All 75 tenant reviews.

“I'm grateful for the manager's help with my transfer to the Ranch at Champions apartment in Houston, Texas. She did a lot to fix the problems I had. She went out of her way to solve the problems I was facing. She listened carefully when I talked about possibly moving out and worked hard to find solutions that would make me happy. Her efforts didn't just benefit me; I've heard she's resolved many complaints and made lots of tenants happy. She's brought strong management and leadership skills to this apartment community.”

“The staff here at The Ranch At Champions Plaza with the property manger Maria Delgado and her leasing agent Desi Kallies made our move complete. They made my godson and I feel welcomed when we moved in on February 2024. When asked to fix things in the apartment it was done right away. The maintenance came and fixed all that needed to fix, and when we asked questions the maintenance answered all the question with no attitude. Thanks the Freeman family”

“Current resident here!!!! Horrible place to live. Neighbors are constantly blasting music from 10-12pm and front office never does anything about it. Also, there’s been a strange smell coming from neighbors apartment and they told us that they could do nothing about it. Worst excuse for front office people. They are useless!!!!! Update here! The smells and the loud noises are continuing. Now there is sewer gas coming out of the toilet every time we flush. We call the maintenance man, he said he would show up and we have not seen him. To add insult to injury steeplechase said that they've addressed the issues that were previously stated. Well they've only sent emails to the tenants who are are clearly smoking weed in their apartment. They have not done anything else to fix the issue. Last time when speaking with a manager, she stated "well, you can just move out with no issue". My mother and I find that to be a problem because we just moved here in February and we've been having issues ever since we moved in. If you are looking for something of quality to move into, THIS IS NOT THE PLACE. They even have rabid cats that are walking around on property and they told my mother they can't do anything about that either. My mom almost got attacked by one of the cats and she couldn't run due to a car accident injury. If we have to move, we are not going to do so without getting out money back. We pay 1700 for a three bedroom and the least they can do is make it livable.”

“Let me start off by saying that we have finally got a manager that truly cares about us and the property I see Lisa out on property picking up trash fixen things and always smiling she really has made such an impact here. I know this last week we have gone through so much with water issues ac issues but she never ignored any of it she was so amazing the whole time going above and beyond making everything better I know it’s not their fault and she takes full accountability which I have never witnessed in any manager do that she finds solutions and that is something to be thankful for now I love going in the office because it don’t feel like a bother anymore thanks again Ms Lisa keep doing what you do cause you are one of a kind.. not to many like you..”

“I honestly feel like someone actually cares Lisa has benn so honest and just cares for us so much I really do love how you always see here and her beautiful smile everything is so wonderful now that she is here thanks you Lisa for making so many changes I’m such short time”

“Everyone should have a Lisa on their team! She is so friendly and personable and takes time to truly listen to your concerns and address them. Her staff Sheldon, Bianca and Nadia are also worthy to mention because they are friendly when you come in and friendly over the phone. I have lived here since 2017 and have never come across such nice people here.”

“I just moved into these apartments and first I want to thank the new manager Lisa and her staff Nadia and Bianca for their hospitality and making me feel right at home. Not only did they get me settle in right away, but they made sure all my issues were addressed immediately. Even the maintenance on call over the weekend were readily available! I am so glad out of my search for the many apartments this was the one that had what I was looking for.. This apartment had beautiful upgrades, 24 access to the gym, a wonderful staff, a manager who is great at communicating and quick at handling issues. Did I mention the area is quiet and I have no trouble in finding parking spot! I give Oaks of Timbergrove an A+”

“Lived here for a year. This was a terrible place to live. Leasing office is unresponsive. Maintenance won’t get to you until you call 100 times or weeks after your request. Oaks of timbergrove also owe us a months worth of rent which we accidentally paid our last month there. It has been 7 months and we keep getting ignored by the leasing office. DO NOT MOVE HERE!!!!!”

“There is so much good about Oaks of Timbergrove: a great price for a great location, and a quiet community in general. However, new management took over in 2021 and they have proven to me very non-responsive. Emails and voicemails to the office are regularly unanswered. Maintenance requests for relatively urgent concerns sit for weeks at a time incomplete. When going in person to ask about a maintenance request, I was told they were so behind that they marked the entire list as complete and started over. (This has happened twice in 2022 alone). I don't know why they can't seem to get a handle on responding to emails. All of the residents I speak to around the community are leaving or considering leaving when their lease is up. On the positive side: the community is very dog-friendly, having a small dog park. Most units have W/D, however, for those that don't, the laundry rooms are not a priority for management. Machines are always down. We hear the most from the office regarding taco trucks on weeknights. Overall, this is a good place to live, if you never need anything from the office. [Side note - my lease is up in 70 days, and I'm required by the lease to give notice of leaving at least 60 days before expiration, and I have YET to receive a renewal offer. Either they're behind or trying to get me to leave.]”

“After this new management took over in July 2021, it’s been terrible. Customer service is awful, and there is so much turnover that complaints I made regarding additional charges on my rent since October 2021 have gone unfixed. I call and am told someone will call back, but no one ever does. I email the assistant manager, Stephanie Padilla, and she does not respond! I’ve seen her TWICE in person about these rent charges that should not be on my statement, and she still has not fixed my issue, despite telling me on the spot to my face that she would fix it right away. Terrible communication and customer service. The incompetence is rampant here.”

