Tenant Reviews for 7100 SMILING WOOD LN

Omg if I would of known what I know now about these apartments I would of never moved in it's been one thing after the next the office staff is slow not on one accord did a rush job in my apartment still haven't finished all the extra fees they don't tell you about until you move in so disappointed can't wait til my lease is up in 7 months. Not to mention the corporate office is no better I left a message a week ago and still waiting on that call

I have lived here for about a year now and I must say the recent changes are great! the new management has done a fantastic job, plus the new staff is super friendly and very attentive. the pool is now open and the new look is awesome. plus they have added a gym which is also a great feature. and I must say the gates being closed all the time now is also a great look to the property. overall I am very satisfied with the property. I would recommend :)

I lived there for one year of pure hell! I should have taken heed to all of the the other negative posts about the complex but due to my desperate situation I gave it a shot and paid for it in the long run. The management are the most unprofessional, disrespectful people i have ever encountered, led by the vigilante herself Elsa Noriega.

I was weary of listening to reviews before moving somewhere because they all had something negative to say and mostly confused me but after almost a year of living here i can tell you that all of these reviews are 100% accurate! Here are some of the negatives: -My water is shut off with no explination for 1-2hrs a day, and has happend in the middle of a shower. This happens regularly -for about 6months my "hot" water was luke warm. They must have had the water heater turned all the way down -the parking stories are true, they will tow visitors, anyone parkinig with a tire touching the line, and backed in parking. -The gate hasnt worked in months, but instead of repairing it they are renovating the entire OUTSIDE of the complex...let me add that the gate stopped working well before the renovations started, and they are not doing anything to renovate the inside of the apartments. -EVERYTHING IS RIGGED...my countertops are painted over dirt and wood, my dishwasher fell out of it's hole the other day..come to find out it was not installed correctly, my oven doesnt work. the maintenance guy came out twice to fix it but its easily an early 90's late 80's oven... -There are roaches (the little brown ones) and some other bugs, but they can be kept to somewhat of a minimum by cleaning regularly. -Yes the office ladies dress like they're hoochies, but it doesnt really bother me, to each his own. -the pool has not been opened at all this summer (its already almost august) The Positives... Well the neighbors are nice, not a ton of hoodlums and druggies coming and going. I feel safe in my apartment which was important to me because i have a small child. No candy paint here :) I have seen big dogs (pits) in the complex not sure if they allow them but they're always on a leash and not a bother. Maintenance is nice. The ladies in the office are a little rude, but i just ignore them, and they ignore me. I think they are overcharging and charging for services they dont deliver i.e. the gate, pool, water. If you do decide to move here make sure you go over every inch of your apartment. My lighting sucks, and my apt is gross, but my neighbor has a much nicer apt with the same floor plan. They will no doubt try to get you in the crappy one before the pretty little one.

Management is unprofessional. Their appearance is ridiculous and shameful. Who dresses like your going to the club in an apartment office. Let's see, what apartment want to get you towed for having your tire on the division of the white line. I seen more tows here than downtown. Those are actions against their own tenants when they are the one paying the salary for the managers. They can't even keep their money orders secured. I would never encourage anybody to move into this apartments. The only people that should be respected here are the maintenance and housekeeping lady. They approach you with kind and respect with out a false image of a fake attitude. Maybe they should be promoted to management.

HELLO NO THEY ARE FULL OF ---- ... THEY ARE FUCEN RUDE ------- THAT THINK THEY ARE SMART. THEY 2 BOPPIN --- HOZ THAT WALK AROUND THE UNIT IN SHORT --- DRESSES N SKIRTS LIKE THEY DONT GET ATTENTION AT HOME. YA ONE WAS SO RUDE I CALLED THE HO OUTSIDE BUT JUST AS I THOUGHT SHE A SCARY HO!!! THEM ------- GOT ME IN AN APARTMENT WITH NO HOT WATER N YYALKIN BOUT I GOTTA PAY 150 MORE TO GET INTO A DECENT APARTMENT.. BUT TOO THE CORPORATE OFFICE WITH THE POLICIES & PROCEDURES... ---- THE PARK @ WILLOWBROOKK N THE ------- IN THERE!!!

