Tenant Reviews for 15335 PARK ROW

The staff is amazing and the rents are reasonable. I have had quite a few maintenance issues, but they always take care of them promptly. The location is great. It is private, but really close to I-10.

I've lived here since September, 2017 and this is the worse complex I've ever lived in. The gates are always broken and the management staff makes us feel we're a nuisance when we need something. Good luck reaching the office on the weekend. I've had several issues and the Manager does just enough to put a bandaid on the issue without fixing your complaint completely. It's an older complex, cars which don't run are allowed to sit on property, there's very little water pressure, no intrusion alarm, the windows are drafty, the freeway noise is loud, the property is dark with little outside lighting, etc. the list goes on and on. I can't wait to move from here next year. Thankfully they weren't issuing long leases at the time I moved in ! Keep looking and don't consider Sevona Park Row !

Came in to look at apartments with my boyfriend, upon our first arrival the office was closed ( it was 3 on Saturday afternoon) when we came back they were open and we stood waiting for someone to at least acknowledge we were there. After finally being acknowledged, the leasing agent was very dry. She did not seem interested in helping us and spoke in a patronizing tone. When it came time for a tour my boyfriends hands over his drivers license and I hand over a picture ID. I then explain I lost my drivers license and state ID in the flood (hurricane Harvey). She dryly informs us that I couldn't take a tour but my boyfriend could and tell me what it looked like. I was really taken back because all the other properties we viewed had been understanding of the extreme circumstances. The experience was absolutely terrible! These apartments were my number one pick. We wanted to see a unit and then get paperwork started, but with office staff like that I'm surprised they have any tenants at all. After all the pleasant experiences we had at other properties yesterday it was sad to end on such a sour note.

Pest infestation that has continued to be ignored by second park row management

I normally don't write reviews but I felt the need to express my satisfaction. I am a current resident at Sevona Park Row. I've lived here for two years. I can honestly say I have no complaints. The staff, specifically Andrea and Julie, are very polite and professional. In addition, Andrea and Julie are very knowledgeable and attentive to my needs. They always welcome me into the office with open arms. They go above and beyond to make sure I'm a happy resident. The property is always clean and the landscaping is well-kept. The area is quiet and I feel safe living here. The maintenance staff are prompt and always fix my problems. I recently renewed my lease for another year due to all of the above factors. I would strongly recommend Sevona Park Row as your place to call home.

My experience today at Sevona Park Row was everything but ordinary. I had drove by several times and like the property at 40 MPH, so I decide to slow down and take a walk through. I called to make an appointment with Diane, she would be off but informed me Andrea would be more than happy to help. So I arrived and WOW! the place was "poppin". A catering service was making breakfast for the residents. Everyone was so happy, engaging each other and the air was filled with the aroma of fresh pancakes. I felt at home instantly. Then Andrea introduced herself inviting me into her office. Some souls just radiate kindness, Andrea is one of those souls. She showed me an apartment then we started on the approval process. While I waited, I goggled "Sevona" to learn it has a numerical value of "22". That is my birthday, good sign. Andrea with helping another prospective resident so while I waited I had a caramel apple mimosa (delicious, by the way) and met a current resident. She has lived in the complex for a year and had just "renewed" her lease. (Another good sign). I liked her instantly, I noticed her shirt. I also own the same shirt. We laughed and talked while we finished our CA mimosas. She mentioned her birthday was 3 days from Christmas...What I said, three days from Christmas, you mean December 22. She smiled and said yes. Wow, my birthday is December 22. I knew I was home and we will become great friends. As for Andrea, she had a full plate with the breakfast (no pun intended), people coming in to pay rent and prospective new residents. She was professional as everyone she dealt with left with a smile on their face. I look forward to moving in soon. PS: the Catering service: Fitcasa Inc. AWESOME. Carly makes a wonderful caramel apple mimosa. Facebook page: Fitcasa Inc.@ Fitcasa

My experience with the Staff at Sevona was great. I am Transitioning to an apartment for a few months until we find a another house. Andrea and staff were great and patience with me as my closing date kept changing. I was able to secure the apartment and not worry we would not have a place to stay. After our move the staff was very responsive to our needs. The apartment complex provides us a lot of amenities (gym, computer access, social events). The grounds are well maintain.

I am a new resident at Sevona Park Row and I would like to Thank Andrea for making this move very pleasant. My move was due to a job transfer and I was stressing over getting into an apartment ASAP. Andrea made it happened. The grounds are very well kept and the location is perfect for my new job in a new city. Thanks to the other staff members there also.

This place is seriously great. I helped my boyfriend move in here three months ago and Andrea made it a truly great experience. My boyfriend works a million hours a week and needed a quick move in and I had to orchestrate it all. When we moved him in, we were welcomed with a small gift, including two coca-colas - a major blessing when doing any type of manual labor in Texas. The apartment was clean, smelled great, looked great. I'm very particular and went around with a fine tooth comb to look for anything maintenance may need to fix. Two minor adjustments were needed and maintenance was there to fix them the next morning. Fast forward three months - everything is still great. Neighbors are nice. The car wash area is great. I would definitely recommend this place. Can't wait until my lease it up and maybe I'll move in too!

My Name is Adham and I have lived in this apartment complex for 2 years ..My wife and I have loved this place.. compared to other place we have seen it has some unique themes for privacy, convenience, security, beauty and wonderful location. IN addition to the large gated swimming pools, separated units and wide green areas, family friendly, no parking issues at all. The only issues we had before was related to the timing for responding to the maintenance request, and the manual process of collecting monthly rent. Good News is the new management has implemented the resident portal where we can schedule monthly rent payments at no fees, fill-in, track, complete maintenance requests online and get timing estimate for completion .. Current management is doing an amazing job in keeping everything clean and organized. we have been observing massive efforts to maintain a pleasing environment for residences. so thanks to Paige, Julie, Diane and the whole team for your efforts.