“Don't move here unless you like living with roaches. Someone in my building is infested and I was lied to about an inspection by our pest control company. I've been here 8 months and still have roaches every day in my apartment and I get pest control twice a month, which is what's allowed.”

“This is a quick note to let you know of the incompetent manager ----- -------- at Oaks of Timbergrove. Ever since these folks took over it has been a huge ---- show getting anything repaired. Attached are copies of last email regarding the closing out of tickets and not doing any actual repair work. Please read the email sequence. And the history of repairs not completed. Additionally, none of the maintenance crew -------------. There are piles of dog ---- everywhere. The hole in the ceiling has been there since September 22, 2021. That’s more than two months with a hole in the ceiling. Finally, it appears they have disabled the review section where you get to write why they got a ZERO review. You can’t submit any comments with a negative review. We are not renewing the lease.”

“Always the bad experience in terms of timing of the office, written as on 24th November timing is 9 a.m to 6:p.m I am here in front of office from 2 hours there is no one why the employee of this Managment company is so pathetic, unprofessional,always the guy and a manger always argue don’t listen”

“I moved to these apartments end of June. By end of August i was already regretting my decision. I have put in several maintenance requests, none of which have been fulfilled, minus one, the AC. SINCE JULY i have had a leak under my cabinet, cold water faucet does not work in my restroom so i have to get cold water from another source to cool the water when trying to give kids a bath, when my AC was getting fixed the window units were taken out of my apartment on a weekend that i was out of town and my windows were neglectfully left WIDE OPEN and i came back to an apartment full of bugs, gnats and flies. they also took and never replaced the window screens so im still dealing with a gnat infestation. The final straw for me is that my daughter has now gotten her foot sliced open on the exposed metal under the carpet. I have sent emails to the apartment manager, Louis Gonzalez which have gone unanswered as well as to Brooke..Idk her last name, that have gone unanswered. needless to say i have contacted a lawyer and will be looking to get o ut of my lease so that me and my family can find a safe and suitable living condition. These peopel don't care about anything but getting the rent on time. They're real quick to send emails about lease violations, and paying rent on time but don't live up to their part of the lease agreement. TAKE HEED AND FIND SOMEWHERE ELSE TO MOVE! SIGNED APT 2083”

“If could give no stars I would the staff is ok when you can get an answer there has been many of times I've had to send my son to the office for them to call me back I've had roaches since I've been here even before moving my thing all the way from Milwaukee WI they was supposed to have my unit on a by weekly treatment and there has been several times no one came for 3 weeks at a time even if ive called the same day they com to confirm still a no show maintenance use to be ok before they fired they whole entire staff put in a request for y tubs and some other thing back in early just cause the paint it peeling and it sep and no one still hasn't followed up i was told that these apt only use electricity and not gas but some how i gat a gas bill every month also when applied i was told that the rent including fees would be 1168 i'd have to take care of renter insurance electricity and my own water on the website while paying my deposit it gave me the option to to pay the water monthly yearly or quarterly i chose quarterly but so for the past 8 months ive been getting rent charged of 1350 or more when ask these people is telling me I'm paying monthly for water and I'm not even paying for only my im paying for everyone else I pay a portion according to my house size it's not even split equally then i was told this is a thing in Houston no mam not this is a landing thing cheating and getting over cause i have yet to see a actual water bill where the charging me then you tell me a pay a portion according to my house size why when my house may not use as much water as the next i may only shower and regular cleaning where as the next house may have washer dish washes pets they may wash their cars weekly this why i will not be renewing my lease why is 1168 turning into 1350 monthly frauds scammers”

“Management is very rude. They keep taking money away from my bank more than what the rent is apply for. Two apartments down a young gentleman died of COVID, the management wasn’t letting the family go to the apartment and kept charging them for rent. They are very sneaky here”

“The Representatives were very helpful and informative, and responsive on emails. They showed the best options and thoroughly answered by questions astutely. Great value residence for renters both new and old”

“BUYER BEWARE! What is seen on the website is a scam compared the the shape of the actual units. Although the rent is affordable and the location is great, you get what you pay for. You will get charged out the wazoo in fees and, in the two years I've lived here, pest control has not been here one single time. There is little to no professionalism or respect from the leasing office or manager and their communication skills are almost absent. Maintenance and constructions comes and goes with little notice and water is shut off on a bi-monthly basis for one reason or another. It's been one problem after another since I've lived here. To this day, I have water damage in the floors and baseboards that been there SINCE AUGUST and no one cares. Of course those of us who live here are renters, yet this is still our HOME. That notion has seemed to be forgotten. I've lived in several apartment homes and this is the first place I've reviewed so poorly. The lack of care and concern is truly ridiculous. THINK TWICE BEFORE SIGNING A LEASE!”

“I love the community and the staff. Is a quite please compare to other places I lived at. The staff have great customer services. I renewed my Lease and I got a great OFFER and helped me to pay off my CAR..YEAH... and have a wonderful Christmas with my Family!!! Thank you Oaks of Timbergrove..........”

“After explaining to the manager how I lost my job & GRANDMA due to Covid they still managed to charge me over 700$ in "prorated" rent for putting in my 60 day notice in a few days late. I apologized and explained how putting in a notice wasn't the first thing on my mind during a PANDEMIC. I lived here for over a year, caused no trouble, and was a overall good resident. I understand we "signed a contract," but c'mon.. given the circumstances I feel this could've been avoided or handled differently. They will strip you from all your money. Do not rent here.”

