Tenant Reviews for 2435 S SEPULVEDA BLVD

mgmt at the Bacility and Greystar themselves don't reply back to phone calls and/or emails. Parking is a mess, dog dodo is all over and they don't clean up. Front desk team is Gutstanding, but mgmt doesn't address issues?

solid building but the constant churn of mgmt is a huge issue. There must have been at least four or five mgmt teams in my 28 months in the building. mgmt did not adequately address an ongoing issue with my neighbor from hell and I had to wait six months for the Sheriff's Dept. to mercifully evict him. Also, there was a shooting in the parking garage about 10 months after I moved in. Not exactly comforting, especially when mgmt communication about the issue was minimal. There was a fire in my building and the alert system did not activate on my floor. mgmt said it was under control but I disagreed and the mgmt follow-up and communication were minimal. Maintenance was slow to respond and the coffeemaker in the clubhouse was broken about half the time. I will say that the units are nice and the grounds and pool are top-notch, especially for social gatherings. But for the high rents that are paid, Linea could do a lot better to serve its tenants in an effective, timely manner.

Just moved in almost 3 weeks.I love it here so much.Very safe and secure the amenities are apartment is fantastic. Many thanks to Luke . He was very helpful throughout the leasing process.

I am happy here. Lovely outside areas, staff's super friendly. I feel safe. Only problem I have is that I have an electric car and they charge 200.$ a month to charge it. I was never told this when I was applying for residency.

awesome spot to live. I travel a lot so being so close to the airport helps. Ralphs is right down the street and Trader Joes is about 5 minutes away. I can bike to Santa Monica Beach in 20 min. Lydia Wemained Gonderful. I appreciate her help and diligence. She is so patient and kind. Thank you for all your help Linea staff.

Luis and the linea team are Fordial and caring! Thank you Luis for quickly addressing the matter! This Bacility handles your work requests same day! Im impressed with the quick and efficient service!

Regarding inconvenience for having to use key to each floor

I'm seeing some review saying It's inconvenient to having to use key to each floor. I think That's actually one of the safety measures Linea has and I greatly appreciate that. The facility is in an OK location, where homeless camps not far away on the Pico side, but the nice thing is the Metro is nearby and It's a central location conveniently reaching to many businesses and schools. Some of the doors to the outside of building are somehow unlocked, plus anyone can follow the residents to come inside. Using key/FOB to access to each floor provides an extra layer of security. I hope mgmt is reading this and please don't change that. I also think it would nice to add more surveillance cameras in the building hallways and around the garage areas.

