Tenant Reviews for 15335 PARK ROW

Save yourself; DO NOT MOVE HERE! Our apartment was not ready by move in date; my movers were bringing in furniture while they were laying down carpet which was a mess. More importantly, our apartment is INFESTED with German Cockroaches. I don't mean we see a few here and there, I mean we are seeing 30-50 a day. After 4 days, management finally brought an exterminator out, but we're still seeing tons of live roaches. They said it will take 1-2 weeks before they start dying. Meanwhile, our apartment is essentially unlivable. Roaches are in EVERY room, hallway & bathroom, so we don't want to cook, eat, and it's hard to sleep. Our ice maker was broken when we moved in, so they 'fixed' it yesterday. In doing so, they did not hook the hose up correctly and our kitchen completely flooded. While fixing it, they also tore up the tile floor in the kitchen. Maintenance came after hours to fix it, which I appreciated. HOWEVER, the next morning another maintenance crew came to fix it because they didn't know it had already been serviced. The 2nd crew turned off our freezer for whatever reason (and left it off!) so now all of our food has gone bad. They did not have 2 remotes or 2 pool/gym keys when we moved in - had to wait a few days for those. It's been one thing after another and NOTHING has gone smoothly, and we've only been her a WEEK! I've lived in about 5 apartments throughout my life and NEVER experienced anything this bad. Under no circumstances would I recommend anyone live here. The only positives are that parking is good; you don't have to fight for spots, and that our apartment is spacious. That being said, I'd much rather fight for parking at a tiny apartment than live with thousands of roaches and deal with an incompetent staff.

I lived here almost a year and I have had absolutely NO problems with the office staff or maintenance. Everyone is quick to help and answer my questions or concerns. It is a super quiet complex and I love being here. My only complaint is I wish the 1 bedrooms had a balcony!!! But, all in all it is a nice environment!

Ive lived here for the past 3 yrs and I wasnt so pleased with the new office staff, however there was one girl that ran circles around everyone else including the manager. This girl was apparently from a staffing agency and she introduced herself kindly as Tiffany,f i remember correctly. Tiffany explained the whole process to comfort the idea and then said once the new staff was hired and trained shed be gone but promised theyd be as kind and attentive as she was, well thoose giirls must have skipped that training coarse because they are horrible, RUDE, immature and obscene!! The only person for the office in the past 6 months that showed kindness to me and assured me to not move,wasnt even ever hired yet she worked for 2 months and did massive damage control then left!! I honestly havent had customer service to the satisfaction the temp acheived since and probably never will!! They shouldve hired her as manager and had her run the entire show in my opinion, these apartments needed her still do and the other staff members need to learn and take some notes and training from her. Bad Business Decision!! I am moving within the next 60days and now i am greatfull to compare office staff memebers to what io know they could be from now on that way i dont end up frustrated every time i need a maintence guy and have to go through rude girls that definatly arent cut to be attentive and offer customer service.

I have lived here for 4 years. It's currently a ghost of its former self. The front gates are frequently broken and get repaired at a snail's pace. Cars are parked with flat tires for weeks and don't get a notice and/or towed. The rent has increased dramatically......for what? We are getting less! The office staff is always new and most seem to be inexperienced. I like my apartment and it's layout. For the most part it's very quiet and neighbors mind their own business. Would this be my first choice now? Never. My lease is up in a few months and I'm looking around. I hate to move, but I know my hard earned money can be better spent elsewhere.

The apartments are beautiful, spacious and mine is quiet. I have not had any problems, and when I first moved in there were minor issues with feeling the nails in the carpet, the next morning I got a visit from maintenance and it was taken care of. As far as office staff, everyone has a different personality. My first day I was greeted with a look from head to toe by one of the reps, she seemed to think I didn't belong, i had on a jogging suit I was moving in that day, and an agent had to inform her I was a resident and I was picking up my keys and she has still not gotten over me...but such is life, not everyone is going to like you, but I don't live for the office staff as long as they process my payments and maintain the property I'm a happy camper. By the way, most of the staff are very friendly, just a few who probably have their own issues..don't take it personal. I would recommend the Carrington, if you don't mind the high rent! :-)

we moved here a year ago and fell in love its perfect the apartments are spacious and neighbors are also spread out so you aren't packed in like rats. but recently they changed owners and it has all gone down hill, we lost track of dates with the new year starting and were ONE DAY late on our rent and they put a note on our door saying they were going to sue us if we didn't pay within 24 hours. the office staff is rude and incompetent. and to renew our lease would be another $150 on top of the rent we are already paying! no thank you, im happy to be moving out of here.

New management= poor customer service. They suck! I was at the office not long ago and staff is rude, inefficient and immature. One of the STAFF MEMBER was laughing at one of the resident's accent while speaking in front of his face! I thought this was so immature, unprofessional and racist. The apartments are very nice and spacious but new management changed it all and new prices are way to high!

What happened to this place? What is up with the new management? You ask the new staff a question and they respond to you like your stupid. And I hate to be the one complaining but if you expect to go up on rent on me by alot $$$$ you better damn well expect me to want a high level of customer service. This place is ridiculous. I never got to know the old staff very well since I am always in and out but I do remember them being super efficient on taking care of my requests and were always on their toes when I walked in that door. I don't think I will be renewing unless they plan on having a change of attitude.

I am writing a review on here due I think it should be known..this place is no longer what it use to be. Everything has changed only for the worse. I am so un-happy. They have went up on rent like a crazy amount. Their only money hungry now and they don't care how we as residents feel. The new staff is so rude...their a bunch immature workers who don't know the definition of customer service. I never realized how much I appreciated the old staff and the old management company until they left. I am sorry this place is a mess.

The service is very good. The staff always answers my emails and has responded quickly to all of our requests. There is kids running around everywhere but you just have to learn to live with that. Overall I recommend this apartments, great location and price!