“I am living in this apartment from last 5 years and before moving here our unit was leased by one of our family friend our carpet is almost 10 years old.. its super rough my infant son get rashes on his hands. We requested multiple times to replace it but money is more than our safety for this management. If you do some research and swot analysis then you will realize why they have less than 3 ratings. I am in one of their non renovated and non upgraded unit but I am paying same rent what they are offering for upgraded and renovated unit my patio safety fence can drop anytime and I live with our 11 months old son but management and the owners of this property is super greedy and trying to save money. In last 5 years we paid our rent on time even during financial hardship due to pandemic I borrowed money from my friends and paid my rent on time but when I asked them to replace their 10 years old carpet they refused my request. Multiple times my package stolen from outside of the door but still they don't have any security cameras on the main entrance of the property. previous management was charging 30 for trash service with recycling and trash bags. but this management is still charging 30 but without recycling and trash bags. If you are leasing any of their so called renovated unit then make sure to do a little bit research. I will share brief comparison and analysis in my next month blog post. I will share blog link soon. If you want to support non-eco-friendly organization,If safety is not important for you , If security is not important for you , If you are happy to deal with the greedy management then you should consider to lease apartment in The Ranch at Champions aka The Champions Wood Apartment or at any other Pinnacle Property Management owned property. PS: Its 100% genuine and a honest review. please don't trust reviews which are on their own website they control it with modernmsg web based reviews portal.”

“Not a Place i would recommend to my worst enemy - Tons of hidden costs you don't find out about till after your locked in. Here is what you need to know before coming here - *Mandatory $50 monthly Comcast add on for cable *They made an agreement with a scam insurance company to add $50 to each tenants rent monthly for renters insurance, even though you can get it from any insurance company for about $150 a year. They ask you to upload your policy to that insurance company and that insurance company will say they don't have it even after 3 uploads. It is a scam. *No water pressure and especially for hot water. 2 years of taking cold showers, glad i am finally out of here *Security is a joke, some people have had all four tires removed from their cars over night and a lady was robbed/assaulted walking to her apartment in day light *Better hope there is never a fire, they let people park in RED Fire lanes all the time, if there is ever a fire it will be a nightmare *Do you recycle? Not here you wont, they have no recycle bins. I guess they don't believe in saving the planet *You will smell weed/pot and loud music is out of control. Walls so thin you hear every argument your neighbors are having *This company who owns this complex are greedy, money hungry capitalists who could care less about your safety or comfort. The one plus to this place is the hard working staff. They are not the issues with this place. *Bought a home finally after moving here form Washington. I told the office and they said i have to give a 60 notice. So i did, they will not ever let you out of your lease early and run some kind of scam. My lease run till June, i move into my home on May 1st. They said i have to pay those last two months and they will refund me if they rent it. I talked to other tenants, they said there will never be a refund check even if they do rent it, and they don't try to either. I told front office i am getting a new roof on my home and may not be moving out until mid May, they said i have to be out before May 1st. Really? So i am paying the rent, but i can be there? Sounds like a scam to me.”

“Overall experience is good. The staff and upkeep of the property is great Although there are cameras, a security guard would be wonderful. I would recommend living here to anyone looking for a place to call home.”

“So far so good - People in the leasing office are very helpful and kind. Like the gym. Close to office , restaurants and cleaners. Parking can be difficult. People with large dogs need to respect other tenants - Large dogs mean louder barks. Overall pretty much what I expected.”

“Best value in the heights area, is what attracted me. Plus friends who live here already have great things to say. The building are older than the new expensive rentals popping up everywhere, but current residence have told me that when /if issues arise they are great about addressing them. Will and Megan are great people to come to in the office, they really do care about their residence.”

“A reason is I choose Houston Height area that I love here area. Cause of quiet and peaceful place. Also friendly people around here too. Also safe for my daughter around here that she had autism since she born.”

“This past year has been horrible and cost me time and money dealing with people who sublet to others, after some 10 plus complaints I'm ready to move out. And last I talked HPD after encountering a pair of sub-letters who where standing outside my patio, parked illegally, by my van, with one looking to kick my ---, some new stranger that moved in to sublet. Some idiot whom I never saw before is standing there like I'm supposed to be afraid pf him kicking my ---. Yeah right.”

“Good price in regards to the location. In my opinion the area is also geared towards a younger demographic and families if that is something that is important to you. Apartment space is also very nice. Very pet friendly.”

“Great location, awesome staff. I really appreciate the maintenance crew and office staff. My very few issues are handled quickly and with a smile. The grounds are kept very nice and the are is quiet. I feel very safe here regardless of the time of day or night I'm coming and going”

“It's an excellent community. I love living here. The leasing staff is first-class.The units are attractive and tastefully designed. Now I'm just going to type letters to fill the required minimum of 200 characters. This makes 230.”

“Communication is poor, maintenance is slow, and the fees are outrageous, but Will in the leasing office is fantastic. The location is great and the rent is affordable. At the end of the day, you get what you pay for when wanting to live inside the loop.”

“It started out great, but continues maintenance problems have made us consider moving out. Also, parking has always been a problem. We've also had some issues with break-ins, but they have been handled well.”

