All 49 tenant reviews.

“Pros: Elevators and Laundry. Close to supermarket and other shops. Close to restaurants and transit. Felt safe. Cons: They increased my rent by a larger percentage than my neighbor who also rented at market value. Advice to landlord: Be more flexible with Harlem residents. Should think about not out pricing”

“Pros: The elevators and how quickly responsive they are for a big building. Cons: Roaches, lighting, and overall layout. Kitchen is very small and the bedrooms”

“Pros: Utilities are included Cons: Packages get stolen Rent is too high Area is not safe and secure Neighbors are unruly Advice to landlord: Answer maintenance requests promptly”

“Unit 14D Pros: Nothing. The worst place in the world Cons: Everything. Maintence sucks, nothing gets fixed, people get stabbed etc Advice to landlord: Shame on u”

“Pros: I absolutely love my neighbors! On my floor and side I have the nicest neighbors Cons: I wish it were maintained better. It's 2024, so why do I have a fuse box?”

“Unit 11G Pros: The neighbors are amazing. We have formed a tenant Union and are putting forth action for a rent reduction due to the lack of services provided. They barely turn the heat on the water pressure is always failing or the hot water is completely off. When you asked him to do repairs they become ratchet and combative. They use conniving tactics to exacerbate the situation. If you push them hard enough to get repairs done, they'll call the police on you. They've accused tenants of being terrorists claiming that the tenants have threatened to shoot them. It's highly doubtful that anyone has threatened to shoot them. Neighbors are opening a group HP case at the housing court to force the landlords to comply with their agreement for performing routine maintenance and repairs. The neighbors are kind and gracious everyone says hi when they see you. And we have each other's backs when we get our packages so we can make sure that they aren't stolen. The landlords do nothing about the theft that takes place daily. Cons: The strong arming tactics committed by the landlords and the office staff. They're absolutely negligent. There's dog shit everywhere outside their roaches all over the place inside the rats in the lobby. Newest a 50 round fire shootout the first night that I moved in. They send the SWAT team to my apartment because I asked for my toilet to be fixed. They blatantly refuse to do repairs or any service at all and they blame tenants. It's like living at the circus. Oh yeah and they'll send security to my apartment whenever I need repairs done because they claim I'm a terrorist and when I deny access to security which I'm within the right to do, they call me a high-ass cracker, white trash, and other names. I've been called a fagot in multiple languages. My apartment has spent 2 months in a state of full repair since I moved in 3 years ago. Advice to landlord: Fire everyone. Start with Victoria. Do not forget to dismiss Adel. Promote Simone to office manager. Terminate Abdullah. Send Lisa home with a nice severance.”

“Pros: Everyone is very neighborly here. You have some people who would go out of their way to make sure you know how to navigate the bits of the building. Cons: Packages tend to get opened and/or stolen. The front door doesn't quite open when you press the Press to Open door. Elevators are usually on the fritz. Management does what it can but feels like more could be done. Advice to landlord: Have the building fix what it must & have security by the mail room to ensure our things don't get stolen.”

“Pros: Utilities included, ac included (for small monthly fee) Cons: Elevators always go out, Packages go missing, Leasing office is a shit show, bells and intercoms don’t always work”

“Unit K Pros: The neighbors are wonderful Cons: Management is so unorganized and every time there is a swap in personnel things get worse and worse. Security is just for show Advice to landlord: Take down the scaffolding that’s not being used”

