Tenant Reviews for 2700 HOLLY HALL ST

I confirm previous negative reviews and would like to add more... Manager of Plaza Del Oro is the worst manager we have dealt with. Manager Lies, She does not return calls, she is not available in the office. Assistant Manager is as clueless as anyone else in the office. She lies and makes excuses. This property had foundation problems several units garage sank few feet and their living room walls cracked. Foundation problems occurred at 8-10 UNITS in the past year. Appliances are very old, if you ask for replacement; you are threatened with ridiculous rate increase. Repairs are done by non-professional employees with no experience. Pest control is an issue. Rats infestation! Heat and Sound Insulation is pathetic. Yes you can hear train horn every morning from 4 -7 AM. Upstairs room gets too hot in the summer and too cold in the winter. Your electric bill will be $200 or more per month. There were 4 robberies choreographed on same day the Management was doing inspections of the Property for sale (November - February) JMG Realty bought the mess and kept same Lying/Pathetic old Manager/Assistant Manager. Do Not Rent at PLAZA DEL ORO. Save yourself from the misery!

This has the worst apartment that I have ever lived in my life. 1. It is very very unsafe. (4 Bulglaries in last 3 months in this complex) 2. It is very dirty and we have horse fly problems in our house for the last 45 days and the management really does not care except that they send someone to spray small chemicals which only gives us big headaches because of the chemicals. 3. It is certainly a health hazard as well to live in these apartments becaues of those horse flies.(We hardly cook at home and we keep our house very clean).

This place SUCKS. The appliances are old and not energy efficient thereby causing very expensive utlility bills because the units are soo large. Additionally, there are insects, pest and rodents that are rampant in the units as well as all over the property. Don't stand outside too long roaches, mosquitoes or rats may give you an infection. The pest control is substandard. Probably the problem persists because manager Sharon allows 20 people to reside in one unit, safety and health hazard to say the least. Additionallly, they don't fix anything!!! If you have a maintenance issue, be prepared to wait MONTHS!!! The blinds are cheap aluminum. There are no amenities, they advertise a clubhouse but it has been under construction for two years. the pool is always dirty, you have to be careful because rats are running around and maybe even floating dead in the pool, BEWARE!! The cabinets are cheap backerboard, plywood and moldy, this place needs a complete overhaul!! Starting with management!!!

I'm new to Houston (job transfer) and I rented my townhome over the phone. The young lady that assisted me was wonderful. She described my place exactly as it is and was very helpful in my transaction. My home is huge - I love it. I've been here over 8 months and I could not be happier. If you decide for Plaza (it was a toss between San Marin) make sure you get the black appliances, it makes that much of a difference. If you're looking for a place to socialize this is NOT it and I could not be any happier. By the way, my garage is also huge.

I have been in my apartment for 7 months. I cannot stress how much I love it the town homes are like small houses with 2 car garages. Because of my daughter's illness her medicine has to be refrigerated. Well it was being delivered and if it had sat out - the obvious would had happened. Thank God I remembered on time, I called the office and even though it was close to closing they went out of their way and helped us out. Just want to say something nice because some of 'us' just come to this site to rant - I didnt want a good cause go unappreciated. Thank you from the bottom of my heart.

The apartment management treats their customers horribly. The appliances are very old causing all the utility bills to go up. An electicity bill will easily reach $400 if not careful. The management also act very unproffessional when talking to customers. We cant even use our appliances because they use so much electricity and the are ridden with mold and hair.

1- Appliances too old. 2- Construction is always problematic 3- Most important part: Staff is usually unresponsive to your needs regarding construction problems and maintainance. Do it your self policy. Unfortunately I had to rent the apartment using internet from overseas, now I am planning to leave as soon as my contract is over.

Just moved out of unit near pool & clubhouse. Pool was noisy on some weekend nights until about 2AM. If you call the office phone number to complain about the noise, the "dispatch" will not connect you to the security guard. It is very frustrating and caused several bad nights' slreep. The units are large (about 1800 squ. ft.) and the maintenance are good. Just don't live near the pool

Appliances are old. Took 3 hours to dry a small load. Carpets in unit old and smells no matter how much it is cleaned. We can't afford to break our lease, penalty is pretty high, so we are stuck. We are hating the next 6 months. Utility bill in Winter was over $300. 00 per month. Called utility company, they came and replaced meter but bills still high. Told to have management check wiring. Called office, but told nothing they can do. Lived in a house twice size of this unit and never paid this much for winter electricity bills. Can't wait for summer. What is so messed up is that my family was begging me to turn the heat on, to knock off the chill.

It first started when we were given the keys. Went to apartment and it was filty, carpets not cleaned, oven etc. We called and thats when they sent people over to put in a microwave, etc. We also told them that there were leaks especially in the garage, they sent someone to patch the roof but when it rained I had to place buckets to catch the water. There were also critters in the crawl space and you could hear them jumping and scampering around. They came and closed the crawl space, unfortunately they trapped something up there, a month later there is a terrible smell, rotten flesh in the master bedroom. For two weeks my husband and I slept on the floor downstairs to get away from the disgusting smell. We called and some guy came with a deodorant to spray the carpet(huh) we went to speak to the manager, and all she said was "I'm sorry, we will send someone to check. No follow-up, nothing, it still stinks, especially on hot days and now we see these giant flies that just pop up out of nowhere. Our skin is itching like crazy and we have mysterious bumps. Go figure considering we pay over $1600 a month.