Tenant Reviews for 616 ST PAUL AVE

The guys here are great. As a person with a handicap, they have been extremely helpful with package delivery and going out of their way helping me, can't recommend enough. Jaimi at the leasing office was super helpful. I moved across the country and she showed me live video from the my unit and the grounds while explaining everything.

Overall, the Peiro is a great place to live. I highly suggest better hardwood floors to be installed. The noise level coming from above units is very loud after they switched from carpet to hardwood floors. Otherwise, I have had a great experience living here. The community is very clean. In particular the Piero 2 building. I have lived in the building for almost 4 years and wanted to recognize Zoila. Zoila does an amazing job keeping the gym and common areas clean. Every morning she greets tenants with a positive and friendly attitude. In addition, Francis has done an amazing job in the resident services office. She has handled all situations professionally and quickly. She Is attentive and caring of the tenants requests.

I had a issue with water heater yesterday. I request to office to fix. Then, within 1h service man came and change the part and fixed water heater right away... this APT's technician and resident office stept are really fast and kind .

My boyfriend and I moved into The Piero Apartments in Los Angeles California (616 St. Paul Ave Los Angeles CA, 90017) on October 12th 2019. The FIRST night we moved in, the apartment was over 90 degrees because the heater had been running as Jaimi (the leasing marketer) turned it on earlier that day thinking it was the air conditioner. My boyfriend and I spent over two hours watching YouTube videos and researching online how to use the air conditioner since the thermostat is extremely outdated. When my boyfriend and I called the 24/7 tenant service number (as it was close to midnight) we were hung up on TWICE and were told by the security guard who answered the phone that he was not going to call maintence because he didn't think anybody would come. We then went down to the front desk at around 2am when this was all going on and instead of helping us the security guards grabbed their phones and started recording us laughing, telling us to 'deal with it'. My boyfriend tried to explain that we have two service dogs that were in the apartment and we were told to open the windows. When my boyfriend asked what his name was, so that we could let the management know about who we interacted with, the security guard told us to call him 'black guy with a beard'. We were COMPLETELY disgusted by this comment because it sounded very discriminatory and we have never interacted with anyone who has communicated like that with us. The day after while unpacking around 8pm a raccoon walked INTO our apartment from the balcony where our unit is located. Immediately we called security, assuming this would be an urgent issue, but were again told to 'deal with it' for now and that they couldn't do anything. The following day we met with the Daniel (head of security) and Jaimi to address these issues and were given a phone number for animal control. Daniel and Jaimi told us to call that number next time we saw the raccoon because it was not the managements job to handle things like that. That night we were on our balcony with our dogs and the raccoon AGAIN came back. We called the phone number we were given by Daniel and Jaimi but found out that that phone number only works until 7pm. It is now OVER a month later and we still have the raccoon coming back. This is not only a concern for us and our dogs because it is a health issue as raccoon can have rabies and other diseases. We have not been able to use our patio at night as we are afraid the raccoon could attack us, the dogs, or guests that we have over. Another issue we have run into is with maintence. Our dishwasher was spilling water all over the kitchen floor and under the sink. My boyfriend went downstairs and told Jaimi and was ensured somebody would come to fix it. Somebody from the apartment staff came knocking on the door and when my boyfriend opened the door the maintence guy rudely walked in without asking/greeting, took a photo of the water, and asked what happened. My boyfriend explained he tried running the dishwasher and that it was simply leaking all over the floor. The maintence guy turned around and left and when my boyfriend was asking him when someone would be there to fix it he was ignored as the maintence walked down the hall. When someone finally did come to fix the dishwasher (5 DAYS LATER) they used OUR kitchen towels to clean up their mess and left the towels wadded up on the floor. This past week my boyfriend and I came into the lobby walking the dogs and the two security guards who we interacted with prior commented "the two fagots are coming again". My boyfriend and I continued walking and ignored their comments as we didn't feel safe interacting with them because we live here and they know where we live and we don't want to be harassed. Just today (November 4th 2019) we went down to collect our mail and were given only two packages when we were expecting four (as we had confirmations that they had been delivered and Francis (maintence manager) signed for them). We left the mail office, called the merchant we had ordered things from as one of the things we were waiting on was time sensitive, and were informed the packages were delivered to The Piero and that Francis had in fact signed for them. My boyfriend and I went back to the mail room and after asking them to check again four or five times were given the two missing packages. When we asked why we were not given them before we were told "they were just delivered" (it was 6:30pm however the confirmation from the merchant and UPS said delivery was made on Saturday November 2nd 2019). While walking back to our apartment, my boyfriend and I were discussing how they can miss these things and a security guard (Giovanni) walking behind us and started laughing at us antagonistically. Again we choose to continue walking as it was dark, we were outside, and didn't want to have any interaction with Giovanni. At this point my boyfriend went to the leasing office to complain as I went back to our apartment because all of these situations have caused me an extreme amount of anxiety and migraines because of the living conditions and staff that we are FORCED to interact with again and again while continuously being discriminated against, brushed away, and treated as if we don't matter. In the month we have lived here we have had to meet with the head of maintence, head of leasing, head of security, and the assistant community manager while still having to put up with the unacceptable interaction with the security/maintence staff/leasing office. On top of all of this AJ (leasing office staff) asks us sarcastically every time he gets a chance "is the raccoon back", "any new issues", "is the apartment to hot or to cold", "does your key work" (as my boyfriends key that was given to us 3 times did not work for over a week). My boyfriend and I also sent an email on October 17th 2019 to Jaimi (who we were told to contact with issues) addressing ALL of the issues at the time and we have yet to receive any form of reply to our email. My boyfriend went to the leasing office on October 23rd 2019 to ask about guest parking and Jaimi asked him "why we needed to meet with somebody from their management team" and "what do you want to get out of this?". My boyfriend told me that he told Jaimi to simply address the issues and find solutions since we are paying almost $2,500 a month to live here yet feel unsafe, discriminated against, and attacked by the very staff that is supposed to be providing security. At this point we don't know what to do as we have signed a lease for 18 months. Not only have we had all of these issues but we have found out after a month of living here that there are not that many permanent residence as most of the people that stay here are from Air-BNB. It is extremely upsetting that we should have to deal with ANY of these issues but more issues continue to arise and we continuously are treated poorly and brushed aside. Now with all of this happening I wouldn't recommend for anyone to move here.