MY NAME IS MAYRA IM FROM APT 1510 LET ME GET ONE PERSON OUT OF THE WAY PERLA WAS A SWEET HEART FROM THE BEGINNING SHE HAS GOOD CUSTOMER SERVICE SKILLS. HER MANAGER PAULA OR ELSA WHATEVER HER NAME IS HAS TERRIBLE CUSTOMER SERVICE SKILLS, UNPROFESSIONAL AND I SHOULD HAVE JUST LISTENED TO THE PEOPLE THAT TALKED ABOUT THIS PLACE SO BAD ESPECIALLY ABOUT THE MANAGER THEIR NEIGHBOR APARTMENTS EVEN SAID SHE IS A RUDE AND DIFFICULT PERSON TO DEAL WITH. I DO NOT RECOMMEND IT BEEN HERE FOR 1YR AND HAD MY CAR AND APARTMENT BROKEN INTO WHEN I WAS BEING TRANSFERRED I SPOKE WITH THE UNPROFESSIONAL MANAGER AND SHE HUNG UP ON ME BECAUSE SHE DINT LIKE THE WAY I WAS SPEAKING TO HER, MY MORAL IS YOU TREAT OTHERS THE WAY YOU WANT TO BE TREATED. IVE BEEN A GOOD RESIDENT MY APT IS ALWAYS CLEAN NO NEIGHBOR COMPLAINS ABOUT ME AND MY CHILDREN NEVER VIOLATED ANY OF THERE RULES AND TODAY 4/5/2011 SHE STATED THAT I LEFT TRASH OUTSIDE THAT NEEDS TO BE PICKED UP FOR A WHOLE YEAR IVE BEEN HERE I SET MY TRASH OUTSIDE FOR A FEW HOURS WHILE I FINISH CLEANING AND NOT ONCE HAVE THEY SAID ANYTHING NOW THAT MY LEASE IS UP THEY WANT TO SIT THERE AND HASSLE ME FOR 3 PIECES OF TRASH THAT FELL OFF THE BAG BECAUSE OF THE CATS THAT THEY HAVE IN THE PROPERTY TORE THE BAG. SO I CALLED THE NOTE THAT STATED I NEEDED TO CALL THE OFFICE AND I EXPLAINED TO ELSA OR PAULA THAT IT WAS THEIR CATS AND LIKE THE UNPROFESSIONAL MANAGER SHE IS STARTED YELLING OH IF YOU DONT LIKE BLA BLA BLA I JUST SAID OMG BYEEE LADY!!!! DINT HERE THE REST OF HER UNPROFESSIONALISM. ITS INFESTED WITH CATS THE TRASH IS MOSTLY ALWAYS OVERFLOWING WHEN THEY TRANSFERRED ME TO THE NEW APT TO SOPOSSEBLY HELP ME OUT IT WAS WITH A CARPET THAT WAS DISGUSTING THEY HAD JUST CLEANED OVER IT AND U CAN ALWAYS SMELL THE HUMIDITY AND STINCH IN THE APT THEY PAINTED OVER THE WALLS THEY PAINTED ON TOP OF THE PREVIOUS OWNERS HAIR. THANK GOD I TOOK THE ADVICE AND GATHERED EVIDENCE IN CASE THEY TRIED TO BE SHADY. AND ITS FUNNY BECAUSE AT FIRST THEY WOULD CALL ME TO SAY O MAYRA CAN WE SHOW UR APT BECAUSE YOUR APT IS NICE AND CLEAN AND NOW THEY ARE ACTING LIKE BEASTS MAYBE THEIR MAD BECAUSE I DINT RENEW MY LEASE HERE. I CAUGHT ELSA ONCE COMING UP TO MY OLD APARTMENT TRYING TO OPEN THE DOOR BECAUSE SHE THOUGHT NO ONE WAS HOME LUCKILY MY SISTER WAS BABYSITTING MY KIDS THAT DAY AND I WAS INFORMED BY HER WHEN I CALLED TO ASK WHAT SHE NEEDED SHE SAID O I HAD THE WRONG APT. SHE S TELLING ME THIS STORY THAT SHE HAD THE WRONG APT HAVING WORKED THERE FOR A VERY LONG TIME....REALLY!? THATHS WHEN I REALIZED SHE CAN BE SHADY, I KNOW THIS HAS HAPPENED BEFORE BECAUSE I COME HOME AND ONE LIGHT IS ON WHEN I LEAVE AT 530AM WHEN ITS DARK AND I KNOW I LEAVE MY APT PITCH BLACK!!! SURE ENOUGH CAME UP TO MY APT TODAY ON HER OWN FREE WILL BECAUSE I GET ALONG WITH MY NEIGHBOR FINE SO I KNOW MY NEIGHBOR DINT CALL HER AND SAY O WELL MY NEIGHBOR LEFT BEHIND A BAG OF CHEETOS THAT FELL OFF THE BAG BECAUSE OF YOUR CAT INFESTATION! IVE TRULY HAD IT AND IF I CAN HELP ANYONE OUT DONT COME TO THIS PLACE IM STILL HERE BUT ONLY FOR THIS MONTH AND CANT WAIT TO LEAVE!!! AND I HOPE THEY DONT TRY TO PULL SOMETHING ELSE SHADY AND SAY I DINT GIVE A 30DAY NOTICE BECAUSE I GAVE IT TO PERLA SIGNED IT INFRONT OF HER FACE ON APRIL 1ST, 2011. IVE HEARD FROM PREVIOUS RESIDENTS THAT THE MANAGER WHEN CALLED FROM OTHER APARTMENTS STATE THAT THEY DINT GIVE A 30DAY NOTICE I WONT BE SUPRISED IF THEY TRY TO PULL A STUNT LIKE THAT TO ME...DONT RECOMMEND THIS PLACE AT ALL SPEND A LITTLE MORE CASH AND GO TO A DECENT PLACE WHERE YOUR TREATED FAIRLY PEOPLE WITH UGLY ATTITUDES DESERVE TO WORK IN A HELL HOLE SORRY BUT ITS THE TRUTH!

