Tenant Reviews for 4400 Memorial Dr

EXTREMELY DISGUSTING both the apartments and the new management/staff attitudes. The office staff is EXTREMELY RUDE, LACK EMPATHY. Nancy is extremely unhelpful, rude and does not care to assist anyone. The assistant manager as well is uncaring, rude and actually hung up on me today after I had to beg for late fees to be removed. The late fees include an initial $65 fee plus also accumulate DAILY 1% of your balance. She said to me sternly “I can only do this one time, I will not do it again� I had to call for several days trying to fix the issue with my rent payment because I switched banks and jobs. A sincerely one time issue in three years that I’ve lived here. They did not care. Finally, after many calls, in which I have had to get frustrated, the asst manager agreed to waive ONLY the initial late fee yet did not want to credit the daily fees that accumulated over the weekend as she was not in the office for me to make my payment with her as we agreed. They made the process impossible and so stressful. It’s all so completely unfair. YET I HAVE PAID MY OVERPRICED RENT ON TIME FROM DAY ONE aside from this one time. It has been an incredibly unpleasant, disappointing, stressful and frustrating experience at Bayou Park Apartments. I’ve lived here since December 2022. I am not a valued tenant and it truly shows. I was moved from building 11 to building 8 after a year of complaints about the ROACH INFESTATION. All of my neighbors complained of the same issue and either moved out or were relocated. I was moved to building 8 with a promise of $100 off my rent for a year which was never applied. Building 8 is worse than the previous building. My bike was stolen here, the hallway is incredibly dirty and incredibly nasty. If you walk through the hallways here in ANY BUILDING, they are gross and roaches are everywhere. I have RATS living in my ceiling. I can hear them running through my roof scratching and screeching in the evenings. It’s embarrassing to have anyone over to visit. When it rains, water leaks through the roof in my living room. It has never been addressed. When I first moved in, the apartment had been repainted and in the bathroom there was a roach stuck on the wall where they had literally just painted over it. Same on the patio with another roach. I’ve watched the roaches grow from small roaches to full grown cockroaches without management caring one bit about the complaints. Management could care less however, they do care very much about raising the rent and evicting you if you miss a payment due date. You will get an eviction notice within 24 hrs. The rodents came into my kitchen and ate through everything in my pantry, since then I’ve never been able to keep anything in my cabinets. This has gone on for several months. None of my calls to the office have been noted. When I call they tell me I will need to submit requests through the app. Which means I’ll need to do this weekly for them to maybe pay attention. My previous complaints were deleted somehow when they switched management and they act as if I am not doing my part in reporting the issues. They’ve sent pest control only once to no avail. The spray does not help with the pest problem at all. AS A HUGE SLAP IN THE FACE, I keep receiving notices about renewing my lease for the same price for only 6 months before it will increase. THERE AUDACITY IS UNBELIEVABLE. Everything here is disgusting. The only good thing about these apartments is the location. Everything else sadly, I cannot and will never recommend.

Bayou Park apartments are some of the worst apartments to be at. I went to go visit my friend and it smelled like sewer. There are always puddles of sewer water in the hallways and the maintenance crew just leaves the water sitting there. The washing machines do not wash the clothes good and rent is at least $1300. It is such a gross place to be. Never will I go back. I was actually thinking about moving there but heck no!!! ?? staff is also rude.

Management here is terrible & does not respond, there is a hole in the wall at the gym, the jacuzzi does not work, the interior is not what you see online at all. They did not provide my keys the day of my move in date!!!

Customer service is really bad, water shutoff frequently without notice, lots of pest and roaches, management team keeps changing so frequently and new management do not want to take responsibility for the previous one, hidden fee and charge extra money if you do not pay attention while paying rent, water, sewer and electricity bill is almost $300 for one bedroom apartment

It's simple. Do yourself a favor and don't move here. Why? see pictures - foundation cracks - humidity and leaks on the ceiling - mold in the air ducts (bleach won't even work) - infestation of roaches - dirty and unkept pool/ can't use - gates are never locked/ always open - Lights do not work in the parking lot section - grass areas are always dirty and unkept - water pressure is super low / bathroom etc - fence is fallen apart. Anybody can come in Literally, the only good thing about this place is the location... but it is not even worth it living in these conditions. Ew.

This property is officially so bad we do not have family or friends over . AMassive mold termites foundation neglect . No landscaping . Open gates . Dirty Laundry . Bad Water. These tires don't pay their suppliers , kick out veterans, and eliminated all security. We throw in the towel soon after 9 years here . The new American owner should stick with his other company he is awful at this game. His self marketing is a joke - no one has met the guy. Asst manager is the most rude type we've ever encountered. No resident can stand the lady . Zero follow up, massive turn over , crime and more crime.. We're moving a block away - can not wait.