“Unit 11G Pros: I have never liked it here. If I think of a pro as I complete this survey, I will come back to this question. Otherwise Cons: From my first day here, I have been made to feel uncomfortable. I didn't have curtains, no cable no internet, I had no furniture other than a mattress. It was my first day. I hadn't had an apartment of my own in 9 years and so I walked over to the window to look out and see the view. It's a beautiful courtyard playgrounds for children to play and then I noticed something strange people were stopping and taking pictures of me. Suddenly I realized that by simply standing at the window and looking out I was bringing shock and terror to everyone in this community I literally didn't do anything. People were actually stopping on the sidewalk and holding up their phone and taking a picture of me. Security came. The people from within the office came outside to look. Later in the day one of my neighbors called one of the office workers up to her apartment to complain about me. This was the woman who as I'm moving in my stuff I pass in the hallway and I say hi she stares at me like I have three heads and says don't hide me this is the 11th floor we don't have weirdos up here. I smiled and I said Well you do now. I told her my name and she told me hers. Now when we pass each other in the hallway we smile we laugh we are neighborly. After 2 and 1/2 years I'm just now having people treat me with respect instead of giving me these god-awful looks and just staring at me non-stop. I don't know if I'm too gay or if I'm too white. Maybe it's the fact that I have cancer and I look like I'm dying. I was on radiation for a good part of my stay here and I was on chemo recently. The judging looks were epic. This isn't even the worst part. The people that work here are the most incompetent criminals I've ever met. On numerous occasions they called the police on me when I'm just simply seeking routine maintenance to be performed. At one point it took me 3 months to get my toilet fixed. During that time I contracted a virus that was caused by ingesting sewage. It nearly killed me. During that time I asked over the phone for the receptionist to speak to someone to allow me to use the restroom in the laundry room instead of going to the bodega. She said that they're not required to provide me with a toilet. I said if I don't get a toilet soon I'm just going to take a shit in the lobby. Later that day seven cops in riot gear showed up at my door. The SWAT team. I was being accused of domestic terrorism. For the first time. I made easy work of the police officers sent them on their way letting them know that they were there for a ridiculous reason. Thinking this wouldn't happen again. Later that receptionist was fired. Time passed on anytime something needed to be fixed it took at least two months longer than it should have, meaning it took at least 3 months. At one point my doorknob broke and people were able to just open my door very easily and gain access to my home. I was sexually assaulted three times during the 3 months that it took them to fix the door knob. Even after having told them this was occurring, it's still took 3 months. During that time I paid a locksmith to come and partially repair it but he charged $800 and I wasn't able to afford it to have the entire thing replaced. It still wasn't working properly and finally after 3 months they came and replaced it. I would later receive a letter in the mail months later from their attorney at this complex stating that I was refusing to allow them to repair the doorknob since late May. Despite all the records I have proving that I begged them to come and fix it and they just never did until July. But the fact it remains it was repaired in July and they claimed that I never let them do it. Another time I needed my dishwasher replaced. It stopped working and then eventually I realized it was filled with black mold because it had sat there for 3 months. I alerted them to this and they told me it would still be another week. Being immunocompromised, I told them that if it's not out in 24 hours I will take it out of my apartment myself and put it in the hallway. They understood this. I took it out of my apartment the next day I put it in the hallway. Did all of this on video. 3 days later a maintenance person knocked on my door and asked why it was there and I explained it to her. She then removed it from the hallway took it out of the building and I don't know what she did with it after that. But what I do know is that a few months later I received a letter from an attorney claiming that I willingly destroyed the landlord's property by removing the dishwasher from the building and throwing it away. I'm not the one who did that. A member of their staff is the one who did that. As for the letters received by attorneys, they also claim that I allow homeless people to frequent my apartment. That's never been true to my knowledge. I'm not sure who is doing surveys of my guests in my home but to my knowledge no one I've had here has been homeless. I also don't ask that question. Later, on the day I was diagnosed with cancer I needed my refrigerator replaced and my kitchen drawers replaced. I called about the refrigerator and they were going to send someone on the way. Then I remembered my drawers so I called back. I was hung up on four times back to back. Very upset and dealing with other things I went downstairs to talk to the woman and she just stared at me for nearly an entire minute stared at me and said no word. I lost it I went off. Next thing I know everyone in the back office pours out into the main office and I hear a lady on the phone calling 911 claiming that I was in their threatening people with physical violence. When just less than 5 minutes before that woman told me that if I didn't leave the office that they would physically remove me. Eventually I left the office. I had already called the police before I even went back in there. I went home and I waited for them. They showed up at 8:00 p.m. that night telling me that they tried to call the office but that it was closed. From my interaction with the police I was told that they never even discussed anything with them. Then comes a letter from the attorney claiming that they had to close their office early that day because I threatened to shoot everyone in the office. I never said anything like that. I never even came close to saying anything like that. They claim they have me on video gesturing to shoot this woman which did not happen. Later they would claim that the threat did not happen in person it wasn't on video that it was via email. Said that I wrote in big bold letters that I was going to shoot everyone there. It's just insane. They've turned off my key fob for half of the gates in the complex. They've turned off my gate code for the gate at my building. While dealing with the cancer diagnosis, my mother came to visit to help. It was during this time that I was supposed to allow them to repair the doorknob stop threatening to shoot people and stop letting homeless people visit me. I invited them numerous times to replace the door knob that had already been replaced but they never even once attempted to. What they did do was have their attorney send me another letter claiming during the period when I was supposed to have 10 days to quit doing a bunch of things I haven't done that I still allowed homeless people in my apartment had altercations. I was nearly bedridden during the entire time and the only people who entered my apartment was my best friend and my mother. Neither of those individuals are homeless. Neither of those individuals had an altercation. If I'm not allowed to have my mother visit me in my own apartment who am I allowed to have visit me? So now as I am scheduling my second round of chemotherapy this time set to take place inside my home, I also have to prepare for an incoming eviction court date where I can present mountains of evidence and proof against every claim that these people have made with the hopes of being allowed to stay a resident at literally the worst place I've ever lived in my entire life and have my apartment repaired and managed by people who shouldn't even be working at Kmart let alone an apartment complex They shouldn't be around people animals or plants. If your broker brings you here run,fire them, and move to Connecticut Advice to landlord: Look on indeed.com because they have jobs available for you for what you may be better suited. Quit working here. Stop punishing the people who live here. If you work in an office all you have to do is put in the maintenance request you don't actually have to do the maintenance work yourself. Maintenance professionals are for maintenance issues. Security staff is more security issues. 911 is for emergencies only.”

