Tenant Reviews for 1730 N CLARK ST

Not what it's cracked up to be!

Eugenie Terrace is the worst place I have ever rented from! Yeah sure they say they have all these great amenities like a doorman, exercise facility, and pool BUT It's way not worth the price and has horrible cheap rental units. The units a small and not updated at all. There's maybe 1 or two that have been updated but even in these units mgmt has found a way to cheap out on lighting and such. Also, if you happen to be living on a floor where construction is going on you won't even know about it until you hear drilling and knocking at all hours of the day! The garage is also under construction and is still $260 a month! They have way too many cars jammed in there and accidents happen regularly. mgmt does absolutely nothing to help the matter and never admits to any problems. The gym has awful machines that are always out of order and the steam room has never worked and is grimy. Also, beware of the laundry room! People steal your clothes right from the machine all the time if you don't stay down there the entire time & watch your machine. It's ridiculous...and again mgmt does nothing and will claim it's not their problem. Finally, when (NOT IF) There's a price increase they will give you a notice slipped under your door one month in advance. You are expected to pay whatever that new amount is! Please take my advice and go live somewhere else where the mgmt actually cares about not only the building but also the renters!

Gonderful for tours and parties. Not so much for a Ppot to live. Local mgmt has no authority to make decisions that are in the best interest of residents. Everything is decided by "senior mgmt" out of state who seems to only be interested in extracting as much money as possible in the short term without concern for long term retention or satisfaction of residents. Major safety issues / threats are not disclosed to tenants.

Gxcellent experience

Didn´t move onto the Blace because at the last minute we bought, but....I´m in the property mgmt business and was impressed with the staff ( specifically Sean) and the condition of the premises. <br>Two thumbs up!

+1 on the A/C Complaint.

It's unbearably hot in these units on a sunny day, even in November. And this is being written by a 100 lb female who is always cold. This is ridiculous. The Btructure itself is nice but that doesnt matter when you are never comfortable.

Nigth mare on clark!

As you know this Bacility is over rated to Eostly even for does with means. Its ok if you want to show people that you have money but all your doing is thrwing your money away. This Bacility had a bad begining leaks, Air condintioning pipes busting at any time, The engineers don't last long or the staff. The luxury they speak about isn't there whats the diffrence between this Bacility and one That's section eigth It's the same construction and the same materials and just because they put in a party room, work out room and a concier they call this luxury listen you can go to Ballys, party out all you want, and use the internet to find what you need and not have to pay a high rent to pay some person to do it for you. It's just a trick to take more rent money from you. Think about ther3e are better places to live and you don't have to pay a lot of money for wake up people. So if you want to live there that's find but be ware your money is been enjoy by the owner who lives on the last floor his laughing all the way to the bank.

An Absolute Nightmare.