“Please do not rent from this place!! The apartments are full of roaches and they do not change the locks!!! My daughter stayed there for 9 days and half of the electricity in the apartment did not work, we were told that they would let us out of the lease bc they didn't know how long it would take to fix (there were several other issues as well) so we decided to get out of the lease and was told that we would get a partial refund, this has not happened and it has been two months, every time I call they take my name number and address but I have yet to get a refund, oh and please make sure that they have changed the locks bc another reason my daughter moved was bc a man that lived in her apartment previously showed up at 2:30 am screaming that he was going to kill her and her boyfriend, he tried to break down the door after he unlocked it with his key! (bc they never changed the locks) but couldn't get in because the other deadbolt was locked, and they were pushing on the door to keep him out and it took the cops over 30 minutes to get there, (a lot more happened with that guy as well just too much to explain) but these people are nice at first but just lie and steal your money!”

“I had the misfortune of stumbling across this complex and thought that it would be a decent place to live because it was pretty cheap and the model unit I was shown looked really nice. I picked a unit, signed paperwork, and paid for everything I was required to pay for. When I walked into the unit I noticed that it was a little dirty. Then I noticed that the soap shelf for the shower was sitting on the bathroom counter instead of on the wall of the shower and found a small pile of trash left in the closet. Let management know and they got it taken care of pretty quickly. Upon a more thorough inspection I noticed a lot of other issues. The biggest concerns were three different areas that had obvious signs of water damage that were either ignored or badly covered up. There was also a hole in the sidewall of one of the cabinets in the kitchen, dead bugs in a few different places, an outside light fixture that was missing it's covering, excess caulking that was just painted over instead of being removed, flashing at the bottom of the kitchen cabinets that was just leaning against the cabinet instead of being adhered to the cabinet, damage to the countertops in the kitchen, what looked like water damage or rot to the bottoms of one side of the kitchen cabinets and to the bottom of the tub in the bathroom, the bar for towels in the bathroom had a screw that was loose in the drywall and looked like it might fall at any time, the door to the bathroom needed to be replaced as it appeared to be water damaged at the bottom, and just generally dirty/not cleaned well. I took pictures of everything that looked like it might be problematic and took those pictures to the leasing agent who passed them on to the manager. Manager agreed that it was not acceptable and promised to repair all these issues. After repairs were supposed to have been completed I went to walk through the apartment and noticed that a fire extinguisher was left in my sink, the apartment was even dirtier than before, there was still a hole in the sidewall of the kitchen cabinet, the towel bar was not fixed, only one of the possible water damage spots had been fixed (painted over, but most likely not fixed), they had replaced the floorboards under the kitchen sink but didn't paint them, and hadn't replaced the covering for the outdoor light fixture. I also noticed that the wall in the kitchen was spongy to the touch which indicates water damage or rot in the wall.”

“I wouldn't recommend anyone I care about live here, especially with a family. I moved in on April 16th, did the initial walk?through, logged the conditions and issues that needed repair: the patio latch wasn't functional (it didn't lock then, and now completely removed, waiting over a month for a new part) and the bathroom faucet constantly dripped, now driving up the water bill. It has been 3.5 months since the staff was made aware of these issues and even after multiple emails, work days taken off and in person visits with the promises these issues would be resolved, I am still left with a dripping faucet and no patio door latch. There have been some break ins and robberies in the last couple of weeks, I am left to wonder if I am next. Frankly, I do not feel safe, cared about or a priority from my apartment complex, and I feel taken advantage and cheated out of a safe living environment.”

“Es una comunidad tranquila y segura... muy bien ubicada. Un poco sucia en sus alrededores como escaleras manchadas por líquidos de las bolsas de basura o consigues comida en el estacionamiento... son apartamentos viejos pero grandes y cómodos.”

“We feel the apartments were more taken care of when we first moved in. The upkeep has diminished it used to be a lot cleaner when we first moved in. Pest control used to come by more often as well I havent seen them around lately but we really do like where the apartments are located everything is close by.”

“I live alone in apartment 113 I did not know that I had big dogs over me which is not a problem but I would like to have known it sometime I go outside of my apartment at all you smell is dog urine in the parking lot on the weekends theres trash all over the place”

“Great community to live, with close by schools and entertainment, the sorrounding area has been nice and quiet, apartments are good especially for averaged sized families and its a plus that its pet friendly.”

“The experience at Champion Woods so far has been a very good and enjoyable; from the initial application process (which was fast and effortless) to the move-in (which was fast). This has been an experience I have spoken highly about.”

“Because I have only been here a month today I really can't complain about anything. I am just getting to know the area. Because I am older and live alone my greatest concern is safety and if something happens in the apartment I will receive the help I need. On May 11th at 6:30 am I went to the front gate to get a Lyft to take me to the airport, a man on the property exposed himself to me and wanted me to have sex. My ride came I was safe. But it made me realize this happens everywhere now a days. Other than that all is well.”

“The leasing staff is good, may take a while for them to answer the phone but once they do they resolve most issues. They have trash pick up, but wont pick up anything besides trash bags. I asked not to be moved around kids and I am around a ton of kids.”

“When first move management made promises they didn't keep and maintenance was back. Now maintenance is good they come in timely manner and actually fix the items. If have a question or problems get fix asap when they are alerted.”