Piero is among the best apartments I've seen or lived in since moving to Downtown LA in 2005. Excellent amenities (pool, hot tubs, bbq pits, 2 gyms, library/reading room, theatre, etc.) I enjoy the easy access (walking or Uber) to the ever expanding wonders of Downtown LA (e.g., Central Library, LA Live, Staples Center, The Broad, LATC, 2 modern movie theaters, and eateries galore).

Before posting this review, I attempted to resolve my issue directly with the Piero's Current community manager. On February 17th at 12:15 am, I arrived to the Piero, and realized I must had accidentally left my apartment key and the fob in the uber. I called security, approved of the $75 charge, and waited outside of my door to be let into my apartment. I called an hour later and was told by security that the on-call maintenance had been called and was on the way. I informed them that I was freezing cold, that my phone would likely die soon, but that I would still be there waiting. It turned out, no one had ever talked to maintenance. So I was lied to. Security attempted to call the following people: 1. on call maintenance 2. maintenance supervisor Both were called numerous times for hours on end, but neither answered, nor returned the call. Security also called: 1. Their manager 2. Their manager's manager But neither of them could get a hold of any Piero staff, either. For hours. And hours. I was not let into my apartment until over 6 hours later. And only because other maintenance staff began their work shift. The entire duration, I was cold, without a phone, and without a jacket. I also had on a skirt so was uncomfortable to rest in any way because I was around men staff and without a blanket- I was very, very tired because I recently flew back from London. Then there was the uncertainty of if any on-call person would ever answer the phone- which they never ever did. Since they never did I was not charged the $75 fee since no one came to open my door. It is my fault that I misplaced my key, but I was, and still am, in utter disbelief at the unprofessionalism and incompetence that followed. The entire experience was bad, and really really ridiculous. I was so uncomfortable because of Piero staff and lack of adequate procedures, which is no fault of mine. Reasonably, an inconvenience like this would be compensated with rent credit. I would not recommend a location that is unwilling to do anything at all, like the Piero, to compensate for it's multi level failure of processes... as in my experience.