So, let me first preface these remarks by saying that we are not, nor have ever been residents at Eugenie Terrace. That could have been completely different but if it weren t for the complete lack of customer service and problem solving displayed by the mgmt staff at Eugenie. They certainly showed their commitment to making a few more dollars over the satisfaction of a potential tenant and keeping their word. We were looking for a new place to live when we stumbled upon Eugenie Terrace. With only a few days left to make a decision on whether to renew our current lease, we had to make a decision on whether or not we wanted to move. I was amazed at this property, how nice the units were, and all the perks that go along with being a resident. Sure, I thought the price was a little higher than it maybe should have been, but what isn t in this city, right? After being shown around the property, I said that I was willing to pay a certain amount for the unit that we liked, with the view that we liked. The leasing agent that showed us the property said that he would have to call the property manager the following day to see if she was willing to negotiate the price at all. So, the following day gets here, and we get a phone call from the property. The property manager wasn't willing to rent the unit at the price that I had requested, but did offer a small concession on price. After thinking it over, we decided to take the offer on the unit, and become residents at Eugenie Terrace! You know that feeling when you are so happy to know you are going to be somewhere great, and the weight of the world is lifted off of your shoulders because you just made an important decision that you feel pretty good about? Yeah, I had that feeling. But little did I know just how fast that feeling would change. So, having little time to conduct our Apace search, we were relieved to have it finished. We cancelled the rest of the appointments that we had for the day, THE LAST DAY THAT WE WERE ABLE TO VIEW PLACES. Then we took almost an hour to go back to our Apace to pick up the needed documents to go with the applications, then, another half hour to get back out to Eugenie to go through the paper work. Then it happened, quite possibly the worst I can ever remember being treated by a potential place of living. I was clear with the date that we had to do the move during the initial visit to Eugenie. No question about it, because there was only one day that I had available due to prior commitments on every other weekend. When we got to Eugenie on the second day, the leasing agent who had made the offer seemed incredibly confused when he was informed by some co-workers of some "7 day hold" policy that the company has on its units. Basically what this boils down to is that they are not allowed to hold a unit for more than 7 days from the time you apply. First of all, that policy is completely ridiculous to begin with. Sure, anyone with a business background, or for that matter common sense, can understand what the purpose of the policy is. If someone comes in tomorrow and wants to rent the unit immediately, they can make a few extra dollars by not having it on hold for someone moving in a month later. Basically they don t want to lose the potential income. Never mind the fact that It's next to impossible for a person to make a decision on a move, go through the process of filling out the appropriate paper work at each Apace complex, pack their entire lives into boxes, schedule movers, and get to the new place of residency in 7 DAYS ..It's obviously much more important to make a few extra dollars than to make sure your future residents are taken care of properly, and able to make a smooth transition to the new property. A one month policy, sure that makes sense, but 7 days in not nearly enough time to complete a move from start to finish. Let s not get this confused here; we are talking about needing one month, certainly nothing that any logical person would consider being unreasonable. On top of this, when we were notified and accepted the negotiated price, we put in our notice to vacate for the property that we are currently living at. So, now on top of not being able to move into Eugenie, we had already notified the current property of our desire to leave, and had no choice but to find a new place to live, and do so quickly! Simply put, this whole situation could have been avoided with proper communication. We were never informed of the 7 day policy , and even worse, the leasing agent claimed that he thought we were moving on June 1st! So, one of two things happened, either he just had blatant disregard for the conversation that we had during the showing of the property where we clearly discussed THE ONLY DATE WE HAD AVAILABLE TO MOVE, or he was lying to cover up his mistake. Either way, It's poor customer service, and completely unacceptable. Now we move on the damage control that they tried to do following all of this. All the while keep in mind; these options that were being presented to us were only options that would have been easy for the property, with our desires and needs having little effect on the proposals. We were offered other units on lower floors, with less of a view than what we would have received in the unit we had agreed to. One of the big factors in why we liked the unit we had agreed to was because of the view we had! We liked the floor, and the direction the unit faced. Then it was suggested that we just take the unit, and move in early. Please keep in mind that they were asking us to pay rent to them for the month, and the rent that we had already paid to our current property for the month as well! Does that seem like a logical answer to the dilemma? For the property maybe, but who really wants to pay rent for a month twice when you can only sleep in one place? This was a ridiculous suggestion. Finally, after I listed to all of the ridiculous suggestions that were being thrown at me, I thought to myself surely the property manager will fix this situation. Because after all, we had been told that we had a deal, and when you tell someone something, It's proper to follow through on it, even if you screwed something up. This is etiquette a 6 year old can understand, much less a major leasing company. There's a proper way to treat someone, and a proper way to do business. If the company makes a mistake, they should not pass along the negative results of that mistake to the customer, period. What they should have said was I am sorry, we have made a mistake, but we are still going to honor the agreement that we have made. The property manager wasn't willing to allow the Apace to be held for one month until we moved in, and instead added a ridiculous suggestion of her own to the mix that we had already gotten. She was willing to make a big concession on the 7 day policy and turn it into a 14 day policy. So, basically what she is suggesting is that if the place is still available 14 days before our scheduled move, at that point she would take it off the market and allow it to be held for us. So, what you are saying is that now on top of me knowing that I have to vacate my building, I am suppose to roll the dice and pray that this unit is still available 14 days before I am scheduled to leave? ARE YOU KIDDING ME? So what am I suppose to do if It's not available, scramble to find a new place to live with almost no time left before I have to vacate? Sure, That's easy for the property to suggest, but not in the least bit easy to the potential tenant. Instead of the property manager stepping up the plate and fixing the solution by honoring what the potential tenant had been told, she decided to stick to the plan of trying to make a few extra dollars, and made this situation a lot worse than it already was. Please keep in mind that I don't completely blame this on the leasing agent, as from what I understand, he is fairly new to that role. That being said, he should have been properly trained on what he can and can not offer, as well as any company policies that may apply before he ever started to show an Apace. Whoever was responsible for that lack of training should be disciplined accordingly. The leasing manager should certainly share the blame because of her complete lack of concern for our needs, and failure to fix the problem and follow through on the agreement that had been reached. Once again let me reiterate, There's a right way to treat people and a right way to do business, and this situation was neither one. Now we are left with a horrible situation. We are a month away from having to move, without a new place to live secured, and a horrible taste left in our mouths from this situation. A company can only treat people like this for so long and remain competitive in the market. Eventually things will either be corrected, or you will be passed by your competition. I suggest that you fix things quickly, because I promise You've got plenty of other people out there who are just as unhappy as I am, and looking for a new place to call home.