“Weve enjoyed our stay at the Champions Woods apartment complex. Over the last year and a half, maintenance has been good to respond but not so good with fixing things. We hope that the people that stay in this apartment in the near future, wont have to experience any difficulties.”

“I am very happy I picked this place to live. The office staff has been great, and maintenance has been exceptional. I am not sure why there are other complaints but I do know that the entire staff is new including maintenance. Maybe that is why...”

“I love it .its quiet peaceful in relaxing. So Im grateful to be living in yall apartments . Every time I have a question I get feed back ASAP when some wrong with me apartment they work on it right then in there .”

“Champion Woods is a quaint apartment community where everyone can get to know everyone! The office and maintenance staff are professional and extremely polite. I have lived here 5 months and have not had any issues. I love where I live!”

“I have been living in this complex for a year now the turn around on office staff changes constantly maintenance turnaround staff constantly I have been reporting my outlets not working now about five times nothing has been done I've told Irwin 3 times he promised that it would get fixed I have complained about the air conditioning leak all summer nothing was done alll summer now Irwin excuse is that it is cold and he can't do anything about the ac my dishwasher never did work since I lived here the air conditioning access panel has been filling up and over flowing never has been fixed in all year since I've been here the tub paint surface is peeling off I have reported this lots of time Rodney came and did a walk through my house and he noted is all the issues including my garbage disposal my ceiling fan this is the worst apartment complex I have ever lived . It ver trashy ground is not kept up homeless sleeping in the laundry mat people fighting in the middle of the night my car has gotten stolen and hit people coming solicited at 900 at night they don't even look like they are from att or Comcast cars being towed without reason or warning my car was 2 hour late and it was towed and the reason it was late was because their web site did not work it was towed on Christmas that was just wrong this is the month of January I am not going to pay my rent on time because I feel this complex is not living up to the expectations and there end of the bargain and I don't think I should be evicted or charged late fees I went in today 1/07/2019 @ 1000 that was the fifth time letting Irvin and the office know about the issues he promised that he would have it done well nothing was done well what can I expect there was nothing done all year my lease is up next month I guess the feel like they don't have to fix anything that it ok for me to pay all this rent and live in poor condition I would like to be let out of my lease now I have had rats issues with my apartment car towed and stolen had a police officer literally tell me that these apartments are bad and dangerous to live in I have asked several times to let me out of this lease I have no idea but they need to come and fix my issues I am going to report them to the housing authority and the city and the better business bureau I would never recommend that anyone live here I was also charged 400 cash from simira I will never know where that money went but I'm hoping I will get my deposit back after living in these conditions all year I would never recommend anyone live here it's the worst over charges the tenant Not even a one star these are the worst living conditions I have ever lived in and Irvin is not the best manager for the job and frank is a lowesy maintenance supervisor I wanna just move but I don't want to break my lease contact”

“The crew here is amazing after weeks of looking for an apartment the crew made sure that they placed me into an apartment that I absolutely loved the management and the crew..... Candance was a lot of help she made sure the paperwork processs was easy and fast”

“My daughter and I just up and moved here from Florida, and it is everything I hoped it would be, very quiet, gated community. We feel safe, and this was one of our concerns when leaving so far away from our family. The staff is friendly, responsive when I call, even just to ask a simple question. The apartment is awesome, wooden floors, I love the long windows to let in great lighting. Everything is close by, I mean everything, like Target, Willowbrook Mall, and food...like Chick fil A is right on the corner from here, so yes if you like to shop and eat, great area, nice people, and awesome apartments.”

“I love this property because it is the most friendly employess iv'e ever met. I don't ever have a problem with my maitanance requests. Or when packages get delivered they have them secured in the storage room, and they verify whom it belongs to. Erwin the property manager personally talks to you in regards of any issues or concers you may have. They're just great i can go on and on.”

“I really enjoy the property . Has a amazing new maintenance team. I call them the dream team cause they get the job done. The office ladies Gloria and Kassidy are awesome they go above and beyond to get the job done.”

“This place is by far the worst you will ever deal with on many levels, this place is not coming together. First thing you will notice is you will have to get a sticker to park there , and even if the complex manager hands you the sticker and you place it on your car it still doesn't mean your safe from towing, they will call and have your car towed costing you over 200.00 if they do not like you , apparently they do not like getting repair orders for their dilapidated property. My daughter put in a work order and she gets her car towed in the middle of the night. This is not the first time these horrible office employees dealt a dirty hand to my daughter, right after she moved in she was accused of having extra pets and they insisted she pay a fine or more deposits, she only has ONE pet and she has secured the pet deposit with them when she move in. They are relentless in their efforts to cause trouble with a paying renter. I will be referring this matter to my lawyer for the expenses that they caused her, and for harassing her. Meanwhile we are looking for more suitable apartments that are professional and have some sense of how to run a complex without the unnecessary attitude and malicious doings. They have disrupted my daughters Job, and finances for the last time, Its obvious to me they have erased previous reviews , the past few years are missing except for last positive reviews from last two months { probably their own } , their deliberately trying to hide their inability to manage the property by deleting reviews , they can erase this one but I am a fast writer and plane to post my opinion as many places as it takes until they understand they need to Fix this property not act like a bunch of derelict employees.”

“I'm truly loving the recent changes her at myy apartments. It's a huge difference from my move in. Rooney and Edwin actually took the time to talk to me. Maintenance came for my request the same day too. Thanks!”