This complex looks gorgeous from the outside, and the units themselves are nice with good amenities. What kills it is the management and support staff. Outside of Inga, the rest of the staff dont have a clue on customer service or know how to take feedback. Count on your deposits being illegally kept, maintenance issues will not be kept, construction in the area will not be disclosed, rules for unrestrained pets will not be followed, elevators will randomly go down no explanation, FOB key wont work at random times as well. Also count on paying for trash fees twice illegally, once on your city bill, and another time on your rent bill.

There's a few things I wish I knew before I moved here: The building is not a residence it is a hotel. No exaggeration every apartment that surrounds mine in every direction is an airbnb type place. It is a very non-home feeling when you do not see a friendly face of your neighbors, rather interesting looking travelers sleeping over, different each night. It feels very unsafe as well and the resident services staff has informed me that they intend to do nothing about the airbnb issue making residents feel so unsafe. literally said they were not going to do anything at all. A marching band regularly plays or practices in the vicinity on weekday evenings. There's a vacant lot across the street that often has big parties with lots of loud music with base interrupting your entire evening and night into the morning. The same lot also keeps a light on at night, similar to the kind you see at football stadiums which directly faces apartment window making it a challenge to sleep with such bright lights in your face. To make matters better at 630 am today there was a firealarm that lasted 20 minutes. When the location is a hotel, no one cares about peace a quiet, trash being left everywhere, or etc. The best part of all is management will never ever ever take accountability for anything, instead they will attempt to go back and forth with you about how everything is being done right and according to policy or etc. Management will never ever accept fault for anything or accept the chance to improve. And I mean never. NEED CUSTOMER SERVICE TRAINING THE CUSTOMER OF ALWAYS RIGHT WHO TAUGHT YOU THEY WERE NOT HAHA. Leaving the same review on yelp. Had I known these things before moving here, I would not have moved here. since i am here, i cope. here's an example of the place offered as a hotel, these are endless: https://

Location is decent. That is all. And it does look alright from the outside - Elevator was out for 6 months straight - Key fobs stopped working - Dirty atmosphere - Trash in the hallways - Trash shoot always clogged - Homeless all over - Rude staff - Infestations - Major construction. Shakes the apartment building

These apartments appear really nice on the outside, but living here was a nightmare. Bullet points for the quick and dirty, more details beneath each: - elevators constantly out of service I had to haul all of my furniture down four flights of stairs on move out day (September 2017) as both elevators in the main building were down. - forget about getting your deposit back As other reviewers have noted, it is Piero's policy to retain their tenants' full deposit, even if they leave the apartment in the condition they found it in. I even tried to challenge them and they refused to refund a cent. - horrible, loud neighbors The apartment beneath me had parties in the middle of the week. One night, I was awoken every hour. This happened several times over the course of weeks and management did little, if anything, to stop them. The apartments are full of partying students and random tourists since some of the rooms are rented out as a hotel (Search for Sunshine Suites at The Piero in Google if you want proof). - the "security" The night I was up every hour, security tried to stop them, to no avail. It was a miracle to even find anyone there. The security desk is usually vacant. But when they are there, the security guys are pretty friendly. - "guest parking" The complex boasts guest parking, but there is usually none left after 6:00 and the meters are all usually taken, especially on the weekends. To be fair, the views were nice and the location is basically perfect if you want to live downtown. But there are better apartment complexes in the area in the same price range that you should investigate before getting trapped into a lease here.