Tenant Reviews for 13801 Napoli Dr

Disgusting trash stains and lines of leaking refuse remained right outside my door for the entire 2 years I stayed here. I asked them for several months to please clean it and they said they would, yet never did. Communicating with management is a terrible experience. Their Resident Portal app is poorly optimized. They didn't respond to my messages nor my maintenance requests, I had to physically go into the office anytime I needed something. The other tennants are noisy and trashy. Fighting constantly, leaving trash all over the place, putting their trash in other people's trash bins. The first month I lived here, someone was getting arrested in the parking garage. The gates have been damaged for the entire 2 years I lived here. Several of my packages were stolen by porch pirates. They have luxer one, but Amazon only uses it half of the time. It's not worth it, go elsewhere.

Great place to live, nice and close to many restaurants, grocery stores, and parks. The neighborhood is very nice and quiet. Maintenance team are very quick and professional. The apartment is really nice and comfortable.

The property is an okay place to live. It is quiet which I really love. Some of the front office staff are pleasant and attentive but the Manager is not the best. She can rude and combative. Overall I would rate this property a 3.5.

I went across the street but they were to expensive so I came over here it was reasonable clean and the upkeep is just beautiful I love a clean and beautiful community no dog poop anywhere I also love the covered parking gagrage

I enjoyed the tour provided by Sabrina . It feels like a small community already and everyone has been friendly. Sabrina provider and set a tone from the start to the ending of our tour. And hasn't missed a beat since then. I'm would be very pleased to call this complex home :)

The complex it's self is nice and peaceful, however I would not define it as "luxury". Halls and parking garage are filled with trash. I have been here for two weeks and there is a random couch in the stairwell. Also, the staff is not helpful at all. They will apologize if something is wrong but will not resolve the issue. They also never answer the phone, if you need something you will have to inconvenience yourself and actually walk or drive to office.

The Palazzo apartment in Houston is a great place to live. The location is convenient, with easy access to shopping and dining options. The apartments are spacious and well-designed, with modern finishes. The amenities, such as the fitness center and pool, are top-notch. Overall, it's a comfortable and stylish place to call home.

This place was pretty good at first. The apartment wasn't too expensive, it looked nice, and it was in a decent location. I didn't have carpet in my living room or room, but I learned to cope. My worst experience was when my wheels were stolen right out of the parking garage. I was disappointed. I thought that my car would be safe in the luxury apartments. The palazzo didn't pay for my loss. I had to claim it on my insurance. Then?it happened a second time. AND?once again, the culprit was never caught and punished. Then, they decided to raise my rent . -_- I tried to say, no you guys didn't even pay for my loss. Don't raise my rent. It's the least you can do. They did it anyways. So, I'm about ready to go for good. I can't afford to lose access to my car anymore. If my apartments aren't going to compensate me, it's time for me to go. Plus, I don't really have any friends here.

When I moved in in 2019, it was a nice, quiet place to live and the rent was super affordable. Now, the rent goes up and the place goes down hill. It is dirty with trash in the stairwells, out in the grass, parking garage etc. The lights are broken all throughout the buildings and especially the stairwells where it is SO dark at night. The office is not responsive unless you go in and physically talk to them and harass them to get an issue fixed. They are so disorganized so your issues will fall through the cracks. Maintenance tries their best I think, but there aren't enough staffed to do everything needed. They do quick fixes like paint over warped cabinets due to the kitchen sink leaking. The apartments look old and dingy. My friend lives in a building across from me and has had roaches since she moved in 6 months ago. The office is not diligent to try and reconcile this. It has just gone down hill SOO much over the last 4 years. The tenant that now reside there are loud, trashy and dirty. They throw food and trash around. It's so sad to see what it has come to.

It's an amazing community, but I think the gates need to be secure. Especially the entrance to the parking lot. My leasingAgent Sabrina is awesome she went above and beyond with the move in process. I will definitely recommend this community to everyone