Tenant Reviews for 16700 Kuykendahl Rd

Office staff are rude and don't care about their residents. Rene in the beginning accused us of stealing a mailbox key. The closing of our house was delayed from 12/30 to 1/15 and our lease ended the end of December. We asked them if we could stay until 1/16/22 but they had already leased out our Apartment. We were told if they could work it out for the resident moving in we would lose our Senior discount, have to pay market rate plus an extra 25% which would of totaled $1250 for 1/2 months rent. On top of that they wanted to charge us a holding fee for the residents rent who was going to be moving in for inconveniencing them which they couldn't tell us the amount. As we were loading our stuff to move I met the person that was going to move into our old Apartment. He already lived in the property and told me he didn't want to move in until February 1st but the office contacted him and pressured him into moving in on January 16th because they had already leased his Apartment out. I had previously spoke to the office about our situation and that the closing date of our house was tentative for December 30th. I asked them if we would have to pay for the whole month of January and they said just for the days we stayed. Not once did they mention paying market rate plus an extra 25% plus a holding fee. As a result of them not being understanding we had to put all our things in storage and have had to live in a Hotel going on 2 weeks. In my 60 plus years of being alive this is the first time in my life I haven't had a place to call home. Our bathtub kept peeling and they resurfaced it three times because they're too cheap to just replace it. I'm so happy to be out of there and done with them. Stay far away from these Apartments.

Very poor experience the rental agent Camille denied my application because my phone hung up in her face. She refused to refund the app fee. Told me my income couldn’t be verified I sent her bank statement stubs and a earnings report. Do not go to this company they don’t know how to treat there clients. I wish I can give 0 stars.

et's start off with the apartment manager "Renee and her boss" they're disrespectful, "Racist"(to black and gay people), they're so unprofessional, they both talk to you disrespectful and if you say anything back to correct them on their disrespectfulness they will do anything to try and violate your lease you have been warned.. I'm not the type of person that's saying this because of what they did to me. But if I can help someone or "save" them from making a big mistake like I did I'm going to do it so here goes. I fell on bad times.! I lost my job because of my disability, I'm disabled, my car broke down and got behind on my rent one month and like 200$ from the month before "read the late fees" then I got a job came up with the rent paid them they held my rent money with out cashing it and putting it to my rent "they was adding more late fees" well she went and filed a eviction on me anyways with out reporting the payment to the judge.! Didn't tell the courts that I had paid and they took a payment from me.! Well they came and put a note on my door and changed the locks when I went to go rent a truck to get my things out that same day to get my stuff out of the apartment. She had came in to the apartment and stole my 65 inch tv my laptop for her own personal use had it in the front office. So when I got back I confronted her about it, she lied and said that the cops had took my property and dog. I asked her to open the doors so I can get my things because I get 24hrs to get my things out when they put that note on the door well she said no. Keep in mind that they had my dog locked in the apartment because she lied and said that the cops took him. I heard my dog from out side so I was like let me check the the back door it was unlocked I'm guessing the cop didn't lock it because of the dog being in the house well I went in and got him out. That's when she came walking around the building talking real reckless "saying that the cops are coming and I'm going to jail for B&E" that I better leave her property. So I did because in my head and in the laws eyes I have 24hrs to get my things. Nope she waited for me to leave the property to go in to the apartment and throw all my things away I mean shoes to all my clothes everything I own. So when they was done with that Renee and her Boss- took a hammer to my tv and my laptop.!!! But they did it in front of other tenants.! The level of professionalism there wait there is none; wait now I'm lying Jade and Victoria are the only ones that have respect for people and go out and beyond to help people..! But if you are looking for a apartment that will allow there employees to act and treat people like this?? Well this is the place for you.! All this happened because someone fell on bad times it's crazy how Renee and her Boss retaliated against me just because I was behind on One months rent. You would have thought that I cussed them out and dogged walked them and all kinds of things but I didn't, I only lost my job and my disability and didn't have the resources like others do to pay it but when I did get the money they didn't want it they only wanted me out because I am (black gay) I hope this helps someone out... respect and love ??????

I don't not like this community there is zero security 3 months ago all 4 rims and tires were taken off my car and when I advise the office staff about it the response was why didn't you have wheel locks on your tires ? Very rude staff

"Management" w(B)itch gave me serious ---- for parking while construction on parking lots was going on. I am a service connected disabled vet who was visiting my daughter. The entire complex should be razed. Horrible mismanagement, no maintenance, lease set up to screw tenants. Run fast and far away from this abysmal hell hole of a ---- pile while you can. After looking around and talking to the unfortunate tenants it's clear that the owners / managers abuse them and screw them via fines ect. Bottom line - Find a dumpster to live in, way better than this ---- hole!

These apts are great quiet nice and friendly people love all my neighbors I haven't had any problems here office staff nice and friendly as well :)

DO NOT LIVE HERE...IF YOU CAN LIVE SOME WHERE ELSE DO IT!! HERE ARE 10 REASONS WHY 1. MANAGEMENT IS VERY RUDE, DISRESPECTFUL, HARRASSERS, INHUMANE, THEY FINE YOU FOR EVERYTHING, LIARS, UNPROFESSIONAL, BAD FOR BUSINESS, UNPLESANT....I WOULD GO ON BUT I think you guys get the point. 2. ROACHES that they said they DID NOT HAVE 3. PAINTED COUNTER TOPS, SINKS, AND TUBS 4. POOL DIRTY AND SKETCHY 5. STAIRWELLS SCARY AND OLD. LOOKS LIKE YOU WILL BE ROBBED AND KILLED BY THEM. 6. APARTMENT AND CAR BREAK-INS 7. DRUG DEALERS AND OTHER SKETCHY PEOPLE 8. BALCONY BARS SPACES TOO FAR APART...DANGEROUS FOR CHILDREN 9. TRASH AROUND DUMPSTER AND ON PROPERY 10. ROACHES RENE THE MANAGER....IS AWUL. SHE SHOULD BE FIRED AND BANNED FROM ANY CUSTOMER SERVICE JOB!!! NO ONE DESERVES TO HAVE TO DEAL WITH AN INDIVIDUAL LIKE HER. THANK YOU

This is a great quiet place to live. Renee, Candace, Esmeralda and Jose are the best. Come and meet these great people. I have been here for 4 years.

I have lived here for 5 years and I love it! PROS: quiet and safe area. very clean you always see maintenance cleaning the grounds and parking lot. The inside of the apts are huge and cheap in price considering its less than a mile from spring tx. I have never had a bug problem of any sort. Office staff has always been nice and friendly to me but I always pay my rent on time and don't cause any problems. Cons: Its hard to find parking at night. maintenance can respond slowly at times (but they have gotten a lot better recently). No bus line on the street so if u don't have a car prepare to walk far

Do Not Even Consider Renting Here (unless you sell drugs or are a thug) Used to have security officers but seems they all quit. ----- the manager is a total piece of crap, once lease is signed she becomes just evil. Pool rarely open and filthy, washers and dryers in laundry room do not work, garbage and debris all over the property. Total bait and switch, the model is really nice your actual apartment has painted counter tops, appliances from the 70's, HVAC that barely works, messed up plumbing. Management seems to be trying to make this place as ------ as they can, lot of robberies, recent shooting car thefts, rims being stolen is the new thing. After cars and rims were stolen every one got letter telling them to lock their doors and windows (because we all know that keeps our cars safe).