“Pros: Convenient location in Harlem Cons: Had to move because my neighbors were too noisy. Frequent water shutoffs due to maintenance, and I found out after moving in that my unit had bedbugs. Management was slow but ultimately responsive”

“Pros: Close to train. Elevator. Laundry in building. Cons: Garbage chutes and rooms always unkept and broken. Building access and intercom not always working.”

“Pros: Great sized apartments in a building with newly renovated hallways and lobbies. I had a pretty solid experience here but it is likely because I had a renovated apartment. The apartment was a nice size and so was the storage space. I was on the fifth floor in a beautiful sun filled apartment that faced a huge tree. There weren't really any major repairs that needed to be done to my apartment. I never had an issue with heat and hot water. Cons: I remember there was an issue with my electricity where the sockets would stop working. We had a wonderful super and I wish I remembered his name because he was very responsive. The management office was okay but I do agree that the customer service was not that great. There were long phone holds and there seemed to be a lot of change over with the team. When we first moved in, the hallways were kind of rundown with old carpet. Within a year, they replaced the floors and upgraded each elevator bank with Harlem-themed wall art. They replaced the sinks handles and shower heads with the new magnet style. There was a package room and bike storage area added. The package room was nice but it would frequently get crowded because people would not come and get their packages. Because of that, the delivery people would just leave the packages outside of the lockers that were always full. As a result, there was a lot of package theft. When we first moved in, one of their selling points was the 24-hour security. There is a person that rides around in a security car but the gates are always broken and people can walk in. They may as well get rid of the gates because they never fixed them in a timely manner. They had the same issue with the call box. If you are person that frequently gets packages or delivery it can be very frustrating. The only other thing I can think of is occasionally you will have a neighbor that plays music very loud until the wee hours of the morning (4am). We never really had a problem with loud walking above but the music was frustrating, especially with a young child. Sometimes security would come and ask them to keep it down but mostly there was nothing really done about it. I would give this property 3 and 1/2 stars at the time that I stayed there. However, I do believe many of the complaints from the other tenants because some of them I saw firsthand. If you are going to take the chance and move here you should definitely make certain that you rent a newly renovated apartment. Advice to landlord: More staff training. Get higher quality gate locks and/or gates.”

“Pros: Great upkeep and quiet (mostly). Cons: Sometimes the Washer & Dryers are inoperable. Sometimes only one of three elevators are operating for residents. Advice to landlord: Lower the rent.”