“The office staff has from the beginning helped us with anything we needed. Our apartment is nice and we enjoy living here. We have occasional maintenance issues but they are usually resolved that day or the next.”

“My apartment got roaches every my apartment got roaches every time A neighbor moved in or out. When we first in the roaches were horrible we put out roach bait and Roche houses we even bombed the apartment with the Roche foggers and that did not help. I have a infant daughter so I am constantly washing her bottle because the roaches Crawled all over them.”

“So my ratings are based on the past month or so, the property has gotten much better! I've been at the property for a year and will be transferring to a larger apartment and newly renovated thanks to Symira and Tracie! Tracie has really been on my side and have blessed me and my family so much! The property is still coming together, and I'm very greatful for the great changes! The new maintenance team is great so far! Of course the complex isn't perfect, I mean what complex is? Just a tad bit more critiquing and we will definitely be there! I would suggest the gate system is fixed, and we residents received the defaulted gate code for times that we have guest over. Mr Erwin the new manager seems to be cool as well, no bad vibes when in conversation with him, which is awesome! Although it did take a bit of transitioning to get the property to where we are now, it was very helpful!”

“The front office staff, Kassidy and Gloria are always so friendly, greeting you with a smile, and great in helping you resolve any issues. The maintenance staff Robert and Patrick who are also very nice do an excellent job in handling any maintenance problems that crop up. I think they all do a great job with taking care of Champions Woods even though it is an older property which does need a little more maintenance. I do enjoy living here!”

“I absolutely love it here. My family and I have been here for a little over a year now. The staff both office and maintenance are very friendly. Love how the fitness center is 24 hours so it allows me to use it any time. Overall I could not have a better experience here. My family and I feel right at home and hope to make this our home for a long time.”

“I must say every since we got the new property manager Nicole, things has been a lot more pleasant around here. She's a very professional person who actually care about the tenants. She's pleasant to talk to and handle issues, and or concerns in a professional way. I'm glad she's here and truthfully speaking she's the reason why I Renewed my lease. Keep up the good work Nicole you're an awesome manager ??”

“Hopefully this message reaches the management company, as I've exhausted all other options. For ten months I've been notifying the office of rotten sheetrock due to leaks (mold growing and visible) and each time they tell me they will call Camillo, the drywall contractor, to come and fix the problem. Six times i have done this over a period of 10 months without it being fixed! I have written letters to management with promises of it being fixed and notified ever single office worker they have had within the past year. Still not fixed. Camillo has promised to come by multiple times. Still not fixed. Quite possibly the worst maintenance crew/drywall contractor in all of Houston. Zero follow-up on maintenance requests. Very poor customer service. -Apartment 210”

“I moved into this complex 5 months ago. From the time I did my application to signing my lease to paying my small deposit the property manager Angie was wonderful!!! The assistant property manager Tammie is wonderful and the leasing manager Alicia is awesome!!! I love their warm hearts and their character is beautiful!!! This complex has done some awesome things for me. They're courteous, respectful, caring, compassionate just to name a few. The apartments have upgrades and such a cozy atmosphere!!! The keep the property clean and upbeat!!! If your looking for a place to call home that is willing to give you a chance in an area close to stores, restaurants, hospitals etc. This would be an ideal place to live. Family friendly and pet friendly. If you go to check them out and decide to lease with them let them know I sent you!!! You will love them and the area!!!! Thanks Landings of Steeplechase!!! Wendy Davis”

“As with everything there is always good and bad but as a person most of us expect to live with a certain standard I believe no one wants to move into a place without being notified of possible bed bugs or rats in the building. Common courtesy is expected when I am paying for my standards. But reading these reviews I see so much I can say watching what u believe I know that the office staff lives on the property so they can also post reviews (the good ones) but bad out weights the good the manager does not live here but her daughter does so I wrote this to say don't be fooled I have lived on this property for 2 years and every bad reviews has a lot of truth to it if you come to tour the apartments u will see dog feces if you talk to any tenants you will hear all of the same things you read just learn from my mistakes do your research a lot of it try to get approved somewhere else if you have to move here just make the best out of it an KNOW WHAT RIGHTS AS A TEANET before signing any lease drive the property at night survey the property talk to teants if you can I personally would not RECOMMEND this property to anyone sorry why have I been here 2 years if I feel this way u may ask well it was cheaper for me to stay and opt for an upgraded apartment an the upgrades are mediocre at the least but live able”

“I live in the 800 building, downstairs. I'm impressed with the improvements, management and the staff. I have 3 specific issues with the apartments: (1) Continuous loud music playing at all hours from the downstairs apartment opposite us in the same building, and (2) Large dog being walked and allowed to leave large piles of poop in our front yard, just outside our patio. (3) Increase in rent every year, even with the drop in the local job market. (4) Extremely narrow parking spaces, and vehicles without stickers allowed to take up permitted parking spaces.”

“I have lived here for three years and I have seen some major changes and they are amazing!! I love the staff and the property is looking so much better. I am happy to be here and I will be staying for years to come!!!”