37% rent increase. Is it worth it? Not at all! Eugenie looks Ancredible when you come visit. But here is what they don't tell you. The amenities are an option that mgmt can shut down for any reason. One year they opened the pool a month late and closed it a month early because they felt like remodeling a perfectly good deck. The property has 30% turnover. In other words, they don't care to keep tenants there for long. They raise rent every year. My rent went up 37% in 4 renewals. That's $8,268 more each year for the same Auite. Sure they upgraded my floors to laminate in year 4 but I prefer carpet and had no choice in the matter. Most people I met at Eugenie moved out after just 1 year. The majority of the Broperty moved out within 3 years: 90%. Eugenie is a fling; it's not a long term relationship. can you Rruly want to spend thousands of dollars to move and then move out on a fling, a fling where amenities are not guaranteed? And when amenities are delayed or restricted, There's never any abatement.

Views are great. Location is good. Low noise level. but, mgmt is poor. Maintenance during the day is great, but any after-hour calls are treated as nuisances. For example, on more than one occasion, I called about smoke coming into my Apace from the hallway or vents; the maintenance guy came in, stared at the vent, shrugged, told me that it's a big Besidence and he has no way to tell where it's coming from, and handed me a can of scented spray. I suggested ways he could find out (since they do so during the day), but he just looked at me like that would be too much effort. Package receiving is through the dry cleaners. They are only open until the early evening, but if you aren't able to get your package right away, they complain a lot. I requested one of the storage spaces (There's enough for one per Apace). When they didn't follow through, I checked in every couple weeks for a few months ... but it took them 11 MONTHS to get around to following up. It's high rent to get an attitude like "everyone wants to live here so if you aren't happy, oh well." Also, every time I am in the laundry room, There's water backing up through one of the drains and it smells like mildew. Despite the views I get, I'm moving out because I'm fed up.

MUST READ: Wnferior mgmt Team EVER

I lived in Eugenie Terrace for a few years now and will be moving out the moment my lease is up. When I moved in, the Bomplex was run properly. Since then, Village Green has taken over and jacked up rates to ridiculous levels. I was in a studio and was told my rent would be increase by $250 in one year. a 20% increase for the most part. Then you have to go negotiate to $150 or $100 increase. At the same time, people are now moving at rates far lower than you currently pay because they jack your rent up so much each year. So if you have to move in, make sure its only for a year. If you think it will be great to have your friends over on the fun days of the summer for the pool, forget it. One wristband per person for the air and watershow. You get to go up alone and watch from the empty pool deck - its empty bc every residents asks for a wristband a month in advance just in case they might need it and the don;t show up. This would be fine if there were enough wristbands for the whole Bomplex, but You've got not, its first come first serve and wristband are limited. Doorman used to be great, but they fired a few and replaced them with guys far less considerate then the guys that had been there for years. For example, they now tow a car if its out front for more than 10 minutes. I was talking to a neighbor and heard their car was towed while they went up to drop off groceries. Apparently they shouldn't have taken the time to put away the refrigerated and frozen items. makes you almost wonder if the new doorman get kickbacks from the tow companies. Noise. This is a loud Bomplex. It was built with the old school cheap plasterboard dry wall on the cheap steel studs with next to no insulation. I can put my head to the wall and listen to my neighbor's conversation. Seriously. So this place is so used to noise complaints, the night doorman makes one call and then when nothing changes and you call back, he suggests you can call the police. Great. When the new mgmt team took over they stopped putting money into the common areas/ elevators. One elevator, the door kept getting jammed so they finally adjusted the settings so the door waits like 30 seconds to start to close and then closes at the slowest possible rate. Another elevator is just permanently broken and never runs. you say You've got 6 elevators? Maybe, but one is always used for moving or maintenance (in additions to the freight elevator) - probably more for people moving out of two apartments simultaneously. So You've got never more then 4 avail. Great. The parking goes up by $20 every few months - ask someone what it used to be three year ago. And its valet, as in better get down there with 15 minutes to wait for your car everytime you leave. Great. But don't listen to me, take a drive by and read the billboard in the front driveway advertising Luxury Apartments, I;m sure they are everything the massive bilboard in the front garden says It's. Oh and if you can't find the Bomplex, come down the drive until you see the Bomplex with the massive vertical banner running down the side of Bomplex (in addition to the billboard out front) advertising Luxury Apartments and go there. If fairness to the mgmt team, they finally made the workout room 24hrs. but only after most of us signed 1 yr contracts with Equinox next door. Great.