“Pros: Location is nice Cons: Unkept and bugs Advice to landlord: Be more communicative”

“Pros: Probably the cheapest apartments in Manhattan that aren’t just a room with a sink Cons: Infested with cockroaches, entirely unresponsive management. Advice to landlord: Stop cutting corners on maintenance”

“Pros: Most units have new appliances AC already installed Big windows Pretty closed off only if you’re high floor from danger Cons: They keep raising my rent saying it’s late when it’s their own apps fault AC needs to be stronger My rental agent disappeared as soon as I signed despite lingering questions Office workers all confused Laundry is a nightmare and machines always breaking Packages being stolen Buzzers never work and the uber people always make me go down to let them in Advice to landlord: AC in the elevators and halls Get reliable laundry machines Invest in security right outside of the gates Fix the damn buzzers :( Get a security check for packages”

“Pros: The apartments are pretty spacious compared to most NYC especially Manhattan apartments. Ton of history, was a former club doing harlem renaissance. Gate around the building for safety. Cons: Food desert. Nothing really in the area. The area can be friendly and communal yet sketchy. Advice to landlord: More staff”

“Pros: UNRESPONSIVE to multiple repair calls for leaks, clogged drains, and roaches Cons: No working intercom system and no answers for when it will be fixed Advice to landlord: get your property up to the standards you advertised AND GET A NEW STAFF THAT DOES SOMETHING MORE THAN LAUGH AT YOUR RENTERS AND HIDE IN THE BACK ROOMS AND NEVER ADDRESS ISSUES/REPAIRS!!!!”

“Pros: It’s Rent Stabilized Cons: A little Ghetto Advice to landlord: The owner needs to put money in all buildings to preserve the rich history it has and make it a Beautiful place for the current Residents and New ones to live.”

“Pros: Management answer emails and try to be responsive to issues . Cons: As it is a big building sometimes can get dirty at the lobby , laundry room is too small and very few machines last but not least . I don’t feel safe at all in the property. It is a gated community however I notice that the gates are always open, the intercoms doesn’t work sobrepõem waiting outside just to find the building doors open is constantly an issue . A gated community where there gates are always open should be called broken gated community with homeless inside digging in to the trash cans. Advice to landlord: Safety in the building please . Fix the intercoms and broken gates”

“Pros: Utilities are included No rent for pets Cons: Intercoms don’t work Security is useless”

“Pros: The one (1) bedrooms are REAL one bedrooms (for NYC) - most about 15 ft x 12 ft,, there is an actual kitchen (not kitchenette), laundry, bike room and pet spa in each building. Green space around complex, parking available for a fee. Rent Cafe maintenance platform seems to work well. Rent stabilized. The neighbors and community are great! Cons: Pertains to all buildings in the complex: Broken locks on some of the main doors, broken intercom for YEARS (keep kicking the can down the road saying they are "working on it"). Management very, very, very hard to contact and can seem annoyed/bothered when you final get through. Rarely return calls - you have to reach out many times. Follow through very poor. Advice to landlord: Train management in customer service. Tenants call for help. You don't have to be a "yes" person for all request if the request is not possible - but you do need to LISTEN and give the time and consideration to said issue. Perhaps there is another solution that may fix the issue. And above all treat other with respect, CLEAN OUT YOUR VM, and return calls. Hire more security FIX THE GATES (IT IS PART OF RENT) AND HAS BEEN BROKEN FOR YEARS. Clean up the grounds Take care of the grass, trees and foliage Get RID of the sheads (scaffolding) - you're killing the grass and trees (which is part of the charm of Savoy Park) There needs to be a cycle paint on all floors, fix baseboards in halls and clean up the graffiti in stairwells.”

“Unit 2B Pros: Didn’t like anything about this place! Was so happy to move! Cons: This place is disgusting! Roach infested! Disrespectful neighbors! Laundry room was unsafe. You have to bring something to defend yourself. Made constant complaints to the management office and they wouldn’t do anything to help the situation. They let things get out of hand to where it became a dangerous situation to live in. You have to constantly call the cops because their “fake security” doesn’t do anything. I wish I would have listened to all the bad reviews because they are all real! Just run far from this place so you don’t get trapped in a nightmare. Advice to landlord: You have so much to fix in this building! I suggest you get a whole new management team including the security department!! You should be ashamed at how the tenants are treated. I shouldn’t have had to call the cops on my neighbors for not feeling safe in my own home. Shame on you guys for not taking care of matters. I always warn people not to move here. It’s disgusting!!”

“Pros: A lot of completely renovated apartments with brand new appliances. Attentive handymen for repairs Cons: Getting someone on the phone at the building management office is next to impossible Noise levels on weekend nights 👎🏼 Next to nothing security. Intercoms in disrepair What’s up with the scaffolding?? Package theft is RIDICULOUS and out of control Advice to landlord: I don’t even know where to start to be honest. Maybe caring a bit would work?”