This place is filled with mold, roaches, trash everywhere, and a horrible new management group. It took them 64 days to refund my deposit after moving out. The Comunity washer and dryers are disgusting and are never cleaned and always smell like sewage. You’ll pay “luxury” price and it’ll feel like you live in a 3rd world country. DO NOT MOVE HERE

Long ago Bayou Park was a great place to live, New owner is even worse than the last ones, Terrible, worst ever, I've endured rats and mold and roaches and bugs for days, I put up with their nionstop turnover, bad maintenance department (except two) , no follow through, and failure to fiix anything security related Gates wide open all the time, Zero attempt to even fix them,l Crime has gone through rioof with 3 Sexual Assaults - forcible rapes in the pasT SIX MONTHS, (says my neighbor also moving out) No noticer of this either. New owner is a wealthy clueless guy who runs 'get rich in real estate " seminars. He found 55 investors to buy the place they must not have checked it out first, They have no security currently which is not making the single women here happy, Last time they had a clueless ------ guy who was on his phone the entire night. Its gone from great with old owners to almost nonexistant,. Car break ins, cars being stolen, break and enter, bullets through apartments at 2am in the morning, and a lower quality if renter here big time, All the good long termers here are mostly gone, The place is literaly falling apart here, The new investors should know that if the place is empty you dont make a dime, Occupany here now must be the worst anywhere. To potential rentors I say : DO NOT DO IT, Two rounds of ------ Ownership has made this once great place South, One was convicted of software piracy the new one hasnt met one resident on thius orioerty yet, Pathetic, Stupid, If you want to live in a place with no security move to Bayou Park - home of break ins, aaND fires they don't tell you about and really bad employees with no personality and no follow up. My new apartment is $287 /month higher - I think it will be the best move Ive made just getting out if here, Thanks for eight years to the pre------ owner and managment company, Residents Matter new owner. You need a wake up call and all these move outs should be just that. bye,.

Worst place ever! Rats run rampant, roaches cover the hallway walls, trash piles up for days if not weeks, we pay for security but there is no one. They fired half the maintenance staff and bow the ones remaining are working insane hours for very low wages. Potholes are everywhere, some of the buildings are falling off if their foundation, every time it rains human feces floats in the puddle’s from a busted sewer line, the security gates break weekly and the hallway fire alarms do NOT work. I’ve sent Brittany the manager descriptive emails, visited the office and called regularly about the problems in the complex. She always smugly brushes me and my neighbors off or ignores us all together. I moved out this past Saturday and tried to return my keys 3 times but the office was locked. Sunday the office is always closed. Brittany called laughing today and LVM saying that I’ll have to pay for 2 additional days. Today when I turned in my keys the staff reminisced about all of the fun years we had priorities to her and then 3 of them can be heard saying on my dash cam (car was running) that Brittany tells them that the safety issues are too expensive to fix and that the staff need to find everything they can on residents so that they can withhold their deposits and charge them extra fees. One staff member goes onto say how poorly they are treated, made to work extra hours with no pay and constantly berated. Don’t live here if you can help it! The location is great but that’s it. 3 years ago we had an amazing complex with amazing staff. Now it’s like a prison. Renu is amazing though! Sad she wasn’t made manager. She cares about everyone but I’ve seen Brittany talk down to her and the other FD girls bully her and Brittany sits back and watches. Hopefully the media will get wind of this abuse of power!

DO NOT LIVE HERE! If I could give this place negative stars I would. First this place is falling apart, literally. Gym sign is in half on the parking lot ground. Pool has been closed for about a month. Roach infestation. I mean everywhere. It’s not like an occasional sighting it’s an infestation. The sewer system would often overflow in our section and human poop would be all over the sidewalk. They tore up the grounds to install at&t then just stopped mid way. So now there are trenches everywhere. On to my bigger problems the management changed recently and it’s even more absolute trash than before. They changed the portal and didn’t properly inform anyone. No one received an email and everyone didn’t know how to pay rent for a moment. We finally came to the end of our lease preparing to move. However it has been an ongoing headache. First they never gave us any notice saying we had to give them a written notice to end our lease. So we gave it late when we found out and had to pay an extra 2 weeks past our end lease date of May 31st extending us into mid June. They told us it would be prorated from our original rent amount since it’s not the full month. SIKE. They charged us not only another month of rent, but also the month to month rate. Which they specifically said they wouldn’t do. After going in the office and communicating with them they told me to pay the prorated amount and they would take the other charges off. So we did exactly what they said and thought we were finally done. SIKE they send us an eviction notice 3 days later. We go in and talk again they charge us a bunch of extra fees take our whole security deposit even though nothing was wrong with the apartment. We ended up paying an extra 900 that we were not suppose to pay just to end the headache. Save yourself the nightmare and don’t even think about living here! Scamming for extra money! WORST PLACE EVER!