Tenant Reviews for 8330 WILLOW PL DR S

I lived there for to many years. The last 2 apartments I lived in were always leaking. One leaked for off and on for the first 6 months there. I attempted even move to a different apartment on the property then . But I apartment manager kept delaying the move .Then rented it out to someone else. Even though she had me signed the lease for it. And on top of that the carpet was old and needed to be replaced. But they didn't. The apartment I eventually moved into leaked too. I finally moved out. It a horrible old property. That charges as much as new properties in the area.

These apartments were supposed to be remodeled and it all went down hill. I’ve been here for 3 years and they left my apartment a mess. I have patches on the ceiling that have fallen in my bathroom and room. The plumbing is horrible and they shut the water off constantly , the water pressure on weekends is very low and no hot water most of the times. The foundation is cracking and they only paint over or caulk it. Front office staff is only worried about getting ppl to move in instead of helping their residents who’ve been here for years and will charge you any fee possible. DO NOT MOVE HERE There is brand new apartments that have been built around these 2 properties that are charging the same amount of rent. There’s constants shootings at night and I have witnessed the swat team come at 6 am and arrest one of the residents here. Several car break ins all at once have happened multiple times. There’s no security not even the cameras work here.

Staff was awesome and so helpful, haven’t had a good experience with any other townhomes then the Abby! Mirian Marino was very helpful and helped me move in asap due to personal reasons ! If you ever need help in getting a good place! Mirian Marino is the person to go with she is very helpful and will get you right! Staff as well was very professional !!

I stop by last week to tour the property. Property is very quiet and well kept. Keiera was very professional and friendly. Outstanding customer service. She answered every question and concern I had. I would definitely recommend this property.

This apartment complex is great. It’s close to willowbrook mall and have plenty of food and entertainment shops. Management is so attentive and maintenance is quick, the minor issue I had was resolved in less then hour which shows appreciation to tenants. The apartment is spacious with renovated appliances and decor which look great! My favorite part is coming home to peace and quiet after long work days. I’m in love with the people, apartment and location, I highly recommend moving here.

Please, if you’re looking to possibly move here, read this first. Run as far and as quickly as you can from this complex. We didn’t even get to finish our lease because of a giant list of horrific issues, not limited to: leaky shower, water being turned off practically daily for “renovations”, when there was water it was never hot, MY CAR WAS STOLEN right out the lot (and the supposed cameras are non-existent), a wasp infestation that we called them about repeatedly. We were vacuuming up live wasps throughout thanksgiving and Christmas, 3-5 a DAY, and the pest control person somehow came 3 different times without doing anything useful until the last time. Finally, as we’re moving out, they replaced the toilets in the bathrooms and the water in mine wouldn’t stop running. I put in 3 different repair requests, because each time they said it was fixed, I’d come home and could still hear it running as soon as I walked in the door. When we moved out it still wasn’t fixed. And the owners have the ACTUAL AUDACITY to raise the rent on this garbage fire of an apartment complex!! It wasn’t worth the rent we were paying in the first place! I hope if any prospective tenants see this you take my advice and avoid this place like the plague.

I would like to thank Yaritzy for her communication with me throughout the acceptance process. I was originally scheduled to tour the apartment the Tuesday after Memorial Day but I called Sunday afternoon to see if I was able to view it that day since I seen the office was open. She accommodated the switch and said she stops showing at 4, we made it there around 3:45 and she was very professional. She answered all our questions and didn’t rush the tour. We can’t wait to officially move in next month and become apart of the Abbey at Willowbrook family.

I wanna thank yaritzy for her communication with me throughout the whole move in process she is very sweet and I truly appreciate her and the abbey at Willowbrook family for getting me moved in quickly.

The staff is excellent, they helped me through everything step by step. They are very patient and friendly! The best experience throughout my application process thus far! Would recommend! 10 out of 10

All staff were very helpful and kind. Yartizy made my move in very easy! My apartment was ready by date and time they promised. Apartment was visibly clean. Signing all documents electronically made things go smoothly and I was able to easily save files for my records instead of keeping up with paper forms.