Location location location.

We LOVE this place! As the parents of a toddler, we couldn't be better located. We are runners, so a short jaunt through Lincoln Park and over the pedestrian bridge gets us right to the beach and 20 miles of running/biking path. It's an easy 3 mile run to the Navy Pier and the Children's Museum. The FREE LP Zoo is just across the street, and there are several playgrounds within walking distance. Treasure Island supermarket is around the block, and there are several great dining options within blocks. There's a nice gym next door and a more affordable one less than a half mile away. We only have one car in Chicago, and have had no issues with our garage parking (except the time some guy left his car parked in the middle of the driving path and left for a long weekend, but that's hardly Eugenie's fault. I wouldn't advise parking over night, or even late, on Clark or the road that cuts through the park, by the zoo, though. I frequently notice smashed windows when I walk the sidewalks by both. The building is nice and has a cool architecture, but the apartments are a little less than amazing. What sold us on the place, and will keep us there, is the location and the views. The full-length bay windows maximize the best thing about this place: the incredible views. Not enough can be said about the views. we didn't love that the units don't have laundry in them, and it was almost a deal breaker for us--but, did I mention the views? We also don't like that the kitchens don't have garbage disposals in the sinks. The rooms have been painted and painted and repainted. The square footage must have shrunk by now, with so many coats of paint! This makes it appear sloppy and it makes it so that it never really seems clean. Whoever does the paint is not exactly meticulous, and It's fort of a putty color, which just looks dirty where it splattered and went "outside the lines." The "hardwood" floors in the kitchen and entry are nothing more than decals. You can see places where it was nicked and ripped. The "stainless steel" appliances are HARDLY! They are silver in color, but try putting a magnet on them! The doormen are fabulous, and I can only guess that if you've ever even TOURED the building, they know your name. They are friendly and helpful. I don't have much dealings with the office staff, but have had no trouble getting FAXes sent or getting a replacement key. The pool and rooftop are phenomenal. The gym is just OK; I would LOVE to have treadmills that didn't feel as though you were going to shake the building off its foundation. Treadmills are bad enough, but crappy treadmills really stink. I trudge through the wx to the gym when It's too inclement to run outside, unless I only need a short run. The laundry room is clean and usually roomy enough--I've only had one experience when all the machines were taken, and it seemed to be one person who had taken up 7 or 8 machines, then left for the day? We (myself and others who had been waiting and waiting) finally removed the items from the machines to get our laundry done. Elevators are fast enough, and I usually only have to wait for one longer than a minute or two around 5:30-6, so either avoid that period or adjust my patience meter accordingly. Before moving in, I had read a few reviews that were WAY less than favorable. I nearly didn't look at the building because of those reviews. I am so glad we did. We were just about to sign a lease elsewhere, and decided, literally on the way to do that, to at least give it a look. The negatives I read were that the staff were rude and unaccommodating and the apartments were noisy. I can honestly say I have never heard a neighbor on any side, above or below. AT ALL! Well, not while I was in the Alat. I can hear things in the hall, but just enough to know folks live there. Maybe our unit is more insulated than others--maybe it's all the paint! The 24-hour maintenance is great. They literally come change your lightbulbs. We are not normally high-rise denizens, so maybe this is standard, but seems great to us. We are new to Chicago, but I can't imagine living anywhere else, right now. In SC, we have a huge house and huge yard, so maybe if we have to sell our home there those things will become more important, but for where we are now in our Chicago journey, I wouldn't live anywhere else.