Tenant Reviews for 8330 WILLOW PL DR S

I want to give a big shout out to our maintenance crew. They went above and beyond to help me move my furniture when a pipe burst and floors had to be renovated. I appreciate them for staying after hours to make sure I was taken care of during such a stressful time!

The maintenance team Jose is very prompt when a problem occurs. He is a very hard worker and he is the only one that I request to come because he is in and out and knows exactly what the problem is just by me telling him what’s going on. I love office staff and they make sure that everyone is taken care of. Best apartment I have ever lives in 10 stars…

The staff in the leasing office are very helpful and amazing at their job. They work very hard to make sure you are happy. They make you feel comfortable and make sure they do whatever they have to do to meet your needs. I’m so happy I picked this apartment I’m very happy here. I love everything about it!!! Thank you very much to the staff in the leasing office you women are absolutely amazing!!!

My family and My brother and his family applied for these apartments, prior to applying we informed both Shoronda and Rosa that we were hurricne Ida evacuees and that we were living in a hotel nearby. We also explained to them prior to paying a total of $250 ($125 for both myself and my husband) what our employment and residential verification circumstances were. We ALL ( including my brother and his wife) had verifiable work history and rental history verification and were planning to hear an answer of approval/ Denial on Monday September 27,2021 as promised on Thursday September 23, 2021 when we were still encouraged to apply after being TRANSPARENT about our current circumstances. Upon applying we arranged and paid deposits on Movinhh companies to assist with moving on the Move-In date of Oct. 1, 2021 just to make sure we had things in order before driving back to New Orleans and salvaging what is left of our things due to the high demand of moving companies per the hurricanes aftermath. They assured us that we would have an answer by Monday so that we dont spend any unnecessay money that we already have to spare because of our transition OBVIOUSLY....Nevertheless We waited for someone from the office at the ABBY at Willowbook from open until about 3p.m. when I decided to drive over there to inquire about the decision. Upon arrival Rosa first said that she had "faxed" my husbands employment verification then when we contacted my husbsnds employer we were informed that she emailed HR that morning and claimed she never heard anything from them and when we called HR said they responded as soon as the "email" was received, however Rosa said they didnt respond. Secondly, after putting my correct emplyment information into the online application Rosa said that Shoronda sent my employment verification to my employer and when I asked what number were they calling it was a number from a company that I dont even work at and I put the correct employment information on the app. LONG STORY SHORT THE OFFICE STAFF IS SCAMMING PEOPLE OUT OF THEIR MONEY ASKING FOR ROUTING AND CHECKING INFORMATION TO PAY THAT FEE 0F $125 PER PERSON-ONLY TO FALSY DENY YOU WITHOUT NOTICE AND WHEN ASKING FOR YOUR MONEY BACK THEY TELL YOU THAT THEY CAN ONLY REFUND HALF OF YOUR MONEY BACK - NOT THE WAY YOU ORIGINALLY SENT IT....YOU HAVE TO WAIT UP TO 2 WEEKS TO GET IT BACK IN A CHECK AS IF WE HAVE'NT LOSS ENOUGH AS A DIRECT RESULT OF THE HURRICANE....HEARTLESS SCAMMERS......OH AND THEY DID THE EXACT SAME THING TO MY BROTHER AND HIS WIFE SENDING EMPLOYMENT VERIFICATIONS TO THE WRONG PEOPLE JUST TO DENY YOU. THEN THEY DONT EVEN HAVE THE DECENCY TO FOLLOW-UP WITH AN UPDATE IF YOU DONT INQUIRE YOUSELF.....AFTER THEY HAVE TAKEN YOUR APPLICATION PROCESSING FEE...AFTER THEY GET YOUR MONEY THE SUDDENLY HAVE A LACK OF COMMUNICATION BUT BEFORE RECEIVING YOUR MONEY THEU ARE RESPONSIVE. TAKING ADVANTAGE OF THE DISADVANTAGED-HORRIBLE......

I have had the absolute best experience moving here. At first it was a struggle finding the right place but this was perfect for me. I highly recommend Yaritzy! She graciously helped me through this process with ease. Great communication and very professional. I really appreciate her. Even after I changed my floor plan about 3 times prior to moving do to my own indecisiveness. Thankfully she was very patient and pleasant with me. The staff is amazing and I really look forward to my stay at the Abbey. ??

I had the almost amazing experience working with Yaritzy. She was so knowledgeable and patience throughout the entire process. She was very professional with a great attitude. I’ll recommend this apartment complex to anyone.??

Rosa is nice and knowledgeable. I've only been living here for a week and it's quiet and haven't had any problems besides my ice machine. I was offered a free accent wall and maintenance did a great job!!! I'm looking forward to the year ahead.

My experience leasing an apartment here was great! Rosa was amazing helping me find the apartment that best suited my needs, made the leasing process so easy and was always available if I have any questions or issues! This neighborhood is pretty quiet and safe from what I’ve experienced so far. It’s super close to restaurants and stores. If you’re looking for apartments in this area, I’d definitely consider checking out this apartment complex!

The leasing and management staff provided fantastic customer services, Rosa was very attentive and quick about helping me out of my situation, I’m pleased to Rosa And Sharonda they are very polite and courteous. Rosa thanks for your great customer service!!!!!!!!!

I came in and Rosa was a blessing, she was very Attentive and quick about helping me out of my situation . Also the manager and the staff was very nice and helpful. The communication was Great with everyone