when you go into the front office the ladys seem nice but only bec. u are a new resident, there attitude changes automaticly when u live here,showing ruddness to residents they should be fired. when i got here i was expecting a baby and in about the 2nd or 3rd day roches were everywhere and the apartment was as clean as it can be. i couldnt even make a meal for my husband because roaches started poping out when i cooked. another thing i notice is that they DO NOT COMPLETLEY REMOVE THE CARPET if the people before u got it dirty they just clean for the stains to go away but as u live there n vacume the stains start appearing. they do charge u for it n i think they should be sued for actually doing that not only that but also the counter. I am a house wife n i do not work so am the one who cooks n when i cut vegtables, meat or anything i have always used a cutting board from day one. so what i notice was that they used some kinda cheap paint or something and as i would clean everyday with windex scratches were apearing everywhere i was mad so now me and my husban are stuck with this stupid bill of things we didnt even do can someone tell me if there is something i can do. also in a cold day when my baby was 3 months, i tried opening the door with my key n it wouldnt let me i pushed n pushed the door and nothing so i had to call my husband n he came n did the same till he opend it i called the front office n already left a 2 voice mails and till today nothing has been done. and that has not been the first or second or third time they have not respond to my apartment problems. two times my baby girl of only 3 months had a roach on her bib n on her leg n it gets me so mad that i really want to go scream at the people. i can not even sit on the floor with my pillow bec. today there was a roach n a spider crawling on it i am so grossed out and embarrased for people to come to my apartment. in the inside of the window there moled. oh yea in the room ther is no light no celling fan so u have to buy a lamp to brihten up ur whole room. this apartments are not worh it i am paying 524 for a one bedroom and by living here it more like only worth about 300 to 400 dollors. oh yea i almost forgot on my kitchen on the floor it seems that feel when i am in my socks as if there are some small holes under the floor n the other is that the water at one point started going out once a week one time when i was going to cook and another time when i was going to take a shower n anther time i was in the shower n the water went off n didnt finish taking a shower. i am waiting on my contract to be over to get out of this s*** hole specialy bec. of my baby. even if u do the kitchen every day and night and clean the counter with windex n sweep and mop and take the trash out everyday no matter wat the roaches keep appering n i notice there is alot under the sink inside the cabnet the wood is liffted up a little bit n i see roaches tons of them craling in there. This apartments are not worth it and i have been thinking and i think they do all that with the carpet and counter to get money out of the residents. When i was taking out the trash i was 8 months pregnant when a pitbull almost attacked me. DONT WASTE YOUR TIME LOOKING OR EVEN THINKING ABOUT THESE APARTMENTS MANAGEMENTS SUCK IM OUT OF THIS PLACE AND I HOPE NOONE ELSE MOVES HERE... SCREW THIS PLACE

