyone to stay at these apartments until they employee better management.

I have been here for three months so far, and I love it. The residents here are very nice and quiet. The manager and her staff runs this property like it's supposed to. I definitely have a piece of mine in the night while I'm sleeping. I will tell friends and family to consider moving here with us.