“Pros: Can't think of any Cons: Dirty; Minimal upkeep and upgrades; there was trash everywhere all the time Had a rats and cockroaches everywhere; one of our neighbors had bed bug issues constantly Large, heavy gates not properly secured - and they've become unhinged many times the four years we lived there We had a huge hole in our bathroom that took 3 months for them to check and patch up Security guards would play loud music from their cars in the middle of the night Thin walls so you can hear everything - even people having sex! There are just so many ... Advice to landlord: Please don't advertise that you're a luxury building when you are not.”

“Pros: Location provides great convenience for public transportation. Cons: Packages are stolen even in the package room. Heat is not consistent; only gets turned on when complaints are made”

“Pros: The units are decently sized, the gut Reno’s look good, and free electricity is nice Cons: Constantly broken elevators, absentee management (they will tell you there’s new management and it’s getting better, there’s always new management and it’s never getting better), can’t get ahold of the maintenance office ever, water is always getting turned off last minute, brand new package machine is eternally broken, package room is always getting broken in to, shootings right outside, security isn’t good for anything except kicking you out of the laundry room at night, they’ll mess up your rent balance and try to charge you a late fee, and when you move out they’ll mess up giving your security deposit back and ghost you. Advice to landlord: Literally start answering your phones and clearing your voicemail, then we can talk about advice. You guys can’t even do the bare minimum.”

“Pros: VERY spacious unit for a good price (for NYC). Cheap parking (for NYC). Management was responsive enough. Never saw a cockroach. Cons: Packages get stolen ALL the time even from the package room. There were no cockroaches in the unit, but there was a mouse a few times.”

“Pros: Comprehensive amenities, in theory. Cons: Noisy, walls are thin, weed from neighbors seep through wall every night. Management is responsive but rude and condescending.”

“Pros: Nice and quiet Cons: Weed smells at all times Advice to landlord: .”

“Pros: Apartments in decent shape, neighbors pretty chill and friendly. Quick emergency repairs. Cons: Management sucks and is super unfriendly, I never got a FOB to the building. Advice to landlord: Pls give me a fob”

“Pros: The owners tried to fix the missing package issue bu installing the package lockers but the room is a mess and the lockers don’t always work. It’s one step in the right direction but still hard to retrieve packages. The idea of being a gated community is great but the gates are always broken Cons: I’ve had an AC leaking into the apartment causing damage to the wall and the floor and I’ve reported it several times over the years. Each time they send someone to pack the wall but never to fix the issue with the leaking AC. In the bathroom if you don’t have a window you will get mold on the walls over time because the fan/vent does not work. The gates never work and the buzzer is often broken so you have to go downstairs to get your deliveries or let your guests in. The package room is a mess. The lobby could stand to be cleaned more than once a day. There is often a puddle of water in the laundry room Advice to landlord: The rent you’re changing is pretty up there and the amenities available should reflect the costs. It has not been enjoyable to live here long term.”

“Pros: The people are very nice and friendly. Very nice and open to walk pets. Cons: People stole packages. Some shootings. The management are not prompt and it takes a long time to hear back from them. Advice to landlord: It might be a good idea to hire more staff to handle the volume of complaints”

“Pros: Rent stable. Family-friendly. Cons: Not secure. Maintenance concerns.”

“Pros: Nice, updated apartments with nice appliances! Cons: Roaches seem to never stop during the warmer months and the super is IMPOSSIBLE to contact unless you don’t work Mon-Fri 9-3. Even when you do get a hold, he’s very rude. Was trying to move out and asked if I could park closer to the building to help load during a week day. He said I could park 3 blocks over and hung up on me. Wouldn’t answer any calls for the rest of the day. Advice to landlord: Get a better super.”

“Pros: Renovated, nice appliances, close to train stops Cons: Roaches during the summer, close to impossible to get help with maintenance issues Advice to landlord: Be more responsive”

“Pros: Clean for the most part Cons: Packages hot stolen from package room Advice to landlord: You need better security”

“Pros: No issues with heat or hot water in the winter. No issues with pests/bugs. Building always felt really clean and our unit was clean when we moved in. No issues with anything breaking or not working. I felt extremely comfortable living in this building in every sense of the word. Cons: The management/super wasn’t very responsive but we didn’t have many issues (other than smoke detector needing replaced once) so it wasn’t a big deal. The office for the complex is insanely difficult to get in touch with. Scheduling our move-out was a struggle. Advice to landlord: The Savoy Park office needs some serious restructuring and added weekend hours. Your tenants have 9-5 jobs too!!”