There are roaches everywhere. They can not blame it on me because I dont even keep food in my house im rarely there. My refridgerator leaks. Loud music from the apartments next door at all hours of the night. I get off late at work and theres thugs outside just standing by my apt. I have to park in the visitors parking sometime because theres not enough parking by my apt. My AC doesnt work properly I called and they said there nothing they can do and it took a week for them to see it. Roof leaks toilet flushes every other flush. I do not recommend it. My rent went up after lease was up. robbery notes on my door that we need to watch out for.

MY VEHICLE WAS TOWED TWICE WHILE VISTING A FRIEND, THE FIRST TIME MY VEHICLE WAS TOWED I WAS TOLD BY AN EMPLOYEE THAT I SUPPOSE TO PARK IN THE VERY BACK AGAINST THE FENCE,IF MY VISIT WAS GOING TO EXCEED MIDNIGHT. I WENT OVER TO VISIT A YEAR LATER AND MY VEHICLE WAS TOWED AGAIN. PLEASE BE EXTREMELY CAUTIOUS WHILE VISITING ANYONE THAT RESIDES IN THIS COMPLEX, BECAUSE THIER RUNNING SOME TYPE OF SCAM BUSINESS TO MAKE MONEY, THERE'S NO SIGNAGE POSTED ON THE BUILDING STATING THAT YOU CAN'T PARK YOUR VEHICLE THERE. WHAT MAKES MY SITUATION WORSE IS THAT THE WRECKER DRIVER WATCHED ME PARK MY VEHICLE THERE AND DID NOT WARN ME, I FELT THAT WAS SO UNPROFESSIONAL, IF YOU WANT TO KNOW THE DEFINITION OF RUDE AND UNPROFESSIONAL, JUST CALL THE OFFICE AND MY COMPLAINT WILL BE JUSTIFIED, BECAUSE THAT'S ALL YOU WILL GET IS DISRESPECTFUL EMPLOYEES AND THAT TYPE OF SERVICE IS BAD FOR BUSINESS. I HIGHLY ENCOURAGE ANYONE TO STAY FAR AWAY FROM THIS COMPLEX AS POSSIBLE. THE EMPLOYEES NEEDS TO ATTEND SOME HOSPITALITY/CUSTOMER SERVICE WORKSHSHOPS TO ENHANCE THIER INTERPERSONAL SKILLS, I CAN SEE WHY THE WRECKER DRIVER (AGUSTINE)WORKS FOR THIS COMPLEX BECAUSE ASSOCIATION BRINGS ON SIMULATION IF YOU KNOW WHAT I MEAN. I STRONGLY SUGGEST THE ENTIRE TEAM AND THE WRECKER DRIVER TO TAKE SOMES COURSES THAT WILL TEACH ALL OF YOU ABOUT INTEGRITY AND ETHICS.