Tenant Reviews for 2 GOLD STREET

Best building so far in NYC

Pros: Good management, good amenities, lovely front desk Cons: No in-unit laundry Advice to landlord: Renovate units for better kitchen/bathroom and in-unit laundry

Great Place

Pros: Great doormen, clean lobby, clean and new rooms. Cons: Slow elevators and bad AC units in some rooms. Advice to landlord: Not Relevant Info.

Pleasant building!

Pros: The apartment is clean, safe, I love the doormen and staff. The amenities are really top of the line. Cons: Management office is the worst, ignore emails was super insensitive about covid despite state leasing office. Very very pricey for smaller apartments. Advice to landlord: Get better people in the leasing office. Employees that respond to emails and are not condescending especially during a pandemic. Your leasing office should take a note out of the doormens book, because they are amazing!

Great doormen, bad management

Pros: Doormen, cleanliness, quiet Cons: Management tried to increase rent by a lot every year, even during covid Advice to landlord: Management and sales team are not helpful. Management is sneaky, difficult to deal with which is why we moved out

Clean building with friendly staff

Pros: Building staff was friendly and the building was clean and well maintained. Cons: Was told we could install a temporary wall when we looked at the apartment and then were told it was not allowed after we already signed a lease. Advice to landlord: Provide clear information about the do’s and don’ts of the building before tenants sign a lease.

I don't like to write negative reviews, but this experience made me really upset and I want to warn others (including future tenants) about this when considering to live at 2 Gold St. On November 1, while I was waiting for the elevator, an Asian delivery guy asked the lobby staff for directions. The White male staff at the time mumbled some directions and pointed to the elevators. Without much clarity as to which elevator to take, the delivery guy hesitated on his way and turned around to ask one more time. The staff looked at him and completely dismissed him, acting as if the delivery guy who never lived here before should know where to go to deliver food to his customer. Immediately, I caught on to this and told the delivery guy that I'll direct him to where he needed to be. At first, I thought this was just a rare case of poor customer service, without paying too much attention to the details. But later on, I think this was a case of discrimination, which is why I refer to the delivery guy as Asian. On that same day around 7pm, I helped a friend move items out of the apartment. With one of the moving carts, we headed down using the elevators. Immediately, the same White male staff gave us an attitude. First, he made fun of us for being unable to push the cart toward the doors. Second, he proceeded to give us an attitude while watching us move the cart. We ignored him and made our way outside the apartment to load into the car. The next trip down was even worse. The same White male proceeded to mock us and screamed at us for not taking the service elevator as we did not know that was necessary. We had always seen others move items on the cart using the regular elevators and since the first round down was fine, we continued to move the same way. By the time we were outside, he followed out and continued to yell at us. He informed us that he was the management while at the same time, calling management to threaten us. If he was management, why was he calling another party? We had a few more moving trips and to avoid the incredibly rude, discriminating White male staff, we used the service elevators after being screamed, yelled, and mocked at for just moving. How can a human being treat another so poorly is beyond my understanding. This White male staff was incredibly aggressive to us and overstepped the appropriate social boundaries to verbally abuse us. Why? Was it because my friend and I were also Asian? I don't know and that's unclear. Based on this encounter along with the Asian delivery guy, I believe we were being discriminated against. While I was in the lobby throughout the day, from what I observed, other non-Asian tenants were treated with respect by the same staff. Why were we targeted? Why was the delivery man targeted? What is clear is that that the White male staff does not deserve to work in a capacity where normal customer service is expected. It seems that he does not know how to fulfill such a role and it is beyond me that he continues to work at 2 Gold St. I hope this documented experience can help others decide if they want to live in a building with a staff as aggressive and discriminating as the White male staff we encountered on that day. Beware!

Enjoyed living here, best water pressure

Pros: Thick walls, quick repair response time, nice rooms, amazing water pressure Cons: Hallway repairs during a few months of living here Advice to landlord: Don’t have any

2 Gold Street

Pros: Friendly doormen, good locations, gym+pool, great rooftop view Cons: Noisy neighbors (lots of parties), old apartment (barely functioning dishwasher, a/c heating unit breaks down often, toilet continuously clogs) Advice to landlord: Refurbish old units and change white goods

Excellent landlord

Pros: Fun place to live Cons: Nothing noticeably wrong nice place Advice to landlord: Lower rent please

2 Gold street is the best, but their leasing office is difficult to work wi

Pros: Everything! Clean gym, many lounges, beautiful rooftop, safe environment. Cons: The leasing agent Avona Advice to landlord: Please fix your leasing agent to be more attentive to her work. The “free” printer usually never works. Other then those small details, the building is great. They have a great protocol during covid. And with our concierge the building is always safe.