“Pros: It’s in central harlem. Thassit. Cons: Absolute GARBAGE. Worst management/leasing experience that I have ever had in my life. If I could get it zero stars I would.. ugh I pay $300/month for a parking space. Of course the gate which leads to the parking lot is broken and has been since I moved in which means it's a free-for-all. I've come in 6 times in the past month and somebody has been parked in my spot. From there, it'll take upwards of 5 hours for you to get the car towed. I spent $50 on a key fob to open the gate (that never works) and another $40 on parking cones to make sure I can actually access the spot that I pay $300/month for. Management blamed the delay in getting the gate fixed on Covid, which is of course a lazy lie. I moved in in July and it has never worked. They could not care less. "Security" on the complex is absolutely worthless. Don't even waste your time reporting issues. They'll simply give you attitude and ignore you. When I first moved in (July) there was scaffolding all around my building. It's March of the next year and the scaffolding is still there and more has been added around the other buildings so pretty much the entire complex is covered in scaffolding. They come and put the scaffolding up and then never do any actual work so the scaffolding is just one big giant eyesore. Ghetto. The washers/dryers never work. The buzzer system hasn’t work since I’ve moved here so everything from letting in guest or receiving an UberEats order is an ordeal. The building is riddled with bedbugs. Your packages will be stolen from the package room daily. Your packages will be stolen from in front of your door (I have a doorbell camera and they've found a way to maneuver and steal my packages without being caught on the camera). They use such cheap materials for the apartments that the fake hardwood floors crack and separate. There's graffiti throughout the building. People pee in the stairwells and smoke cigarettes and weed in the elevators. The elevators are NEVER functional. I live on the 14th floor and on any given day it could take me 10 minutes to get downstairs. The only other option is to walk down the pee and used condom-infested stairwell. Good luck getting management to answer your emails. During the winter time, good luck with getting your apt to be a normal temp. It's either freezing or set on "hell." This has been the worst rental experience I have ever had and will do everything I can to make sure I get the word out about how terrible the living experience has been here. These apts aren't fit for human occupancy, and any attempt to tell you otherwise is an outright lie. I pay almost $3,000 a month to basically live in a NYCHA building. Can’t get out of this sh*thole fast enough. Advice to landlord: If you’re going to charge someone $3,000/a month then you need to maintain the property instead of being a slumlord that offers zero solutions to the mountain of issues wrong with this complex.”

“Pros: Staff always professional and helpful. Love having a package room and security. Location to public transportation, highways and shopping is excellent Love my view Cons: The grounds are lovely but the animal waste and debris can be a nuisance. The broken gates and doors do not make me feel secure and safe. Advice to landlord: Suggest where there are dirt paths between bushes on grass. Have it paved”

“Pros: Stays warm during the winter Cons: Maintenance is non-responsive. Crawling with cockroaches. Had a leak several months ago, and advised of the damages to the floors and walls but they still haven’t come to fix it. Whenever I put in a maintenance request, I have to do it twice because I always get word that “they don’t have a key”. Advice to landlord: Listen to maintenance requests and do them timely!”

“Pros: Updated appliances, nice apartments, trash shoots and recycling on every floor, in building laundry room and package room. Cons: Management almost entirely unresponsive when it comes to repairs etc. have things in need of repair since before Covid and have not been attended to. Constantly sending emails about leak repairs etc as they upgrade the building, and recently there has been a bad roach infestation. Gates to the property are always broken. Could not be reached once the pandemic started. Once I finally got through to them they said they were only reaching out to residents who were behind on payments. Advice to landlord: Management needs to treat people like this is their home.”

“Pros: Location, space, modern appliances Cons: Old building but interior remodeled and modern, no amenities Advice to landlord: Be more attentive to maintenance issues”

“Pros: Nice layout and room size Cons: Ongoing and pervasive bedbug problem throughout development Awful, awful management Impossible to arrange repairs/receive response to service requests Longtime tenants resent new tenants, very contentious Advice to landlord: Get it together. Teach you staff to respect tenants. Do not advertise amenities that are not in place.”