Tenant Reviews for 7550 KIRBY DR

Moved in from out of town only to find the apartment dirty, and feces stains in toilet The only response I get from the leasing manager, Rubi is “I don’t see a service request”. 0/10 Customer service from the beginning. Day one, my $60K car gets towed Week two, the car gets stolen Went to leasing manager Rubi, and she abruptly told me she was busy, as if she wasn’t interested at all. 30 minutes later just tells me to fill out a form, & she will send over camera footage to only police when available, not me. Of course that was a lie, no videos sent, not sure if the cameras even work. Numerous breaks ins in the apartment Upon ending my lease, she wants to charge me $1000 to clean the place, & threatens to send it to collections before I even get a chance to respond. Not surprised, as she’s eager to take advantage of you every chance she gets. Bad business DO NOT MOVE HERE!

Omg thank you! I want to say thank you to the leasing specialist (Cieara and Frank) they took really good care of me. lets not talk about the view, I have an amazing view top level I can see the NRG center and I like when close my door you don't hear outside but then again when I'm outside I don't even hear traffic. I see people picking up after their dog (I love to see it they're respectful). I had a maintenance issue and the guys was on within minutes to tackle the request. They're fast and have such great customer service. And I would like to say thank you Milly and Rubi for helping my mom with her account balance she could not understand it again thank you guys for leasing to me at this beautiful community I'm happy to be here feels like I'm at a resort especially at the pool amazing pool view.

Me gusta portico kirby, el personal es muy atento, la gente es muy amable , es un lugar tranquilo y limpio y tiene muchos beneficios, como piscina gimnasio , es un lugar cómodo y seguro para vivir con tu familia.

All I can say is that I'm very thankful for my stay here at Portico Kirby. The entire team made me feel welcome. The fitness center is a plus and the pool is great. Great location and closed to the medical center. The maintenance team is hands on with the request. You get what you pay for and all I can say that is worth it for the service the we get!

Portico Kirby es un lugar tranquilo y limpio para vivir. El apartamento muy lindo y sus facilidades hacen que uno se sienta cómodo y a gusto. Excelente ubicación en Houston, cerca del downtown, atracciones principales y en buen vecindario. Los residentes son muy amables y amistosos. El personal de oficina y mantenimiento hacen excelente trabajo. Estoy muy complacido. Lo recomiendo al 100%.

!!DO NOT GET UNIT 612!! Lived here for 2 years, at the start of the second year a family with at least 3 children ,moved in above us and I swear the number of children they had multiplied every day. Constant running, jumping and thumping noises from above. Despite numerous noise complaints to management and writing a note to the neighbor asking for some semblance of control over their children, they never got better. If they aren't destroying their apartment above us, they're running around in the dog park just outside the window or running down the hallways screaming. I swear these children have the lungs of olympic swimmers. Also, they wake up at about 6:30am and go to bed around 11pm, so using "constant" to describe the duration of their noise, is actually an understatement. Furthermore, after the winter storm the bushes outside the apartment were never re-planted so foot traffic was constantly passing by my 1st-floor window. Don't be fooled on the tour- they replanted the areas they show off but the rest of the place looks like absolute crap. Finally, management accused us of stealing our own trashcan (??? yeah you and I both are confused on why the heck we'd do that) and just raised rent by 20%. So if you want to overpay for psychological acoustic torture in a shabby rundown apartment, please apply for apt 612.

Living here has simply been a blessing to me and my Family. We have been through some tough times this past year and a half and the level of care and respect that the office staff has is simply mine blowing. I Thank God for them every day. I don’t know where I will be without them. The new office manager Ms.Milly came in here and fit right in. I already feel a connection with her. She is a warm good hearted person. And I can tell she cares about our community. Although I will miss Miss Ruby the most. I wish her the best of luck. I’ve been living here for almost 4 years now and I don’t think I’m ever leaving. Love Kymberli Browder

I wish I could say this review comes from a resident by we didn't make it that far. Flew in to view several places and fortunately this one the last one we went to. We had appointments at all but they were all accommodating and understanding except this one. Ironically this one had the most staff. I counted 4 different people, one who I believe was the manager, and none wanted to help. We were offered water after asking for it but beyond that were told we would have to wait. That was a red flag for me as a professional and sure enough as we were leaving and speaking to a resident, she stated the management was not very responsive and the manager was rude. I'm pretty sure that's the same lady who closed her blinds and called over, the one lady, Cindy who attempted to help. She told Cindy our appointment was at 4 so we would have to wait the 2 hours. No one offered a brochure, to answer questions or simply look at amenities. I'm sure they look great but the service is horrible. Luckily we found a great place in a great neighborhood.

It's not great. This is probably par for the course as apartment companies go, but the office staff are so sweet and friendly when you're touring, but as soon as you're signed to a lease they don't want anything to do with you. If you do hear from them, it'll be the manager with an ALL CAPS email (sometimes multiple times a day) threatening fines and talking to you like a child. There is a MAJOR crime problem at this complex; I'm talking several cars PER WEEK get broken into. Ask any resident. Management doesn't care and the security cameras don't work. Units look nowhere near as nice as what you see advertised -- make sure you see the actual apartment you'll be getting, because only a tiny handful of units in the whole complex are updated like the photos on the website. The rest are garden variety cheap apartments with tan walls and ratty carpet, most with old, barely-functioning appliances. My AC is loud and weak, the refrigerator drips onto the floor (and they refuse to replace it). The Internet (that they make you pay for, you have no choice) is terribly slow, insecure and unreliable. The location is good, and that's about the best thing I can say for the place. Although it seems to be one of the less expensive complexes in the area, it's still overpriced for what you get. The community social events (sponsored by a different company, ApartmentLife) are a nice feature and have been enjoyable. The pool is OK (very loud and often full of small children) and the grills usually work (although they're usually filthy). The dog area is neat and usually pretty clean, although don't ever count on the baggie dispenser being filled. There is a package locker system but I've found a lot of Amazon delivery drivers don't know how to use it, so things will still get dropped at your door (if you're lucky) or just tossed beside the lockers in a pile. Half the time when you do get something delivered into a locker (you get a code texted to you) it gets dumped in the one huge closet-sized locker with 50 other packages and you'll just have to dig around for it. I wouldn't live here again. The crime issue is the biggest problem and something management refuses to get serious about. The things they do get serious about are all either cosmetic (power-washing, door painting, updating the pool furniture), or designed to squeeze more cash out of you (valet trash and fines, internet "service"). The resident portal doesn't save your payment history, doesn't give you a full accounting of your monthly charges, and until very recently did not allow you to submit trackable maintenance requests in writing. It's about the furthest thing from sophisticated and upscale, despite what the website would suggest.

Great place to live. Been here over 7 years. Great location if you work in the Medical Center. It's a Class A property and very affordable compared to the properties in the area. Management staff is great and responsive. The assistant Rubi is amazing at her job. She provides quality customer service and will take care of all your needs. There's a new management team overall and they are taking steps to make this place much better. The management here has really kept this place clean. This is Class A property. Compared to other properties in the area, it is far MORE AFFORDABLE. That's a big reason why I have stayed here as long as I have. I would highly recommend this place.