“As soon as my lease is up, I will be moving. The people in the office seem nice. The complex have many problems. The water bills went up $20.00. Everyone i talked to says theirs went up the same amount. Roaches are everywhere, I feel like I live in the projects. I live alone and i do not cook often, i shouldnt have a roach in sight. I can hear when my neigbors bathe or wash dishes, you shouldnt be able to hear plumbing through the walls. I have to turn up the sound on my TV in my bedroom when they bathe, i cannot hear. My feet stick to the tub when I shower because of the paint they used before i moved in. the toilet is coming up, u can see where the glue is breaking. Parking is TERRIBLE. I know one apartment has 4 parking permits. I thought you were only allowed 2. Residents have to park where they can, so visitors do not have a place to park. Also, ther is dog poop in the grass all of the time. i see they are trying to remodel as tenants move out, but in my opinion, the only way this can be successfully done is to remodel each building one by one. Remodeling one apartment at a time, will not work.”

“I would hope that the new owners at The Landings take note of all these negative comments and do something about it. I would be mortified if this was my property and do everything possible to change things. There is only ONE positive comment compared to all the rest giving horrible comments. I expect BIG changes from the new owner, starting with replacing the office staff. WAKE UP AND SMELL THE COFFEE!!!!! This place gives Jersey Village a black eye compared to everything else around here ... shame on you (new owners) if you allow this to continue.”

“So I have lived here 3 years TOO long. PLEASE do not be fooled by the "only people who are mad come here to vent". DUH!!! I came on here because I am leaving this place FINALLY and I want to let people know it is horrible. First, the management. ----- tries to be cool and friendly but she is far from it!!! My first year and a half we had other management and everyone loved -------!! Then this group came along and it has gone to crap. Do not fall for the promos that they give. They are struggling and need renters. Crime is terrible, noise ALL the time and they don't do anything about it. I had people doing and selling drugs upstairs and it took me 3 TIMES to complain and guess what? They still did not do anything about it. People have tried to break into my car several times; this place is not safe. I will not walk outside at dark. Maintenance is terrible. They take forever and just don't care. They will let anyone move in, they do not check your work history. I heard them tell someone that as long as they had a letter from your work they could accept that. REALLY? Please people...do yourself a favor and walk away now. All the reviews below that are saying the same thing, are true!! I have never been late on my rent and I get treated like CRAP! DO NOT MOVE HERE!!!!!!!!!!”

“I'm gonna make this as short as possible. I recommend NEVER moving here. My family and I lived here for a year and it was HORRIBLE. Allow me to make a list: #1. Music almost constantly, ESPECIALLY on weekends when you are trying to relax. I found myself making excuses to stay out of my apartment because I could not relax. #2. Dogs barking constantly and dog sh** EVERYWHERE. it's so bad that when you go outside, the "lovely" aroma of dog sh** hits your nostrils every time you open your door or window. I highly suggest watching your step. #3. The management and the maintenance. The maintenance wont fix your issues and like to just hang out outside. The management, namely Angela, the manager. Angela and her staff REFUSED to help us with any of our problems with noise and neighbors. In the beginning we tried to politely ask 3 of our neighbors to turn down their loud, rumbling music, but refused and started playing their music almost everyday out of spite. one neighbor even had the NERVE to tell US to get earplugs. Management would just say, "Well what do you want us to do about it?" and would say that they did something, but were obviously lying. They will also tell ALL of your business to the neighbors and flirt with all the men. #4. The washrooms.... words cannot describe how smelly, dirty, trashy, and utterly sickening they were. The washing machines were always broken and even when they were working, your clothes will still stink. I cannot believe they charged $1.50 to wash and dry.They were once even tagged with graffiti. #5. the gates to the community are ALWAYS broken and anyone can walk in. they serve no purpose. #6. People always hang around outside smoking, and sit on the stairs in front of apartments that aren't theirs. #7. The water system. The water is often brown when you run it. What an awful surprise it is when you're taking a shower or running a bath and find yourself in brown water! #8. The dumpster is always overflowing and people leave their trash on their front doors. #9. the apartments are in a word; disgusting. They say "renovated", but PLEASE. Awful. The ONLY reason we stayed is because we got a brand new apartment that no one ever lived in before us, so it was very clean and had nice upgrades. Unless for some reason you actually like all these terrible things, STAY AWAY! You WILL regret it.”

“We moved here at the end of April 2014. ------ (who seems to not work there anymore) showed us two apartments. The first one was an older apartment. This one was in bad shape and had been painted way too much to hide the things that were really wrong with it. I could not get out of that one fast enough. The second one she showed us was new construction because (what I heard from another tenant) that building had been in a fire. That one we took because it was new. First two months or so it was really quiet. Then the trouble began. A downstairs neighbor would play his music very loud -turning up his bass- often in the mornings. We called the office and ------ went to have him turn it down mentioning that this particular neighbor often did that. But you would think it would have stopped there. It did not, this guy continued to play his music anyway and told us we should put in ear plugs if we needed to "block out the sound" after my son went and personally asked him to keep it down. It was not just him though. We had another upstairs neighbor who would do the same thing except his would start at around midnight and continue for hours. We called the Harris County Sheriff Dept. numerous times and we have incident reports to prove it. I had to consult with an attorney on this matter and was given legal advice on terminating the lease BEFORE it expired because of the apartment complex refusal to remedy the situation ( stating that we were the only ones who have complained against these tenants) pursuant to the peaceful enjoyment clause every apartment resident has a right to (look up Texas law on this). It is called constructive eviction if they do not comply. The complex was sent certified letters at the advice of my attorney. They, particularly ------ who is the property manager, still had done nothing but give me lip service as to what was already done. We also have video evidence that shows we were and are not exaggerating these complaints. We took these for a specific reason. We finally had to move which was not easy as I work from home (both my son and I) which the music was interruptive of our work days and evening. Having to coordinate the move so we did not miss work time was an added inconvenience. I can tell you we plan on not letting this go at that. There are more legal remedies we can take against this place. This kind of piss off attitude of management cannot be allowed to go unchecked. The last review states that people are "just mad". Hell yeah we are especially if we pay rent and have a reasonable expectation that we will be treated like our money matters! If you have any complaints that are not answered, start a paper trail and send certified letters showing you have given them ample notice to take care of the things in your complaint. By the way, the last 5 star review was from someone in the office. Before you decide to lease here, ask a LOT of questions ( lesson learned for me). If they do not do what they are supposed to, here are a few places you can go to assist you with that. ----------------------------------------------------- --------------------------------------------- ----------------------------------------------------------”

