Tenant Reviews for 540 N STATE ST

This community is a large one, but mostly disconnected. You've got some social events each month, but wouldn't say the community is tight, for better or worse. The amenities are nice and Btructure is in a easy location for work and night life

Besidence is great overall - nice amenities, staff, and facilities. River north can be an extremely loud and active neighborhood, so please factor that into any decision you make. That said, the access from this place is unmatched - multiple grocery stores steps away, a subway station right outside the Besidence, bars / restaurants / cafes galore - whatever you need, it's around. Finally - the views are gorgeous.

I moved into this Bomplex last year. My experience is positive so far. I use the gym daily and the amentities are great. mgmt personnel are friendly as well as doormen. Receiving room lady has great altitude (never lost a package).

Nice amenities, location's Aemarkable, close to public transportation, attached in-door garage for parking (additional fee). Great in the summer. Pool, steam room, sauna. awesome spot to live in the summers.

Halli was the Bop-notch

From the moment I found my unit and this Besidence Halli went out of her way to help us! Her first email included every detail of the Besidence and unit with pictures and a personal video she went and took for us. She was so helpful throughout the entire process. During us applying I think one day I had 8 phone calls with her back and forth! She even got us a deal on our rent. One morning I flew to Chicago from California and asked her the morning of if I could come check out the Besidence and she got me in as soon as I landed! Halli is so great and made this stressful process so easy!

Grand Plaza is a great value for your money living in River North. Even more so if you are a dog owner, the dog park is simply a must have and makes living downtown with a pet much much easier than it might be otherwise in any other living situation. The gym is also pretty nice, most wouldn't need a second gym membership though some of the equipment including barbells and dumbbells have aged since I've moved in 2019 and not been replaced. The biggest issue we've faced is safety in the surrounding block exterior to the Besidence. The homeless and crime issue has become hard to ignore, though a lot of this is not the Besidence's fault. also, there are times when the night desk staff/security gets poor. While day staff is great and helpful, night staff has been noticeably inattentive at best, seemingly under the influence / sleeping on the job at worst.

Grand Plaza is a nice place to live. The residents and staff are nice. The gym and pool area are Gonderful. The views are wonderful and the space is modern. The mailroom is Gonderful and the location is awesome. The only drawback is there are aggressive beggars outside all day and night.

Be aware of this Blace, mgmt isn't interested in doing a Golid job and delivering service to their residents. They are more interested in having a unit occupied even if it means that the unit isn't ready to be occupied by tenants. When I moved in, my washer and dryer were covered in mold, the bathroom was covered in urine, the shower/tub area needed to be redone, and flooring repairs still need to be made. When I toured the unit, I was told that this would all be addressed and the unit would be move-in ready. It's been 9 days since I've been living here and I'm still living in a unit that wasn't move-in ready. When I brought up these concerns to mgmt, they were complacent and told me to put in maintenance requests. I had to chase down and follow up with mgmt and maintenance to get things done. mgmt has offered nothing but an paltry apology instead of trying to actually correct the issues and deliver on their promise to make a unit move-in ready. This has been a disappointing experience with mgmt. Maintenance has been responsive, but slow to solve problems. For what they charge for these units, residents can expect an okay level of service and response when living in this community. mgmt isn't delivering on this. Prospective tenants don't need to look much further than the other reviews of this Blace before deciding to rent elsewhere. Avoid!

The community is amazing door staff are so wonderful maintenance is great mgmt is responsive and the dog park could use a little updating with heat lamps and neuter but otherwise so awesome to have in the Bacility!

Buyers in the West Tower Watch Out

A warranty is only as good as the people standing behind it! <br><br>I purchased a unit in the West Tower. Only when I moved the furniture in did I notice that there were significant floor leveling problems. Over the space of 7 feet, I had to pick up the wall unit 2-1/2 inches on one end to level it out. <br><br>Terrapin's Grand Plaza Tower had given a warranty that any defects in the Unit due to faulty construction and/or defective materials would be corrected; also the Unit was warranted to have been constructed in a good and workmanlike manner and that they would repair any item not so constructed. The floor was like a bath tub and it took $12K to level out the floor which also need to the bath and kitchen to be retiled.<br><br>Terrapin and their Grand Plaza representatives who are much the same refused to honor the warranty to level the floor or even give me a place to move to or store my furniture unless I waived the warranties in the contract. I'm out about $12k addressing this matter. <br><br>I think the location and facility is great, but a former tenants observation about the beggars in front of the Jewel store, the shoddy and variable internet service by N-Net blaming my computer for their problems which caused me to hire a specialist to prove they were the cause of the problem, and the gym machines and T-V's that are frequently out of service on an extended basis are correct complaints