Tenant Reviews for 777 Bateswood Dr

Everyone in the leasing office sucks. The management is worse, and they allow criminals to live in their apartments without being on the lease. Don't lease here RUN, RUN!

---- is a gem! She has been very accommodating and helpful throughout the entire move-in process. She is very through with her leasig methods so, expect her to be on top of all the paperwork on your behalf. Which is definitely great for anyone who has a lot on their plate. Overall, these apartments are very clean. The space is a definite to plus! The price is exceptionally great for the amount of space given. I highly recommended these apartments to anyone looking to save some $ and gain some extra space. I decided to live here temporarily until I buy a house next year. I am very happy that I picked this property. Don't let the outside fool you! The inside is newly renovated. The leasing agents make a point to coordinate with the maintenance personnel to ensure all residents are happy! Very satisfied with my move-in so far.

------------------ are terrible leasing agents! After asking several times what all was needed for complete move in - I was never told the importance of renters insurance. The expected move in date was pushed back by 01 week due to the negligence on proper resident notification regarding the policy of renters/other vital documents needed to complete move in! What a terrible experience. I have never had so much drama with apartments. I own a business and I understand the need for proper documentation - however, to push back move in date in order to obtain the documents is horrific. I have lived in luxury apartments all my life and never have I experienced a complex who rather loose a potential leasing resident over documentation that can be well obtained in the proceeding days. I have experienced many challenges with the attempt to move in to this complex. It will seem that moving into another more suitable property is my best option. I rather wait a bit longer and pay a bit more to get what my family deserves. Customer service at bateswood is a underscore negative! In other words, if you are looking for a smooth move in process. do NOT pick bateswood. The reviews are on point. I am usually not one to review however, I have NEVER experienced this kind of delayed approach until attempting to move in to bateswood. Which, now I am relinquishing my position to move in and will be moving into another property with immediate move in capabilities.

Horrible customer service, these people don't care about their residents. But don't just believe the reviews, ask the renters themselves. I was a renter and I'm sure I am never coming back, Ever. They took to long to fix issues, when going to the office to speak to a manager I could see the manager on the computer but would not get up from the computer to speak to us, and this happened more than 2 times. When we moved out, we were supposed to get our deposit and we got it after more than a month but it was not the whole deposit. And when I went to ask about this, well, again the manager would not speak to me when she was right there in the office and said she will call back later. Still waiting...

Roaches and Break--ins :( Have lived here since 2013 and have finally had enough. we have had a few aggravated robberies (i.e. guns). 1 person has been shot. People leave trash everywhere. Lots of roaches and they are hesitant to spray total buildings, only your apt if u ask I had a hoarder in my unit who unfortunately passed away, unleashing a flurry of clean-up, and a flurry of roaches spreading to other apts (mainly mine) convenient neighborhood but not worth it....

My daughter just move to this apartments and nothing has been fix in her apartment just 3 weeks since she moved in this is horrible leaking underneath the sink in the bathroom and the connection for her washer and dryer wich are the most needed among other list she has I would not recommend this apartments maintenance is not good and the office she is tired of calling and callig with no response what kind of people they are working in there I wonder

The worst issue with the apartment is the maintenance. It always takes months for them to come and fix something. People in the office do not correspond well and don't try to help solving a problem, whenever there is one. They seem to be always angry at you. Always have to wait so long to get something solved, even if there is no one at the office, you've to wait and wait. One of the ladies in the office, Farrah, never does her job right. She always talks disrespectfully with you. She never keeps the files safe and then tell us that we should have kept it.

Repairs never done. I lived with a leak for 3 years.

Total dump. This place crawls with bugs and rodents, there have been shootings and stabbings, and worse. Then when you move out, they will try to charge you a bunch of extra (hidden) fees. IF you don't pay they will put a ding on your credit report. Losers!

We've had so many issues in the past 8 months, and I cannot wait to move. Like OMG I cannot wait to move. When we first moved in we were told three different amount for our dog. We ended up paying a $600 pet deposit, and we were quoted $200, $250, and $300. At move in, we didn't have a choice but to pay it. The front office people all go to lunch at the same time or they're out on the property at the same time, I've had to sit and wait for them to come back for over two hours several times (one time they said they were at Taco Bell and did not apologize). There's large groups of people waiting for the staff to come back. If you leave a message with the answering service, they will not call you back. The lady with the ------------- is one of the rudest ladies I've ever encountered at an apartment complex. When you walk into the apartment and go straight, she has the desk on the left. She's the lady who lied about the pet deposit. She's just terrible. Our bathroom tub leaked downstairs every time we showered, and it took 3 months to get it fixed after several requests. We could not use the shower at this time. Our stairs from to the second floor started falling off. It took 5 months to get fixed. Our apartment flooded every time it rained from both doors. The doors started to sag, and the locks didn't work. It took 5 months to get fixed and continuous follow up to get it fixed. The power and A/C will go out every other day in the summer. While sitting and waiting for the office staff, all of the neighbors say this is a common thing here. The maintenance crews are continuously fixing A/C units. They do not have time to fix anything else. The second floor of the townhouse is impossible to keep cool. We had the A/C on 68, and it would stay super hot up there. We started sleeping in the living room during the summer months. We had a car window broken about three weeks after moving in. The two swimming pools at Regents Walk never opened up this summer. There's one main pool for all three complexes, and it's filled with trash people. The gym has been closed at these complexes since I moved in, too. The trash is constantly overflowing, and it smells super gross. Our toilet takes 4-5 flushes to get anything down in both toilets. The water from the facets is often yellow. The neighbors in the townhouse are not too bad (some are bad), but the two sister complexes have gangs and trash people. It's like walking in a 3rd world country, and we just had a break in by a 22-year-old. The cops had to shoot the kid, because they didn't catch him the first time and tried to break into the same apartment right after they left. These young adults are in gangs and walk through the park next to us to sell drugs. I was walking through the park one day, and they threw fire crackers at me while yelling "come here b****." They live in units right by the leasing office, I saw them as I walked to the park. We've had issues with the breaker box. It's smelled like burning wires several times, and the maintenace crew told us not to touch it ourselves for safety reasons. They never replaced the box. We cannot keep a light bulb good for more than a month, because there's weird power surges. It's just been bad. It's not worth the money you save and lately the people are getting worse in the apartments. We've had a guy walking up and down the parking area screaming on top of his lungs for several nights in a row into his phone. He was screaming all sorts of curse words, and there's a lot of kids here. The kids are sweet, but there's a ton of them everywhere. They knock on your door and run away in the summer which makes my dog so mad. It's hard to get her to stop barking after they do that... Please do yourself a favor and don't move here. Oh, the Kroger and other places near by are staffed by the crappy people who live here and can walk to work. It's frustrating.