“WOW I cant believe all the bad reviews... I have lived here for almost three years and I love it here. The staff is so nice and the property is so clean and pretty. I love the dog park, well my fur babies love the dog park. I have recommened Reserve to a lot of my friends/co-workers and they live here now as well. Just remember only mad people get on this thing. I wasnt even going to leave any messages on here. till my friend to me about it and was shocked that I lived here with all these bad reviews so I just had to leave something positive because it is a very nice place. My neighbor has lived here almost 20 years and he loves it here too. So what does that say....”

“Oh my, I should've read the reviews before we signed the lease. So I want to remain unbiased as much as possible but the facts are facts. Boyfriend and I lived there for 7ish months before breaking our lease and moving elsewhere. Now I know that everyone is bashing this apartment complex and every neighbor I've ran into only had negative things to say about the place but at the time....I didn't understand what was so terrible about the place (it was our first time renting). Fast forwarding to where I'm living now and yes, the Reserves was and IS a --------. What I'm about to list aren't complaints but FACTS and personal experiences. You take what you will from it. I'm not from Texas and I've never come face to face with a roach before, that is until I lived here. When I first moved in I realized their were alot of DEAD pillbugs EVERYWHERE. Also, tiny little black spiders that jumped when I'd try to whack them. And then the roaches... they would just pop out of nowhere...dead and on their backs. The exterminator said it's because they are "tree" roaches and that they die within 48 hours of being in the AC. But oh my, the roaches out on my porch and front steps were terrifying. Also, the my laundry room had a big --- hole chewed into the wall (rats). Because of this I was too scared to use it and always used the community laundry room (which on a regular ate my coins). And when they finally patched up the hole it was such an eyesore. Oh and there was mold on the ceiling! Hm what else...the leasing office were some rude -------. A handful of times I'd call the office and they would answer by saying "hello." Like it was their personal phone or some ----. It would make me so awkward and I would say "Hi, uh...is this the reserves office?" Like ----- why am I greeting you?? And sososo many times I'd ask a question and they'd flat out tell me "I uh Don't Know". Water would randomly be turned off without notice which would piss me off because I'd have soap on my hands and then realize I'd just have to go to work that way >< There are SO many stray cats in this apartment complex. If a cat was in heat all you would hear is the cat yowling all night long. And lucky me, the cats decided to use the little bit of grass on my front steps as their personal litter box. I let the office know about this and they said they'll let the porter know about it but that they can't do anything about the stray cats for this reason or that. Well there was always cat ---- in front of my townhouse and I was afraid that my neighbors would think it was my dog's or something. Which by the way, I pick up my dog's ----...idk about the rest of the dogowners living there... AAAANNNDDDD lastly, the worst thing of all. For weeks I kept hearing...noises. I thought it was just the neighbors since we're all living in close proximity. And then one night while I was downstairs on my couch I heard distinct feet scurrying above in my ceiling. It was so loud and so clear that my dog woke up and began growling. Even still I didn't think much of it...my bf thought I was crazy...untill he heard it too 2 weeks later. The exterminator came out while I was at work. I called the office to see what came out of the visit and the exterminator said there was NOTHING HE CAN DO BESIDES TEAR UP THE WALLS WHICH HE WASN'T GOING TO DO. Mind you we had an ATTIC he could've investigated into!!! The office lady said that the ext. claimed that the rats (Boyfriend is convinced it was something bigger) were attracted to the way we were living. By that she meant the fruit we had on our table and dishes in our sink. She was PASSIVELY TELLING US THAT WE WERE DIRTY!!! What the hell? It was ludicrous. The rodents were in our WALLS! I've never witnessed anything that would claim that they were INSIDE my apartment. So how dare she say that!! By then we had already put in our 60 day notice so I didn't fuss too much about it because it was clear they weren't going to do jack squat about it. So I just lived in fear until it was time to move out. I'm not going to tell you what to do but please do your research. I live at the Winchester Place now in almost the exact floor plan except bigger and oh so much nicer for $40 LESS that Reserves. AND the Fitness room is part of the amenites here!!! At the Reserves you have to pay $30~ FOR A KEY and when I wanted to purchase one the office told me there weren't anymore available to purchase and she wasn't sure when she'd get another shipment of keys! WTF! So yeah don't be fooled.”