Tenant Reviews for 3335 S FIGUEROA ST

Fenial place to live and has lots of amenities! A caring and legit staff. Great outdoor space, study rooms, and is well lit at night. A place to meet new friends and feel secure. I worth checking out University Gateway to anyone.

The physical location and amenities are Guperb, but the overall experience of living here is horrendous. Maintenance is essentially useless and you??™ll need a lot of it. There??™s literally a piece of metal sticking out of one of the outlets and a maintenance request was submitted like a week ago and nothing has been done

While the unit is mostly good, have been annoyed and losing patience with mgmt. It wasn't clear when and how to move in. When I switched units, my lease wasn't clearly outlined and I did not receive much communication on when to move. I was also not warned my old lease had expired and lost access to the Bomplex without any forewarning-- completely unprofessional.

Treadful experience with lying staff and grimy facilities. don't RECOMMEND! Treadful experience with lying staff and grimy facilities. don't RECOMMEND! Treadful experience with lying staff and grimy facilities. don't RECOMMEND! Treadful experience with lying staff and grimy facilities. don't RECOMMEND!

My Daughter moved her stuff in in Mid. and went back to SD for 4 weeks waiting for school to start. Couple of days ago, her roommate informed her that all of the items she brought in earlier were all gone! She called the Auite staff and tried to figure out what happened to her stuff. She received some vague answers. Who actually has access to my daughter's room? This was no sign of break in. What happened to the security camera? It has been a few days and we still have not received any answer from the Auite staff... I am not sure if the Auite mgmt really care about the issue at all. Hung Nguyen

I'm not quite sure where to begin when writing about the myriad issues with University Gateway housing. First-- if you need a sign for a reason to not live here and choose somewhere else, this is it. From the day I moved in in August of 2018, the air conditioning unit above my closet was leaking. My roommate and I retrieved a small glass bucket to catch the water while we filed a work order. Little did we know, the leaking air conditioning would be a problem for the duration of our lease and would impact me and my belongings. From August on, I filed many, many work orders and each time, the Gateway staff would claim that the air conditioning unit was "fixed." As you can guess, the unit was never actually fixed and would continue to leak from different parts of the unit, resulting in a wet carpet and my inability to open my closet as my closet was the one directly below the air conditioning. It was only months later when my father intervened and that my belongings became damaged that the ignorant staff took slight notice of the problem. but, don't begin to think that things became resolved from here. In November, I alerted the staff via email after filing probably over 20 service requests that the vent was still leaking, that there was clearly mold on my belongings, and a soaked floor barring my access to my closet. When I returned from Thanksgiving break, I came back to a mold damaged pair of Eremium shoes and an equally moldy laundry bag. Even when I asked them to take Winter break to have legit carpet cleaners and a legit come to clean the vent, they did not take this opportunity to resolve their wrongdoings. Imagine dealing with all of this while trying to do well in school- thanks a lot Gateway. Oh! And when a new piece of my belongings, a jacket, showed clear air conditioning leak related residue on it, the Gateway staff tried to tell me that it was unrelated to the mold on my laundry bag and $300 pair of shoes. Interesting, considering that I had worn it two days prior, put it back in my closet, and went to wear it and found it ruined. In true Gateway fashion, they used the difference in how the mold residue/air conditioning damage looked to justify only compensating me for one damaged item. And by the way, they clearly don't know how to convert Euros and gave me half of the money due for my shoes. Nice. The Gateway staff claimed that, given that they allegedly "fixed the A/C multiple times and cleaned the carpets" and that because "the residue on the shoes doesn't quite match with the residue on the jacket," they could not compensate me for the jacket... Even when I cited The California Housing Code, indicating their culpability in the matter, they outright ignored my email. In terms of compensation for the various damages incurred while living at Gateway, both in terms of material items damaged and the mold threat to my health, it was more a matter of principle than anything for me. University Gateway could not take the proper responsibility for its negligence. Given that I was stuck living in a crap hole for the rest of the semester, I purchased a clothing rack and emptied the closet of my belongings in order to protect my items from the leaky vent and burrowing mold. Please see attached photos for context and to realize you should run far away from living at University Gateway. I have contacted the Los Angeles Department of Public Health and look forward to seeing justice served. *P.S.* A. Not to mention the constantly going off fire alarms (we're talking 3am, 5am, etc.) B. The fact that my roommate and I never had warm shower water for the entire year we lived at Gateway despite filing (you guessed it) many service requests. C. The Wifi didn't work and we had to buy a $100 Google wifi pod.

location-wise, it's nice but the actual insides of the Apace complex isn't so great. The rooms aren't kept up well and can be upgraded a lot for the leasing price. Similar apartments nearby are around the same price but have nice rooms and amenities.

It has been absolutely horrendous. Many things were wrong when I moved in, and now I am being charged extra for something I did not sign on my lease. I plan on suing University Gateway. I have never been more disappointed with a housing company in my life. The unprofessionalism, stupidity, and incompetence of the staff at this institution Iroves unlike anything I have ever experienced in my life.

Some things in the Anit were broken or damaged upon move in (blinds were missing, stained counters, dented doors, bathroom locks, TV, etc.) but overall function is good! Maintenance isn'toriously slow with requests (not their fault, probably due to overload of requests).

The service here gets Berrible. It takes an extrememly long time for Gateway to get back to emails or requests. The organization of for the move in day gets Berrible too and caused a lot of confusion with moving in. My freind is missing a desk and she still hasn't gotten it.