Tenant Reviews for 16457 EL CAMINO REAL

I have been living here since December 2014 and I’ve parked in one particular spot everyday. Saturday morning after working a 14 hour shift I parked there and within 5 hour of being parked a resident of 10 plus years (myself) my car was as towed totaling $310 to get it out which caused me to be late to work and I have yet to be offered reimbursement. I cannot wait to move in September 2025 because this no longer feels like home and the staff is not concerned with the residents only rent and filling up these apartments that are full of rats and roaches never again its been getting worse and worse.

Vecinos muy amigables, mantenimiento rapido, hermosos apartamentos, muy buen servicio al cliente, todo muy bien desde mi estadia en los apartamentos ni un solo problema he tenido. Les recomiendo mucho estos apartamentos 10/10

The main reason we lived in this apartment for so long was because of the staff at the office. They were always easy to communicate with and were very understanding of our busy schedules. They are extremely hard workers and will go out of their way to make sure you are taken care of. Great job hiring Mariah and Tia. They are truly amazing and an asset to your company. Honestly they both deserve a raise for all that they do.

Changed management and the place is still horrible. The office staff is rude.. The maintenance is a joke. There are people doing drugs in broad daylight on the patios, they removed patio fences last December and STILL haven't replaced them so we can see everything. Water is always being being worked on so we have several days we can't use water from 9am to 4pm They let anyone move in and there are people fighting and yelling daily breaking glass and kicking doors. Cars get broken into and they claim to have "security" but i havent seen them once. Management is a joke and they do nothing to resolve any issues. The owners are slum lords.

From July-Aug they don’t have water from 3-4 wks now from 9-4 but they turn on at 6pm if you are looking for apts this is NOT IT! The dumpsters have trash all over the place bc they don’t have big enough dumpster, the parking lots have cars that have been sitting here or have for sale sign, the playground is not accessible to children bc the conditions, there’s no surveillance.

Don't rent from here they are a total scam I attempted to rent from here because they offer a second chance apartment opportunity meaning if you have an eviction or criminal history they work with you. They tell you it's a $50 application fee and $150 administration fee that is refundable if you get denied. The manager calls me and tells me I was denied but would not give me the reason on why I was denied. I said okay when can I come pick up that 150 hour administration fee she said oh that's nonrefundable. I said no your sales lady Norma explain to me how is refundable if you get denied. She then went on to say well we're not refunding it to you because you left out something on the application. I have PTSD so there's a lot of times I either forget or just overlook things. So I contact my attorney my attorney contacted them let them know they were in violation of their application that we both signed. Long story short they gave me back my $150 now had I not had an attorney on retainer I would have never gotten that money back. Then as I'm walking out of the apartment complex the manager gets very upset and says I've been video taping her and that's against the law and she's going to call the police and have me arrested... So let me give her some advice on Texas law... Texas makes it a crime to intercept or record any "wire, oral, or electronic communication" unless one party to the conversation consents. Texas Penal Code § 16.02. ... Therefore, you may be able to record in-person conversations occurring in a public place, such as a street or a restaurant, without consent. So another words as long as one person(me) knew I was being recorded then it's not illegal To be perfectly honest I think she got upset because the whole time she was talking to me I was staring at her beautiful assistant Another thing is it's funny how I got denied having a job paying me over $5,000 a week yeah I have a slight criminal history from 3 years ago but they're supposed to work with you from that and I find it really ironic how all the tenants in there are not white they're all -------- just like the manager and all the employees. Beware this place do not give him your money

I am so sick of this place. Let's just start with the fact that I have been here since June of 17, and it is now June of 18. Don't ask for anything to be done. On my move in date I was 8 months pregnant. Neither of our two toilets worked, nor did the a/c. It's Houston, Texas and they moved in a heavily pregnant woman into an apartment that had no a/c. Ive gone without a/c 9 times since living here because my unit leaks freon and instead of replacing or fixing it, they just fill it back up until next time. Last summer I went my entire last week of pregnancy with no a/c in July. The toilets weren't even replaced until my neighbor below started complaining about leaks- which were coming from the toilets that couldn't flush properly. The stairwell up to my "home" shakes and wobbles back and forth because it is not properly attached. I've complained about this for a year now, but safety isn't a concern of theirs apparently. Currently, I've had a maintenance request filed with them for the peeling faux wood floors in my kitchen since May 13. Today is June 7. I even had the apartment manager come walk my residence last month to get all of the maintenance done here, and still, not one maintenance worker has been by. I finally, after a year got the power outlets in here replaced (only two worked.) Hopefully you speak Spanish, because if you want to tell maintenance what is wrong, they don't speak any English at all. Unfortunately I only know the tiniest bit of Spanish, and it's definitely not words about home repair, so the language barrier is heavy and frustrating. That aside, these maintenance workers are literally the laziest jerks ever. They dump their leftover paint into the rain run off drains. They leave their empty spray cans sitting around the complex, dont bury any wires, the electric box to my building has been open and exposed for over a year. My down stairs neighbor whoo is in her 60's was forced to live with no electricity in her kitchen for TWO weeks because maintenance Staff here is so unqualified to fix anything that is more than screwing in a lightbulb- and even then they might have to go get back up. The dumpsters are always over flowing and the parking lots are full of inoperable vehicles. Just don't bother with this place...

Apartment complex sucks! The water is cold when you're trying to take a shower my mom pays 800 for this? I definitely don't think it is what it's worth I have a lot more reasons on why I believe that.

Ive requested my apartment to be exterminated for rodents and was told its a building issue and are waiting for a contractors bid its been five months and all that was done was two glue strips under the sink and boarding the hole but they chew through the walls never had this issue before would not reccomend these apartment to anyone

Do not rent here!!! We have lived here for almost 6 months and have never lived in such filth. The apartments are infested with roaches and rats. Getting anything done will take you months aka maintenance and bug control. On top of all this, they treat you like a nusence if you go into the front office unless you speak fluent Spanish. Do not rent here!!!