Tenant Reviews for 777 Bateswood Dr

The biggest issue we have is that our maintenance issues are never fixed (4 or 5 months) and still not fixed. The AC and power regularly go out in the summer. The apartments are just old, and they need to be torn down. The office staff is hard to get in touch with, and they don't seem to care that issues do not get fixed. It's not worth the headache.

I have been here since 2011. Its not been that bad. Maintenance is quick to fix emergencies, however they are some what slow on routine or non emergency items. The appliances need to be updated for the price you pay here for rent. The pools are nice one was recently updated. They would be nicer if people would control their kids. One would think the kids would be a little more controlled with 3 nearby parks. As far as management goes they seem to never answer the phone. You call and the answering service says they are out on property, funny thing, they arent on property, you only see maintenance out and about. You go in the office and they are sitting around chit chatting with each other, laughing, using off color language(Malaka), Farrah is usually in the back but if she is in the front you can get help. Iris tries to help but mostly doesnt have any answers. Christina is very helpful and polite. You can always go to her and get assistance. The grounds need to be picked up consistantly, people seem to throw their trash around like its nothing. Sometimes the porter picks up and sometimes he doesnt. The mail area especially. The walls are thin and you can hear your neighbors. The manager rarely comes out of his office when people are in there. The laundry facilities need updating. There is quite a bit of updating needed to make the complex in line with the area, the fitness center is a joke, most complexes in the area have a better one and offer a business center too.

Unless you are absolutely struggling and trying to get back on your feet, DO NOT MOVE HERE! seriously. And if you do, pray that you never need maintainence because they are like bigfoot...nonexistent. Dont bother calling the office between 9am-6pm because they not gonna answer. You will always get the answering service. If you do happen to get someone to answer from the office hopefully you are only needing to say hi because if you ask to put in some kind of request...ha! I wish i was exaggerating...but Im not.

Brighton Oaks would be better if the Management was more responsive in getting issues resolved in a timely manner. I recommend that be fore you move in that you get an inspector out to look at the apartment itself. The Air Conditioner in most of the units is about 30 years old. It is either down with no air or heat, or it leaks as if it is raining. It will do damage to your bathroom and can pretty much bet that there will be damage to the bathroom ceiling, counter top and cabinet shell as well as mold behind the cabinet shell. Water pressure is less them minimal, more like a trickle. I would also recommend a water filter. Some Refrigerators have a shelf in the freezer some don't. Also, even if you complete the "Inventory and Condition form" after you first move in and state any repairs/malfunctions they won't even start barely an attempt to fix until you been there a month or later. Even when you send a Legal Written Notice. Also beware of the fees. There advertisement states $200 deposit but they will come back and say it is $350, then a $200 pet deposit with a $300 pet fee. They advertise in that Water, Trash removal is free but they will send you a bill for it. The only good thing about it is that the apartment units are a good size and the area is nice. Overall, I recommend that you think twice before renting. Also, per the City of Houston they have had issues with this complex and the management company Raamco.

I moved over here in 2013, worst mistake of my life to was the last straw I can home to a 3 bedroom townhouse. To find two A/c window units. This townhouse is almost 2000 sq feet how in the h&$$ I am suppose to leave like this!! I can not take it anymore! Make these unprofessional apartment complex last on your list cause I promise you will regret signing your name to a lease!!!! STAY AWAY!!!!!

recently a maintenance man beat up a resident on Aparment 199 he had and affair With her the manager moved him to another complex they Din't fire him i wont live there With my family he's name is Sergio Castaneda they like him so much that they don't care

I've been living on these townhomes for 2 years and a half . Im a serious and responsible person with 3 kids . There are too many things to write down . The office doesn't care . Whenever there is something wrong the office tries to fix it but but they always do it wrong. For example today 6/8/15 the manager in a very rude way with no professional work ethic With a very disgusting language he answered me that if the bathroom falls to the first floor the insurance will take care of it. I think he is not capable of having his position as a manager . 2 years ago these apts were very calm but now there is gangs and they broke in my friends car I don't recommend this place to anybody

Worst management , never answer calls or return. Not helping anyone, bad attitude.

The apartments that I am living in are quiet and the neighbors are not loud in the section that I reside in. The staff that I have encountered haven't shown themselves to be rude for now. However, the manager seems stand offish and secluded behind his four walls he calls an office. He has never stepped out to greet anyone that I have witnessed. The apartments I am living in could stand to be updated. I would suggest they knock them down and rebuild. I noticed during my intial move in the walk through of my apartment was completed like a patch job such as the doors and cabinets in the kitchen and restrooms. There is a serious foundation problem here that needs immedate attention. I would have to pull with both hands to open my front door. If you ever need any kind of manteneice done, don't expect it to be completed right away. The response takes a little over a month no matter how many request you fill out. ROACHES are a serious issue here and it doesn't matter how clean you keep your apartment, they find there way in and I blame the foundation. By spraying every night I am seeing them less than before and if I do see them some are alive and most are dead. The surrounding schools are great for your kids. The pricing for the apartments are very reasonable. If you want to stay anywhere near the schools these apartments are the most decent in pricing for a 2bd 2ba and up. The prices are ranging between $770 - $900 depending on what they have available. AT&T U-VERSE, DISH, DIRECT TV & now XFINITY COMCAST as of May 2015 all serve this area. Bateswood Manor has the most up to date furnishing and fixtures for a decent apartment for the price. Every other apartment complex they service are a bit outdated. I hope this helped someone looking to lease here.

LOL.. I'm not sure who is posting some of these reviews with the 4 and 5 stars for the office personnel in this place, but they sure need to quit lying. I'm being brutally honest about this apartment community. Leasing Office Personnel: The NEW manager is a coward! He will not show his face to his tenants. You can only speak with him through his office workers. I have been a loyal tenant making timely payments for what is now going to be 5 years. My contract renewal included a $35 increase, plus we now will be paying water and sewer utilities. I went in to request a better deal on my contract upon renewal, and the ------- would not even talk to me, even though we were in the same room and I could see him though the glass window. He sent his leasing agent out with an offer that was an insult to my loyalty in this community. This jerk presented me with a $2 discount off my lease renewal if I signed an 18-month contract. What a slap in the face!! How about that for customer service?? STAFF: The apples don't fall far from the tree, because the new manager has trained the new personnel to be the same way. POOR CUSTOMER SERVICE TREATMENT. Don't even make an attempt to request maintenance. It will NEVER happen on the first request, or the second, or third. You literally have to wait there in the office until someone decides that they have seen your face too many times before anything actually gets done. So, again, whoever wrote these reviews with more than 2 stars for maintenance and office personnel, MUST work in leasing office. (Hmmm) I only ask that I get what I am paying for, or at least be entertained by a timely attempt. GROUNDS AND COMMUNITY: This is a nice community and a great location. There are great schools all around, there is a community center and park that is ideal for young children living here. The problem is, the past few years the leasing office has allowed anybody to move in. This has cause a declined in the property upkeep. I think if there is better screening of the tenants coming in, the property can continue to be nice (or at least decent) for THOSE THAT DO CARE about the community.