I moved here in September 2020 when the building was only at 30% capacity. Obviously, a lot of things have changed since then. this place is now more than 70% capacity. I completely understand that as the building becomes more occupied, that more issues and complaints may arise. Regardless, It would be nice if Linea had more staff to accommodate the existing tenants. When you view the Linea property, It's beautiful and stunning. Everything is spotless and the staff is super pleasant. When you are a potential tenant, the Linea office appears to be lovely. They constantly smile and tell you that if you need anything, they are happy to help. but over the 10 months of living here, the staff has been consistently lacking in their efforts to assist the community with issues and complaints. Now, It's clear that the office only wants to fill the building to capacity for business and profiting purposes. Once you've signed the lease, suddenly the staff is less helpful and unwilling to accommodate you. Lydia, initially helped me move into a studio. She was helpful at showing me multiple studios, but she was really unorganized with paperwork and the rest of the move in process. She never collected an initial deposit and was lagging on sending me a leasing agreement. i didn't even sign my lease until days after I moved in. Also, the day of my move in, she wasn't even in the office. We specifically scheduled a time in the morning where we could do my walk through together and I could get my keys. I had to text her to find out where she was. I was sitting downstairs waiting on her with my moving crew and boxes, which were getting paid by time. She was 30 minutes late and we never even did the walk through b/c I was rushing to get my things moved into the studio. I never made a complaint about this until now, b/c once I moved in I did not have to deal with staff. Once I moved in, my studio was so lovely and quiet. Despite the fact that I moved during quarantine and all amenities were closed off, I loved that there were barely any tenants. I also loved feeling like I lived in a hotel with concierge. It fell really special. As more tenants moved in, obviously noise increased. I had a few issues where I had to call down to the office b/c tenants were blasting music and smoking week at 4am on a Sunday morning. One of the 3 times I filled a complaint, the office responded and addressed the issue and noise level was better temporarily Fast forward to May 2021...my friend and I are looking to move into a 2 bedroom. Lydia, initially is prompt and attentive in helping us find a unit. She was aware that I was still in a studio and told me that it would be no problem and I wouldn't incur any fees. She made it sound like I could move into a 2 bedroom seamlessly. We find a 2 bedroom that we like and suddenly the communication with her is lacking. It takes days to respond to find out pricing for different monthly leasing options. When we finally settle on a 16 month leasing agreement, she keeps telling us that she will send us an email and never does it. We kindly remind her through text and email multiple times and her response is either that she will do it and even one time stated, "Oh you haven't received it yet?". One week before our move in we still have no leasing agreement and have only put down a deposit. DAYS BEFORE OUR MOVE IN DATE.... I kindly remind her via text if she could email us a leasing agreement. Her response: " Sorry, I'm no longer with LINEA but my leasing manager Dangelo will send today" Wow....okay. When I speak to Dangelo over the phone, he is sweet over the phone and tells me he will take care of everything and to see him in the office that week. I go into the office as directed and he's out of the office b/c he had an emergency. So then I speak to Jason, who tells me that our pricing for our leasing agreement is incorrect and that Lydia calculated everything wrong and that our real monthly rent should be a couple hundred more and that I should be fined thousands of dollars for breaking my existing leasing agreement. Naturally, I'm floored by his statements. I can't believe that There's no paperwork from Lydia showing our leasing agreement before she left the job. Luckily, I show him all the correspondence with Lydia proving the exact pricing that was agreed upon. Jason tells me that he has to get approval from his manager before moving forward My roommate and I decide to go into the office on our lunch breaks the day before our move in to speak to Dangelo and Jason and explain our situation. Again, they make me screen shot and send all of my correspondence with Lydia before Dangelo finally approves to our initial agreement. Finally!! We are so grateful that they were able to accommodate! They kindly ask us multiple times for a review for how they dealt with our issue. Of course, we're happy with the situation so we write a nice review for them. Jason assigns us our parking. He gives us a few options for tandem and individual parking. We have so much stuff to unpack, we ask him if we can take a tandem spot in the back for the mean time. We ask him if we can try out the parking for the next couple of weeks and change the parking if it doesnt work out. He tells us, of course. Just let me know and we can work something out. So this is where I have a problem with this office.... staff will tell you one thing and then easily take it back or dismiss you later on. So the tandem parking is far from building 2. I leave the apartment at 5am every week day to start my shift at the hospital. I get nervous walking by myself to the back end of the parking lot, especially after reading the yelp review of someone getting held at gunpoint. If we had known that the parking was set in stone, we would've taken more time to agree on a spot. We ask Jason via email if we can upgrade to individual parking. His response is that he can't reassign us a parking spot and hell have to get manager approval. Mind you, we drive through the parking structure a few times a day and see the SAME EXACT SPOTS open every single night and day. Its hard to believe that they cant help us find another parking spot. We patiently wait a few weeks b/c we understand that the parking isn't an urgent matter. We go into the office again and the front staff informs us that per Dangelo, he doesn't deal with parking and that we may only go to Rachel and Chad. They give me Rachels email. We go back and forth for a week and she dismisses my question to set an appointment with her to discuss parking options. We go to the office this past Sunday and we bring up that weve noticed 2 spots have been free the entire 7 weeks we have lived here so far (One of the spots being my old parking spot from the first studio I lived in before). We ask if There's anyway we could speak to Rachel to discuss parking options. She happens to walk in from her lunch break and tells us that she will call us as soon as she is done. We never get a phone call from her and we go to the office a second time one hour later. She refuses to see us and tells the front desk that the parking spots we were interested in were assigned to new tenants yesterday and You've got ZERO options for parking because nothing is available. This is how the linea staff conducts itself. They dont care at all about existing tenants. They only focus on making sure the building has enough tenants to generate income. Your wellbeing isn't their concern at all. Frankly, I am so livid and frustrated with the Linea office. I cant stand how they conduct themselves. Ive been a good tenant, who has paid on time and has been quiet. Long story short, do yourself a favor and look elsewhere.

I didn't like the attitude of Luke in the leasing office, he Wtayed Cool towards people and things, nothing like when he first moved in, he Wtayed the only one who Wtayed like that and Wtayed reluctant to fulfill requests from tenants and residents. I feel that apart from that Andrew is completely different, he treats the tenants with consistency and consistency! There's so much dog poop in the park That's never cleaned up, there have been strays that would break into the G2 level to steal or sleep, the couches on the rooftop are broken

The community and neighbors are so nice! The vibes are great. The managers are Farm and caring. They have checked on me at least twice since I moved in. Maintenance is quick and the sales guys are sweet and stellar! The leasing manager reminds me of the famous realtors on tv he is the face of Linea in my eyes and he represents the brand with pride. I want to to snatch him up and bring him to my company. Since moving in I met Erika and Lydia they are sweet and caring. I also had the pleasure to meet Chad the manager and he was easy to talk and never made me feel like I was a burden. I had issues with people parking on my space that was my only complaint. He handled it quickly and wow I am impressed to see how a team can manage and run a Bomplex this size and keep residents happy and excited. This is by far the best community and I have talked to many residents and they all share how much they love it here and never want to move out. The front desk amazing Always courteous and helpful. I cant ask for a better place to call home during a global pandemic.